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FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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Arizona
1 review
0 helpful votes
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PACKAGING
November 9, 2015

We received our parts ok, but you need to tape up the boxes a little better. The bottom was half open and the parts could of fell out.

Date of experience: November 6, 2015
Ohio
1 review
0 helpful votes
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9-7/8'
November 9, 2015

After an exhaustive search for the filters locally, so happy to find them on the internet.

Date of experience: November 6, 2015
California
1 review
0 helpful votes
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Strange product
November 9, 2015

The description of the product was enticing. I bought it, it was delivered quickly and the product works as advertised. What more can I say?

Date of experience: November 6, 2015
Washington
2 reviews
0 helpful votes
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Steripen
November 9, 2015

Received Steripen Journey in perfect packaging and just as presented. I look forward to using this in India!

Date of experience: November 6, 2015
Virginia
1 review
0 helpful votes
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Exelent
November 9, 2015

This was the right part for the job, and it works great.

Date of experience: November 6, 2015
Arizona
2 reviews
0 helpful votes
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Have purchased before and will continue to do so. Better pricing than at the big Box Stores.

Date of experience: November 6, 2015
Georgia
1 review
0 helpful votes
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Lack of water
November 8, 2015

Exchanged all 4 filters. Am only able to get about 1 ltr at a time. Why?

Date of experience: November 5, 2015
Florida
1 review
0 helpful votes
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Quick shipping
November 8, 2015

Product arrived promptly, and was exactly what was ordered

Date of experience: November 5, 2015
Pennsylvania
1 review
0 helpful votes
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A-OK
November 8, 2015

The water filters were delivered in a reasonable amount of time. All seems to be well.
Thanks

Date of experience: November 5, 2015
Iowa
1 review
0 helpful votes
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Replacement water filters
November 8, 2015

I ordered replacement filters for my under sink RO system. Prices very reasonable and low cost shipping. They were shipped the same day I ordered them-great service. I will continue to buy all my filters here.

Date of experience: November 5, 2015
North Carolina
1 review
0 helpful votes
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Painless transaction.
November 8, 2015

I ordered 4 filters but accidentally bought the wrong size. They exchanged the wrong filters for the correct ones. It was painless and I am happy!

Date of experience: November 5, 2015
North Carolina
1 review
0 helpful votes
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Swift SGF-G9 Filter
November 7, 2015

Firstly, this is more directed towards the Swift manufacture than Freshwater Systems. Basically, the SGF-G9 was not compatible with our new 2015 GE refrigerator. I called Swift support and was given a tech/engineer who at first was a bit helpful but after another conversation with him, he basically told me I was not installing it correctly which is pretty insulting, ( I do our own car maintenance, pc maintenance, plumbing--you name it, and these filters are not difficult to install, the Swift filter just would not seat properly after turning it to where it stops and water would leak around the housing badly). Also, the original GE filter goes on brilliantly, so I believe I can install one properly if it is compatible. He also told me there have been no complaints what so ever in regards to this however when I searched on Amazon I viewed quite a few people having the same problem. If I had checked on Amazon first I most likely would not have purchased this filter ( only 3 star rating)
This has been my worst online purchase experience and we have decided to just stay with the OEM GE filter ( MWF).

Date of experience: November 4, 2015
Maryland
1 review
0 helpful votes
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Sand filter
November 8, 2015

Easy to order from Freshwater Systems and it arrived within a week. I've not yet installed it as cleaning usually does the job for about three months, but after five years it is time to replace the filter.

Date of experience: November 4, 2015
New York
1 review
0 helpful votes
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Reliable
November 8, 2015

I have been ordering from FWS for a few years now. Shipping is always quick and prices are among the best.

Date of experience: November 4, 2015
Texas
1 review
0 helpful votes
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Great Service!
November 7, 2015

Our part arrived promptly and was exactly what we ordered. Very good experience!

Date of experience: November 4, 2015
Louisiana
1 review
0 helpful votes
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Floyd's Family Pharmacy
November 7, 2015

Very Satisfied. Just what I thought it would be and no complaints.

Date of experience: November 4, 2015
New Jersey
1 review
0 helpful votes
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Water filter- defective
November 7, 2015

The water filter I ordered was damaged when I received it. The response from Fresh Water Systems was handled quickly and professionally. I received a replacement in a matter of days.

Date of experience: November 4, 2015
Florida
1 review
0 helpful votes
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Fresh Water Systems Online
November 7, 2015

One of the easiest websites to navigate. The price of the water filters we purchased are the lowest prices we've found yet. We were able to track our package as soon as it shipped. We are completely satisfied!

Date of experience: November 4, 2015
Oregon
1 review
0 helpful votes
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New filters
November 7, 2015

Just moved into older home with osmosis system in place, couldn't find the membrane or 3/8 in line filter until I found your site! Ordering was easy and at my door within five days! I will use your entire replacement kit next time!

Date of experience: November 4, 2015
Virginia
1 review
0 helpful votes
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Love having both cold and hot water
November 7, 2015

I'm very pleased with the product. It was one of the few double spigot faucets for filtered water. My only complaint was that even my handyman had a hard time setting it up. He had to purchase washers and tape to take care of tiny leaks. It does work fine now tho.

Date of experience: November 4, 2015

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina