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FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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Illinois
1 review
0 helpful votes
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Satisfied customer.
January 9, 2016

I needed replacement filters for my refrigerators. I found good prices for my filters at freshwater systems. I made the order and was pleasantly surprised when my filters showed up so quickly since it was the holiday season. Kudos to them!

Date of experience: January 6, 2016
Georgia
1 review
0 helpful votes
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Quick, courteous, CORRECT
January 9, 2016

Thank you so much for the quick, courteous service. And NOTHING beats the fact that I got the CORRECT part on the very first exchange with your company. Thank you, thank you, THANK YOU!

Date of experience: January 6, 2016
New York
1 review
0 helpful votes
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Getting credit
January 9, 2016

I ordered replacement filters for my unit. The first ones I received were for the wrong unit. So I ordered what I thought were the right ones. Found out later that they discontinued my unit. I got a refund for the first replacement filters that I returned. I'm still waiting for a refund for the second replacement filters that I returned.

Date of experience: January 6, 2016
Georgia
1 review
0 helpful votes
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Quick Service
January 9, 2016

I use Freshwater Systems for all my water filter purchases.

Date of experience: January 6, 2016
Florida
1 review
0 helpful votes
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First Time User at this site
January 9, 2016

Better price than other sites. Delivery was prompt even though it was Christmas holiday season.
Great so far. Will use Freshwater for next item we need.

Date of experience: January 6, 2016
Arkansas
1 review
0 helpful votes
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Fridge filters
January 9, 2016

My order (three refrigerator water filters) arrived sooner than expected and at a much better price than others were quoting.

Date of experience: January 6, 2016
Washington
1 review
0 helpful votes
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Up an running
January 8, 2016

We had some trouble installing the in-line filter because it was different from the one we were replacing. There were NO instructions included in the box and the owner's manual and website did not provide enough information for us to adapt the substitute filter part. However, I called for help and the person I spoke to was very helpful and very clear about how to install the new part and we were able to proceed without further problems.

Date of experience: January 5, 2016
Illinois
1 review
0 helpful votes
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Good service
January 8, 2016

Reasonable prices. Some items back ordered, but that happens. Shipped John Guest stems and elbows instead of swivel right angle adapters, but support said put a stem in an elbow and you have the same part. No problem other than my lack of knowledge. Would be nice if web site showed stock levels and /or estimated backorder times.

Date of experience: January 5, 2016
Vermont
1 review
0 helpful votes
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Great internet service!
January 8, 2016

Buying new filters through Freshwater Systems was as easy as can be via the web. And the filters arrived within just a couple of days.

Date of experience: January 5, 2016
Pennsylvania
2 reviews
0 helpful votes
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Satisfied Customer
January 8, 2016

Emails to customer help desk provided me with the correct filters for my system. And, shipping was really fast. I will buy from this seller again in the future.

Date of experience: January 5, 2016
Ohio
1 review
1 helpful vote
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Water Filters
January 8, 2016

Needed water filter for an older Culligan unit that belongs to my in-laws. Ordered, and it arrived in plenty of time, I had questions as it looked different than the original, so I called and was pleasantly surprised at someone picking up right away. I mentioned my issue and after some checking, was assured that these replacements would work fine. And they did. I'll order from FreshwaterSystems again.

Date of experience: January 5, 2016
Georgia
1 review
0 helpful votes
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RO Filter Replacements
January 8, 2016

Parts arrived as expected and were picked correctly. They appear to be of good quality as well. Totally satisfied.

Date of experience: January 5, 2016
California
1 review
0 helpful votes
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Great service and product
January 8, 2016

Fast shipping, easy to install, help right at a phone call anytime this is the best part

Date of experience: January 5, 2016
Illinois
1 review
0 helpful votes
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Odd part quick delivery
January 8, 2016

Found an odd part not available in most stores, very reasonable price and quick shipping.

Date of experience: January 5, 2016
Colorado
1 review
0 helpful votes
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Great service
January 8, 2016

They are helpful and know where to find the answer if they don't have it.
Excellent porducts and personnel!

Date of experience: January 5, 2016
District of Columbia
1 review
0 helpful votes
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Excellent performance
January 8, 2016

Product was competitively priced and delivered promptly. Will definitely consider for future purchases.

Date of experience: January 5, 2016
Florida
1 review
0 helpful votes
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Water cooler faucet replacements
January 8, 2016

Ordered replacement faucets for a 2002 Hamilton Water cooler, cold and hot, received promptly. However, the cold water was not what was ordered and shipped. A call and photo to customer service resolve issue to my satisfaction. I would purchase from them again when the need arises. I would recommend to others who need to perform the same repair.

Date of experience: January 5, 2016
California
1 review
0 helpful votes
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Filter
January 8, 2016

Website easy to navigate. Products at a good price. Will use again

Date of experience: January 5, 2016
Utah
1 review
0 helpful votes
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Very Helpful
January 7, 2016

I appreciated the help in selecting the right product, and getting the best possible price for our business. Also, the timely shipment was great!

Date of experience: January 4, 2016
California
2 reviews
0 helpful votes
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Reliable products and company
January 7, 2016

Have been ordering filters and parts for several years now from this company. Excellent selection and service.

Date of experience: January 4, 2016

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina