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FreshwaterSystems

3.4

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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California
1 review
0 helpful votes
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Got it 6 days after I bought it, I can't give a full review until I change it in 6 months. The good thing here is I saved $14. If the price stays the same, I would say that the Freshwater Systems got a Happy New Customer. I'll be back...

Date of experience: November 28, 2015
California
1 review
0 helpful votes
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Repeat Customer
December 1, 2015

Have been doing business with FRESHWTER SYSTEMS for several years and am always amazed and pleased at how fast the order is received. The quality of the filters for our ice machines is outstanding.

Date of experience: November 28, 2015
Ohio
1 review
1 helpful vote
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Sent Wrong Filters
December 1, 2015

I ordered several different filters and all were correct but 4 were wrong. The day I received the order I sent a contact to FreshWater explaining the mistake and have never heard from them

Date of experience: November 28, 2015
Colorado
1 review
0 helpful votes
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Easy on line purchasing. And easy one minute installation, less time than it took unpacking the filter. I only need to flip off the water flow control, unfasten the old, then fasten on the new cartridge. I love it, and gave been using this filter system for over 15 years.

Date of experience: November 28, 2015
Texas
2 reviews
0 helpful votes
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Great prices and fast shipping
December 1, 2015

The prices dropped since i last purchased, what a great surprise and made price shopping unnecessary

Date of experience: November 28, 2015
Ohio
1 review
0 helpful votes
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Refrigerator filter
December 1, 2015

I always have an easy time ordering and shipping is always prompt.

Date of experience: November 27, 2015
Utah
1 review
0 helpful votes
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Easy to order and navigate website
November 30, 2015

The website was helpful and the chat assistant was very nice and easy to work with.

Date of experience: November 27, 2015
California
1 review
0 helpful votes
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Excellent Company, great product
November 30, 2015

Ordered from FreshWaterSystems.com, easy website, Excellent price on Pure Water Mini Classic CT Distiller and received a Promo Pack of 4 extra carbon filters, 20 oz. Jar of cleaner and water bottle free with free shipping. Came in less than a week. This distiller is so quiet I still check to make sure its running! A cycle runs through in about 3 hours, very quick. Love the gallon glass jar instead of plastic. And best of all, every part can be replaced! Instead of having to buy a new cheaper distiller every couple of years. Love it.

Date of experience: November 27, 2015
California
1 review
0 helpful votes
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Great info and service...
November 30, 2015

First contact was seeking some info on parts for an under-sink water filtration unit.
They responded very quickly, gave me the answers i needed, plus some additional info that turned out to be relevant later on. They were fast in processing & shipping my parts order.
I can recommend them

Date of experience: November 27, 2015
South Carolina
1 review
0 helpful votes
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I timely got my water cooler part replacement at a very reasonable price and as advertised, $1000 secure buy by Google, nothing to question, your business is highly recommended. Thanks a lot.

Date of experience: November 27, 2015
New York
1 review
0 helpful votes
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Correct order, fat delivery
November 30, 2015

Always order my uv parts from them. Great service.

Date of experience: November 27, 2015
Indiana
1 review
0 helpful votes
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Billing
November 29, 2015

I ordered and paid for two cases of filters, which were received. Several months later I received a billing saying that my order was being processed and charged again with no further explanation. I had to call Fresh Water and the man I talked to say, oh, that was a mistake and are hoping that none get processed. It would makes sense to me that all sent this notice should have been told and advised that any errors would be corrected at no cost to the consumer.

Date of experience: November 26, 2015
California
1 review
1 helpful vote
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Great service and products
November 29, 2015

I ordered online and they shipped right away. Products were great.

Date of experience: November 26, 2015
New York
1 review
0 helpful votes
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GE filters
November 29, 2015

I ordered water filters for my GE Profile refidgerator. I thought I would get off brand filters, but they are genuine GE filters. They were a lot less money than other sites. I will use them again.

Date of experience: November 26, 2015
Ohio
1 review
0 helpful votes
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One bottle arrived to me with a cracked handle. I simply chatted with a customer service rep online to request a replacement. I only had to email them pictures of the broken bottle, the shipping box, and address label. They sent out a replacement. I didn't have to deal with the hassle of returning the broken one. I will order from them again.

Date of experience: November 26, 2015
Michigan
2 reviews
0 helpful votes
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Perfect shoppping
November 29, 2015

Was easily able to search google for a distributer of the product I was looking for - went to distro website, price was fantastic and 90% of the filter specs were listed! Made the purchase and two days later filter arrived. That was easy.

Date of experience: November 25, 2015
Kentucky
1 review
0 helpful votes
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Great customer service
November 29, 2015

My item was on back order; and when the item became available, my credit card number had been changed. Freshwater shipped my item anyway even though they could not be sure that they would be paid for it. (They were; I responded promptly to their email requesting a new card number.) The item, a bottle suitable for iced tea, was a hard to find item and is excellent.

Date of experience: November 25, 2015
New Jersey
1 review
0 helpful votes
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Still SEARCHING
November 29, 2015

Our experience dealing with Freshwater Systems has always been great, but we just haven't found the right filter yet to meet our needs or to improve the taste of our water in our deep water along wi th with some other problems. However, we appreciated all your help in trying to help us get this problem solved. We have had our water tested on the local level and now are in the process on having tested on higher level. We are bound to get this all worked out. We aren't going any where, and we hope you will always be close by to help us.

Date of experience: November 25, 2015
Florida
1 review
0 helpful votes
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PRODUCT AS DESCRIBEB
November 28, 2015

Very pleased with the product and fast shipping. Will order again in the future

Date of experience: November 25, 2015
Minnesota
1 review
0 helpful votes
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Roscue Filter Purchase
November 28, 2015

Have purchased Roscue Filters from Freshwater Systems in the past. The filters are well specified, priced right, and arrive quickly. I'll be back again!

Date of experience: November 25, 2015

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina