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FreshwaterSystems

3.4

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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Minnesota
1 review
0 helpful votes
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Poor
December 16, 2015

I ordered 1 6 pack of 28 oz Poly Guard. I recieved 1 5 lb container. They dont equal.
I sent a e-mail back. I have not received any e-mail, adjustment, or anything back.
I won't order from them again.

Date of experience: December 13, 2015
New Jersey
1 review
0 helpful votes
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Satisfied customer
December 16, 2015

RO water system tubing and fittings arrived promptly and in good condition. Very satisfied

Date of experience: December 12, 2015
Illinois
1 review
0 helpful votes
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Nice product but shipping long
December 15, 2015

Nice product but it took over 10 business days to receive.

Date of experience: December 12, 2015
Virginia
1 review
0 helpful votes
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Sent wrong filter
December 15, 2015

I re-ordered a reverse osmosis filter kit that I had ordered last year. Last year I received the right filter. This year they sent the sa, e filter, but with the wrong connector ends. When I called to arrange to swap it for the right one, I was told that I could go to Home Depot and buy some adaptors. The other option was to re-order (and pay for) a the proper filter, then send the wrong filter back for a refund, with me paying shipping both ways. Since it was their mistake, I believe they should have shipped me the proper filter with a pre-paid return label to send the wrong one back.

Date of experience: December 12, 2015
Texas
1 review
0 helpful votes
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In-Line Water Filter
December 15, 2015

I have bought Frigidaire filters for years, but suddenly found them not available. I ordered 3 of your filters and installed one two weeks ago. It seems to be working fine... no problems.

Date of experience: December 12, 2015
Louisiana
1 review
0 helpful votes
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Ordered a Pressure Tank
December 15, 2015

Fast delivery, Excellent Service. Tank works great
Thank you so much. Will come back again!

Date of experience: December 12, 2015
Oregon
1 review
0 helpful votes
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Fast filters
December 15, 2015

This was a re-order because I've been so pleased with the service.

Date of experience: December 12, 2015
Colorado
1 review
0 helpful votes
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Water Filter
December 15, 2015

I have purchased from Freshwater Systems in the past and have always been satisfied with the product as well as the pricing.

Date of experience: December 12, 2015
Florida
1 review
0 helpful votes
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Excellent service
December 15, 2015

The filters were delivered in a very expedient manner!

Date of experience: December 12, 2015
Missouri
1 review
0 helpful votes
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DIYer
December 15, 2015

Good description of product on website, good price and quick delivery time.

Date of experience: December 12, 2015
Oregon
1 review
0 helpful votes
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Contact Dan
December 15, 2015

Dan was very helpful in explaining what could be very complicated information. Because of Dan's help, I placed the order for the filter, and plan to purchase a whole home filter in the near future.

Date of experience: December 12, 2015
Indiana
2 reviews
0 helpful votes
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Great tasting water.
December 15, 2015

Water tastes great. The only thing that slightly bugs me is the fact that due to the full contact nature of the unit my TDS meter cannot tell me the what the ppm value breakdown is. I have 90 ppm results and I cannot tell how much of it is put back by the unit.

Date of experience: December 12, 2015
Texas
1 review
0 helpful votes
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Great Service
December 14, 2015

Ordered cartridges for my RO System and they were delivered in 5 days. Took 10 minutes to install and everything works as normal. Certainly will use this site again and have recommended to 8 friends so far. Only drawback is that they want me to install them when the arrive.

Date of experience: December 11, 2015
Wisconsin
1 review
0 helpful votes
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Great value
December 14, 2015

Delivered on time and as described by the seller. Easy to install and performs exceptionally well. Also, the Price is competitive.

Date of experience: December 11, 2015
District of Columbia
1 review
0 helpful votes
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Great Service
December 14, 2015

The filter gasket kits that I ordered were received properly packaged (i. E. not "over-packaged" but sufficiently protected) and in a very reasonable time.

Date of experience: December 11, 2015
New Jersey
1 review
0 helpful votes
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Shipping Fiasco.
December 14, 2015

Multiple issues with shipping, some of which may fall on FedEx, but Freshwater Systems communications and customer service have been woefully lacking/not at all helpful. My package has yet to be delivered and I have yet to hear from a company representative despite requesting to speak with someone 7 days ago.

Date of experience: December 11, 2015
Tennessee
1 review
0 helpful votes
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Best price
December 13, 2015

I ordered a 3M water filter, FreshwaterSystems had the best price, I received the filter quickly, and it was exactly as described. I will definitely order from them again.

Date of experience: December 10, 2015
Colorado
1 review
0 helpful votes
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Fast Shipping
December 13, 2015

The product was just as described and fast shipping plus the best value!

Date of experience: December 10, 2015
Texas
1 review
0 helpful votes
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UV lamp
December 13, 2015

I ordered 3 low price lamps in the past year or so and have problems with all of them this time I got a sterilite uv lamp and found it to be of much higher quality it works good I will use them in the future as it is worth the extra cost

Date of experience: December 10, 2015
New Jersey
2 reviews
0 helpful votes
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Return policy stinks
December 13, 2015

I purchased a RO-132 storage tank but didn't open the box because I discovered that my problem was a defective new filter. I wanted to return the unopened box for a refund but was told that there would be a 15% restocking fee plus I would pay for the return shipping. It would have cost me about $24 and I would have nothing to show for it. Bad policy in today's age when most merchants would refund the payment price.

Date of experience: December 10, 2015

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina