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FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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I made a few phone calls to local dealers and all said the Watts RO filter was a good product. However, none could match the internet price that Freshwater Systems offered.
The product I ordered worked perfectly for the application. I would definitely purchase from Freshwater Systems again.
I would say they did a great job getting what I ordered to quickly and there website was easy to use. Good product and a fair price.
Have water filter assembly but minus filter. Not sure of replacement type but followed sites description and purchased filters fit to a tee. Thank you.
Received exactly what was ordered in a timely manner. Thank you.
Bought four pool filter and it was delivered real quickly without any problem or hassle. Also the price of the four filters was very reasonable and not pricey.
I was unable to find the part I order to repair a reverse Osmosis water filter at any local hardware or plumbing supply stores. Thank you for having this hard to find part.
This is my first time ordering filters from Freshwater. Their ordering system was easy and the delivery was prompt.
You are specifically asking for feedback on my experience with your company, so I will share it
- Ordered a specific part number water filter for my fridge on 2/5.
- After backorder delay, order arrived on Fri 2/19
- The part I ordered had been substituted for another - not what I wanted.
-Sat 2/20 called Customer Service, they said they would talk to the fridge filter expert and get an email to me immediately.
- Wed 2/24 Four days later, still no email, I called Customer Service again, said they would send info on how to return filters for a refund.
- Fri 2/26 email to Customer Service requesting return info, email unanswered.
- Mon 2/29 email to Customer Service requesting promised return info.
- Tue 3/1 email from Customer Service, promising the return info will be emailed tomorrow.
Ridiculous delays. I'm very disappointed with this entire experience so far (wrong part sent, slow responses) and I still have these wrong filters sitting in my house. I can't wait to get my money back, but I expect I will have to wait more.
Large selection of products, great prices, friendly competent support
They should show "out of stock" status on the website so people won't order it. It took more than 4 weeks to fill the order. That's ridiculous.
The site was easy to navigate, and products were shipped promptly. There was a delay with one product, and I was contacted right away to keep me informed of its whereabouts. I would definitely buy from this site again.
The filters were labeled differently than the pics on Amazon. Called customer service and found out that Pura no longer makes the filters and they need to update their pictures. I'd definitely do business with them again.
Order was placed and received with zero issues. Items (filters) worked fine. Well packed, etc. However, a couple of hours after placing the order, I recalled that I had forgotten something and wanted to added to my current order, so, reached out the seller through their support web page, providing the details. Unfortunately, they did not provided a response, even as of today. So, in the event I buy again from this merchant, I will have to double-check my items to be sure I am not forgetting anything. Bad customer support experience.
Well done, both pre order phone support and subsequent order and delivery.
The items I ordered arrived within several days with no issues what so ever.
The customer service is excellent, but I have had an item on back order for a very long time - which I believe it not a fault of the company its self.
Experience was great from time of placing order until received!
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members