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FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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Arizona
1 review
0 helpful votes
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Osmosis
December 27, 2015

When looking for parts for reverse osmosis system, I also found filter for my refrigerator which saved me a trip to the store.

Date of experience: December 23, 2015
Virginia
1 review
0 helpful votes
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Tight fit!
December 26, 2015

In our refrigerator these units only fit after a modification with a Stanley knife!

Date of experience: December 23, 2015
Indiana
1 review
0 helpful votes
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Had what I needed at a great price.
December 27, 2015

The items were easy to find on the website. I have an old Amway filter that has been discontinued. Freshwater Systems had a replacement filter - fits and works just fine. Great service and quick shipping.

Date of experience: December 23, 2015
Tennessee
1 review
0 helpful votes
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Filter
December 26, 2015

Prompt delivery of what I ordered, an it worked perfect.

Date of experience: December 23, 2015
Montana
1 review
0 helpful votes
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WRONG MATERIAL SENT
December 26, 2015

ORDERING WAS EASY. PARTS THAT ARRIVED WERE OF WRONG QUANTITY AND WRONG PART NUMBER AND MISSING PARTS AS WELL. I CALLED CUSTOMER SERVICE AND WAS TOLD RIGHT PARTS WOULD BE SHIPPED AND A LABEL TO SEND WRONG PARTS BACK WOULD BE E-MAILED TO ME. NEITHER HAS HAPPENED!

Date of experience: December 23, 2015
Illinois
1 review
0 helpful votes
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Under the sink filter for Rainsoft
December 26, 2015

Shipping a little longer than I thought but over all a good experience.

Date of experience: December 23, 2015
Georgia
1 review
0 helpful votes
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Water filter replacement
December 26, 2015

Pleasant to deal with, helpful, knowledgeable about their products and delivered on time. Great company

Date of experience: December 23, 2015
Maryland
1 review
0 helpful votes
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Customer service
December 25, 2015

Good help by the customer service reps. When I had questions they got them answered and did not suggest I go, to, the web site. Thank you

Date of experience: December 22, 2015
New Jersey
2 reviews
0 helpful votes
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RO FILTERS
December 25, 2015

Installing this weekend. Ordering multiple filters and support equipment was quick and choices clearly presented. Received order in excellent condition and arrived sooner than estimated. Will be return customer.

Date of experience: December 22, 2015
Arizona
1 review
0 helpful votes
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Better Price / Fast Shipping
December 25, 2015

Better price than several other websites. Hassle free transaction. Fast Shipping.

Date of experience: December 22, 2015
New Jersey
1 review
0 helpful votes
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Leak
December 25, 2015

When I installed the filter it had a leak, it took me about 20 minutes to figure out it came without the washer, I was going to return it but I replaced it with the old one.

Date of experience: December 22, 2015
Colorado
1 review
0 helpful votes
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Shipping take longer than estimate date
December 25, 2015

The reason that I gave 3 stars because the price is reasonable comparing to other online vendors, but it took too long (2 1/2 weeks, longer than estimated date) to deliver to my home.

Date of experience: December 22, 2015
California
2 reviews
0 helpful votes
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I got good response from the seller, but the USPS delayed the package. Totally not the sellers responsibility. I will do business with them again.

Date of experience: December 22, 2015
California
1 review
0 helpful votes
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Premier RO filters
December 25, 2015

I am very please with the purchase and Price is very reasonable as Costco but with free ship

Date of experience: December 22, 2015
Arizona
2 reviews
0 helpful votes
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RO filters
December 25, 2015

I had been ordering my RO filters from pure earth technologies. After a very bad experience I decided to find my replacement filters elsewhere. Much better customer experience and the filters cost less. What more could you ask for. Will order again when I need new filters.

Date of experience: December 22, 2015
Texas
1 review
0 helpful votes
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Good customer service
December 25, 2015

The shipping company failed to deliver my order in the expedited manner requested, and FS refunded the shipping cost. IOW, they treated their customer in the appropriate manner.

Date of experience: December 22, 2015
California
1 review
0 helpful votes
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Bad
December 25, 2015

The filters do not clean the water as they should. I tested the filtered water and it was showing 60. Drinkable water should test something between 0 and 50.
I am not sure if the filters were new. I paid for new ones

Date of experience: December 22, 2015
Oklahoma
1 review
0 helpful votes
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Good products at great prices
December 25, 2015

I purchased some fittings for the water filtration system I use for backpacking. The same fittings are sold by camelback and platypus as "quick connect kits" for $5-8 a pair. I was able to get them for less than $2 a pair at Freshwater Systems. Thanks for the great deal!

Date of experience: December 22, 2015
Texas
1 review
0 helpful votes
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Timely shipping and reasonable price
December 25, 2015

I was amazed how quickly the water filters were sent and received even during the busy Christmas shipping season. Very pleased.

Date of experience: December 22, 2015
Connecticut
1 review
0 helpful votes
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Great transaction.
December 25, 2015

I wanted something, I found it easily on the web page, It was reasonably priced, I ordered it, and it showed up on time. Hell, the product even worked, unlike the equivalent product that I had spent an hour finding at the Home Depot. No defects. It was packaged well too.
There is no better win than this!

Date of experience: December 21, 2015

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina