Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
We monitor reviews for authenticity
I ordered 1 6 pack of 28 oz Poly Guard. I recieved 1 5 lb container. They dont equal.
I sent a e-mail back. I have not received any e-mail, adjustment, or anything back.
I won't order from them again.
RO water system tubing and fittings arrived promptly and in good condition. Very satisfied
Nice product but it took over 10 business days to receive.
I re-ordered a reverse osmosis filter kit that I had ordered last year. Last year I received the right filter. This year they sent the sa, e filter, but with the wrong connector ends. When I called to arrange to swap it for the right one, I was told that I could go to Home Depot and buy some adaptors. The other option was to re-order (and pay for) a the proper filter, then send the wrong filter back for a refund, with me paying shipping both ways. Since it was their mistake, I believe they should have shipped me the proper filter with a pre-paid return label to send the wrong one back.
I have bought Frigidaire filters for years, but suddenly found them not available. I ordered 3 of your filters and installed one two weeks ago. It seems to be working fine... no problems.
Fast delivery, Excellent Service. Tank works great
Thank you so much. Will come back again!
I have purchased from Freshwater Systems in the past and have always been satisfied with the product as well as the pricing.
The filters were delivered in a very expedient manner!
Dan was very helpful in explaining what could be very complicated information. Because of Dan's help, I placed the order for the filter, and plan to purchase a whole home filter in the near future.
Water tastes great. The only thing that slightly bugs me is the fact that due to the full contact nature of the unit my TDS meter cannot tell me the what the ppm value breakdown is. I have 90 ppm results and I cannot tell how much of it is put back by the unit.
Ordered cartridges for my RO System and they were delivered in 5 days. Took 10 minutes to install and everything works as normal. Certainly will use this site again and have recommended to 8 friends so far. Only drawback is that they want me to install them when the arrive.
Delivered on time and as described by the seller. Easy to install and performs exceptionally well. Also, the Price is competitive.
The filter gasket kits that I ordered were received properly packaged (i. E. not "over-packaged" but sufficiently protected) and in a very reasonable time.
Multiple issues with shipping, some of which may fall on FedEx, but Freshwater Systems communications and customer service have been woefully lacking/not at all helpful. My package has yet to be delivered and I have yet to hear from a company representative despite requesting to speak with someone 7 days ago.
I ordered a 3M water filter, FreshwaterSystems had the best price, I received the filter quickly, and it was exactly as described. I will definitely order from them again.
The product was just as described and fast shipping plus the best value!
I ordered 3 low price lamps in the past year or so and have problems with all of them this time I got a sterilite uv lamp and found it to be of much higher quality it works good I will use them in the future as it is worth the extra cost
I purchased a RO-132 storage tank but didn't open the box because I discovered that my problem was a defective new filter. I wanted to return the unopened box for a refund but was told that there would be a 15% restocking fee plus I would pay for the return shipping. It would have cost me about $24 and I would have nothing to show for it. Bad policy in today's age when most merchants would refund the payment price.
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.

