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FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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North Carolina
1 review
0 helpful votes
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Buying parts
November 13, 2015

I need two parts for my 15 year old well filter that I thought would be hard to find. They were in stock, reasonably priced and delivered promptly. Will use them again and would recommend them.

Date of experience: November 10, 2015
New York
2 reviews
0 helpful votes
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Fast Service!
November 13, 2015

Great Service and great prices. I would definitely recommend this company to everyone! 2 Thumbs UP!

Date of experience: November 10, 2015
New York
1 review
0 helpful votes
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Filter Purchase
November 13, 2015

Everything happened exactly as it was supposed to.
Ordering, Delivery & the Correct Filters.

Date of experience: November 10, 2015
California
1 review
0 helpful votes
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Replacement Water zfilters
November 13, 2015

The agent was courteous, knew what they were doing and quickly/efficiently took my order for replacement water filters. It shipped promptly. Totally satisfied.

Date of experience: November 10, 2015
California
1 review
0 helpful votes
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Very satisfied
November 13, 2015

The only problem was their were no directions on how to connect what to what.

Date of experience: November 10, 2015
New Hampshire
1 review
0 helpful votes
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I enjoyed the experience with the order that I placed. The communication about my order with tracking was a plus. My order arrived within days and the products were of quality material.

Thanks

Date of experience: November 10, 2015
Indiana
1 review
0 helpful votes
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Great
November 13, 2015

Great, quick, fast response. The part I ordered worked perfectly!

Date of experience: November 10, 2015
Pennsylvania
1 review
0 helpful votes
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Order
November 13, 2015

Excellent quality and customer service. Future orders will be forthcoming

Date of experience: November 10, 2015
Indiana
2 reviews
0 helpful votes
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Excellent Product/Fast Service
November 13, 2015

Drain cleaner works great, just as advertised. Ordered on-line and had product in hand shortly there after. I have purchased many types of drain cleaners; however, this one proved to do it's job quickly. My plumber isn't going to get a call anytime soon to power ague out my drains...

Date of experience: November 10, 2015
West Virginia
1 review
0 helpful votes
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Easy
November 13, 2015

Ordering was a breeze, products arrived on time and intact. No problem

Date of experience: November 10, 2015
Florida
1 review
0 helpful votes
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Love the products except...
November 13, 2015

Love the products, the water bottles and neototes are great. The only issue I have is the neototes that have the black zipper ALWAYS break. The zipper itself falls apart. It's happened with every single one. I

Date of experience: November 10, 2015
New York
1 review
0 helpful votes
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Good gravy
November 13, 2015

I found my items and checked out easily. They were delivered promptly. Thanks.

Date of experience: November 10, 2015
California
2 reviews
0 helpful votes
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Poor service
November 13, 2015

Ordered simple part. Checked the box that asked if a similar product would be okay. 2 weeks later I had to call them to ask why they were still "processing" my order. Was informed that part was back ordered but they had a different one they could use. I said well then use it! They finally shipped.

Date of experience: November 10, 2015
Texas
1 review
0 helpful votes
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Whole home filters
November 12, 2015

Ordered filters online. Came in as ordered... Easy. No problems

Date of experience: November 9, 2015
Texas
2 reviews
0 helpful votes
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RO filters... carbon and membrane
November 12, 2015

Good prices and items were in stock... many others did not have the membrane filter

Date of experience: November 9, 2015
Virginia
1 review
0 helpful votes
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Good deal
November 12, 2015

Got a three-pack of filters after Lowe's quit selling them for my under-sink system. Seems to be a good deal.

Date of experience: November 8, 2015
GB
1 review
0 helpful votes
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Very Pleased
November 12, 2015

Shipped on time. Website suggestions were spot on. The Freshwater System faucet matched the sink and faucet of our kitchen.

Date of experience: November 8, 2015
Pennsylvania
1 review
0 helpful votes
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Damaged UV light
November 11, 2015

With receiving our order of UV light combo damaged in shipment, Fresh Water replaced the damaged UV light in a very reasonable time frame and gave their apologies for receiving damaged. Great Experience..

Date of experience: November 8, 2015
Pennsylvania
1 review
0 helpful votes
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Re- fresh water
November 11, 2015

Only 3 in the family now so the smaller filter lasts the full year. Easy install too.

Date of experience: November 8, 2015
New Jersey
1 review
0 helpful votes
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Good itemand good product
November 11, 2015

I ordered the new product and it came in quick and prompt shipping time and I installed it it is running very good at this point in time it is not noisy runs great so far I am pleased with the service and product.

Date of experience: November 8, 2015

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina