Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FreshwaterSystems

FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FreshwaterSystems?
grey stargrey stargrey stargrey stargrey star

FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Kendra G.
Unfollow Kendra G.
Share Review
Report Review

Fast shipping.
January 11, 2016

I'm very impressed with how fast my items arrive, but the packing was a mess.

Date of experience: January 8, 2016
New York
1 review
0 helpful votes
Follow Peter F.
Unfollow Peter F.
Share Review
Report Review

Customer service
January 11, 2016

The staff at Freahwater Ststems is always extremely knowledgable and helpful. I've been useing them for my water filtration system for five years now and couldn't be more sastified.

Date of experience: January 8, 2016
New York
1 review
0 helpful votes
Follow Jeff M.
Unfollow Jeff M.
Share Review
Report Review

Back order
January 11, 2016

Items order were on back order and when they were received they were damaged Waiting on replacement bulbs still.

Date of experience: January 8, 2016
Colorado
1 review
0 helpful votes
Follow BOBBY K.
Unfollow BOBBY K.
Share Review
Report Review

Water filter
January 10, 2016

Great company to deal with. I ordered it in the evening and the company mailed it out the next morning. I have been buying my filter from this company for three years and have not had any issues. Highly recommend to all.

Date of experience: January 7, 2016
California
1 review
0 helpful votes
Follow Brian M.
Unfollow Brian M.
Share Review
Report Review

Filter as Described - Shiiped Quickly
January 11, 2016

Very happy to find a replacement for a filter that is no longer available.
Filter shipped quickly.

Date of experience: January 7, 2016
New Jersey
1 review
0 helpful votes
Follow Distant D.
Unfollow Distant D.
Share Review
Report Review

Excellent Service
January 10, 2016

Freshwater Systems handled my order quickly and once it arrived, it was exactly what I had purchased.

Date of experience: January 7, 2016
Connecticut
1 review
0 helpful votes
Follow Rich Q.
Unfollow Rich Q.
Share Review
Report Review

Water filters
January 10, 2016

Filters came in as described they were a perfect match and worked just as well. The pricing was great and am completely satisfied.

Date of experience: January 7, 2016
Nebraska
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Good water
January 10, 2016

We have only had the system working for a couple of days but the water tastes good. The faucet does seem to lead around the base when used for a larger amount of water.

Date of experience: January 7, 2016
Florida
2 reviews
0 helpful votes
Follow Mike S.
Unfollow Mike S.
Share Review
Report Review

15mm water hose
January 10, 2016

I purchased the 15mm water hose from the web site without any issues. The hose was on back order and took about a week to get. It was shipped quickly after that. I received exactly what I ordered. Thanks

Date of experience: January 7, 2016
West Virginia
1 review
0 helpful votes
Follow DENNIS K.
Unfollow DENNIS K.
Share Review
Report Review

Great Service
January 10, 2016

My Experience was Great. My order was on time. The sales person was very pleasant to do Business with.

Date of experience: January 7, 2016
Arizona
1 review
0 helpful votes
Follow Elaine R.
Unfollow Elaine R.
Share Review
Report Review

Excellent service
January 10, 2016

Ordered Reverse Osmosis faucet. Received it within a few days. Well packed to avoid any scratches. It hasn't been installed yet but very pleased with the service provided.

Date of experience: January 7, 2016
Illinois
1 review
0 helpful votes
Follow Broch W.
Unfollow Broch W.
Share Review
Report Review

Thanks very much. I have you saved as a favorite seller.

Date of experience: January 7, 2016
California
1 review
0 helpful votes
Follow Robert D.
Unfollow Robert D.
Share Review
Report Review

Service review
January 10, 2016

Product was shipped on time, and delivered before promised. Very satisfied!

Date of experience: January 7, 2016
Florida
1 review
0 helpful votes
Follow Rick W.
Unfollow Rick W.
Share Review
Report Review

Good customer service
January 10, 2016

I had an issue with an part mix up in my shipment and their customer service immediately sent out the correct parts when notified.

Date of experience: January 7, 2016
Colorado
1 review
0 helpful votes
Follow Sherald F.
Unfollow Sherald F.
Share Review
Report Review

Perfect replacement
January 10, 2016

When purchasing a water bottle, most metal ones come with the standard screw off top. This replacment Sip Top screw on top is perfect and makes the bottle much more friendly. Perfect for drivers needing a quick sip of water. I use these tops exclusively. Thanks for a great product!

Date of experience: January 7, 2016
Wisconsin
1 review
0 helpful votes
Follow Soner O.
Unfollow Soner O.
Share Review
Report Review

Good purchasing experience
January 9, 2016

Ordered items were delivered quickly. I am satisfied.

Date of experience: January 6, 2016
California
1 review
0 helpful votes
Follow Jeffrey C.
Unfollow Jeffrey C.
Share Review
Report Review

Simple, easy, fast
January 9, 2016

I ordered a check valve, and it arrived very quickly - faster than estimated. Just what I needed. Thank you.

Date of experience: January 6, 2016
Arkansas
1 review
0 helpful votes
Follow Andante L.
Unfollow Andante L.
Share Review
Report Review

I had a heck of a time getting it to not leak. I cranked down so hard the gasket deformed. Anything less and it was pouring water out.

Date of experience: January 6, 2016
District of Columbia
1 review
0 helpful votes
Follow grant s.
Unfollow grant s.
Share Review
Report Review

Clarify product descriptions
January 9, 2016

Since filters comes in many sizes, and hook-up configurations, it is necessary to describe them in detail. The use of industry jargon and lack of description is not helpful to customers. In my case I purchased an in-line filter which I could not install as planned. Return postage and new shipping make it prohibitive to return the item.

Date of experience: January 6, 2016
Michigan
1 review
0 helpful votes
Follow Rose C.
Unfollow Rose C.
Share Review
Report Review

Excellent experience
January 9, 2016

Items were as described, fit and worked perfectly, with delivery quicker than promised. A good value and excellent service.

Date of experience: January 6, 2016

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina