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FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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Pennsylvania
1 review
0 helpful votes
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Terrible Customer Service
January 18, 2016

Sent wrong item waited over 7 days for return authorization. Required to repurchase at higher price since needed item immediately. Took over 30 days to get a refund for item returned!

Date of experience: January 15, 2016
California
1 review
0 helpful votes
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Very Satisfied
January 18, 2016

Product works great and arrived two days ahead of schedule.

Date of experience: January 14, 2016
Texas
1 review
0 helpful votes
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1
January 17, 2016

The pressure tank came on time and replaced one of the same. Satisfied

Date of experience: January 14, 2016
Illinois
1 review
0 helpful votes
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Impressed!
January 17, 2016

I appreciated and was impressed by the prompt and personable attention that my order received. The exact item in packaging was not in stock, so I received a phone call to see if ok if I was shipped same item in different # in packaging.
Thanks so much for great service!

Date of experience: January 14, 2016
New York
1 review
0 helpful votes
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Satisfied customer
January 17, 2016

My order was incomplete I called up and it was handled in a very proper way

Date of experience: January 14, 2016
Washington
1 review
0 helpful votes
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Send me a broken item
January 17, 2016

They send messages broke filter item it was obvious it and I had to repair it to make it work

Date of experience: January 14, 2016
Mexico
1 review
0 helpful votes
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Excellent service
January 17, 2016

Hassle free ordering and expedited shipping.
Easy to find products in website
Very good prices

Date of experience: January 14, 2016
Tennessee
1 review
0 helpful votes
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Very Happy
January 17, 2016

Ordering was easy and quick. Filter came in a week and was easy to install. The only downside was ordering before a holiday and when the product shipped went from Greenville to charlotte then had to come back to Greenville for delivery. (Not their fault)

Date of experience: January 14, 2016
New Jersey
1 review
0 helpful votes
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Fine service from this company
January 17, 2016

Water filters arrived very quickly and in good condition.

Date of experience: January 13, 2016
Minnesota
1 review
0 helpful votes
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I done business with them for replacement filters for drinking water osmosis system. This time I need to buy a replacement part and needed some tech support and the gentleman I talked to provided the information and was pleasant to converse with.
Easy to recommend to others!

Date of experience: January 13, 2016
Maine
1 review
0 helpful votes
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Water Filter for Aqua-Pure AP801
January 17, 2016

Ordering was very easy, price was very good, response to order was very fast, and shipping was right on time. I received the Filter and am very pleased with it. I will continue to do business with you folks. You won me over...,

Date of experience: January 13, 2016
Illinois
1 review
0 helpful votes
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Freshwater filter
January 17, 2016

Both Online and telephone assistance/information was very helpful. Customer assistant was excellent and filters ordered arrived in a timely manner.

Date of experience: January 13, 2016
Washington
1 review
0 helpful votes
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Quick Service
January 17, 2016

I ordered two refrigerator filters and received them in a matter of days, even though I live all the way across the country. I was very impressed.

Date of experience: January 13, 2016
Michigan
1 review
0 helpful votes
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Parts arrived very quickly and well-packaged for delivery. Great job! Will use them again.

Date of experience: January 13, 2016
New Jersey
1 review
0 helpful votes
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My Experience with FreshwaterSystems
January 16, 2016

I placed my order over the phone and the individual I spoke with was very helpful and knowledgeable. I received the order promptly and in good condition,

THANK YOU

Date of experience: January 13, 2016
Florida
1 review
0 helpful votes
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Ezy plezy
January 15, 2016

Had what we wanted, got it in a couple days was exact what was orderd what else could you ask for? THANK YOU

Date of experience: January 12, 2016
Arizona
1 review
0 helpful votes
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Well done Freshwater Systems!
January 15, 2016

Got exactly what I ordered, reasonable shipping $, delivered on time, packed well... what more can I ask for!

Date of experience: January 12, 2016
South Carolina
1 review
0 helpful votes
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Good transaction
January 15, 2016

Items came as described and within a reasonable time.

Date of experience: January 12, 2016
New York
1 review
0 helpful votes
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Great Product
January 15, 2016

I bought 1 of each of these:
Everpure Compatible EC110 Cartridge
Everpure 7CB5 EV9618-11 Filter Cartridge
Everpure Compatible 20" EC210 Sediment Filter

They ended up being half the price and shipped within a week! Very happy with this purchase and will shop again.

Date of experience: January 12, 2016
Texas
1 review
0 helpful votes
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Excellent service, as usual
January 15, 2016

I've been dealing with Freshwater Systems for several years and am totally satisfied with their products and service.

Date of experience: January 12, 2016

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina