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FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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District of Columbia
1 review
0 helpful votes
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Great customer service
February 27, 2016

Product is as advertised. Delivery was exceptionally
Satisfying. Free delivery came several days earlier than expected

Date of experience: February 24, 2016
Illinois
1 review
0 helpful votes
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Filter H2O
February 27, 2016

I was satisfied after they notified me that there was a back order. However, I think a customer should be told immediately if that's the case. So I would say sooner than later next time.

Date of experience: February 24, 2016
Minnesota
1 review
1 helpful vote
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Back order
February 27, 2016

Was not informed products were on back order until I'd already made the purchase. Very lengthy delay in delivery.

Date of experience: February 24, 2016
Florida
1 review
0 helpful votes
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Horrible customer service
February 27, 2016

Ordered a new filter for fridge, didn't get notice that item back ordered. For over a week and only after I called. Never once heard from anyone about delay or when we would receive product.

Date of experience: February 24, 2016
California
1 review
0 helpful votes
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Perfect product
February 27, 2016

Product was exactly as advertised and worked perfectly

Date of experience: February 24, 2016
District of Columbia
1 review
0 helpful votes
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Water test
February 27, 2016

Purchased a $160 water test kit, then because of no shipping label, it Crist another $120 to over night to the lab. I called them before I shipped, and we're puff no help

Date of experience: February 24, 2016
California
1 review
0 helpful votes
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Great service
February 26, 2016

I ordered my filters and my order was at my door within a few days!

Date of experience: February 23, 2016
Ohio
1 review
0 helpful votes
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Refrigerator water filter
February 26, 2016

Received my filter soaked it and installed it reset the light Prefect

Date of experience: February 23, 2016
Wisconsin
1 review
0 helpful votes
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Quick delivery and great value.
February 26, 2016

The items shipped to my house in a very timely manner. Surprised on the price considering that Amazon vendors was charging $30 more

Date of experience: February 23, 2016
Maryland
1 review
0 helpful votes
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Good Value; Excellent Service
February 26, 2016

Found exactly what I wanted to replace manufacturer's lamp and sleeve in my UVMAX water purification system. Did not have to travel 20 miles to get them locally and price was lower than expected. Will shop Fresh Water Systems for my next purchase.

Date of experience: February 23, 2016
California
1 review
0 helpful votes
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Motorhome water filters
February 26, 2016

Ordered water filters for our Motorhome. These were exactly what we needed. And thank you for such prompt service

Date of experience: February 23, 2016
Virginia
2 reviews
1 helpful vote
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Received wrong size wrench
February 26, 2016

Have a watts filter. Called to get smaller wrench needed. One shipped was way too big. Apparently there is two sizes of whole house filters. Measurements were not listed in description. Would have to pay shipping and a restocking charge per represenatve. No help in getting me the right size wrench either. Make sure you know what size you are ordering

Date of experience: February 23, 2016
Canada
1 review
0 helpful votes
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Ship to Canada via USPS
February 26, 2016

Ordered a 13 dollar part that I couldn't find in Canada. Shipping to Canada was like 45 or 50 dollars plus the part. So much for free trade I guess?

Date of experience: February 23, 2016
New Jersey
1 review
0 helpful votes
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Great Experience
February 26, 2016

Great selection, good prices and fast shipping. Will definitely order from them again.

Date of experience: February 23, 2016
Illinois
1 review
0 helpful votes
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Products
February 26, 2016

Have always been satisfied with the availability and delivery speed of the items ordered.

Date of experience: February 23, 2016
Mexico
1 review
0 helpful votes
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Sort of annoyed
February 26, 2016

I have been waiting/ and am still waiting for the CORRECT pump.
You sent me the wrong one, and now I have to wait until you get the wrong one back until you will send me the CORRECT one that I ordered and paid for.
Not MY error!

Date of experience: February 23, 2016
Mississippi
1 review
0 helpful votes
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Coway water filters
February 26, 2016

Ordering was easy and product shipped and billed quickly. Arrived as promised and in good shape. I will be ordering more products from here soon.

Date of experience: February 23, 2016
Canada
1 review
0 helpful votes
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Freight cost and delivery time
February 26, 2016

For a $7.00 item it cost us $80.00 with the price of the freight we thought it was coming by UPS but it was delivered in the mail and not in a very timely mater. Product was what we needed to get our water filter system running again which we are satisfied with

Date of experience: February 23, 2016
Colorado
1 review
0 helpful votes
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So Happy
February 26, 2016

My water cooler part arrived before expected. Tracking information provided was perfect! I could follow the progress of my order. There was clear, consistent communication. I needed this part urgently, and FreshwaterSystems came through. Thanks a million!

Date of experience: February 23, 2016
South Dakota
1 review
0 helpful votes
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Eco water review
February 26, 2016

The web site was easy to pick the parts I needed. Thank you.

Date of experience: February 23, 2016

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina