Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
We monitor reviews for authenticity
I ordered 2 replacement filters for my undersink water filter. I recieved one correct one and one incorrect. Now I have to try and return the incorrect one of a two part filter system. Their site information said that it would specifically fit my system. Only one of two filters did. More work than it is worth. Now I will see how easy their return system is.
The 1st day I used my flip cap the hinge broke. I sent the company an email as I felt it should be replaced but I did not receive a responce.
The product we ordered had been discontinued by the manufacturer
You had it and it was delivered very quickly. Great service!
I had a 15+ year old biscuit color Opella faucet. I was so happy when I found this! Customer service was excellent at answering all my questions. So far the faucet is fantastic... Hoping it lasts as long as my previous!
I ordered 40 water couplers totaling over $1200 that I needed within the week. The website didn't give any indication that 30 would be on back order or how long I would have to wait to receive the back ordered parts. To make it worse, when I only received 10, there was no indication on the packing slip or invoice of back ordered items, no email notifying me. I had to call them up and ask where the remaining couplers were before they told me they didn't have anymore in stock. I am still waiting to receive the remainder of my order, 3 weeks since my initial order date
I ordered a nipple kit for a faucet that didn't contain one. It did not have all of the right parts, so the plumber made due with washers that he already had.
Needed filters for a RO Systemi hadened seen before and went to freshwater system site. Found the unit very quickly and ordered them got them fast installed them and all went well. I recomend this site to anyone.
I had about decided that I would not be able to find a replacement filter for the standalone filter I installed on my refrigerator, but Fresh Water Systems had a perfect match at a good price. I will be ordering more.
Detailed and precise presentation without being pushy!
I used to buy their chlorine filter replacement cartridge and stopped using it when I found out that Denver uses chloramine in place of free chlorine. Then after a few years FWS sent me a new chlorine cartridge as they still had my Visa number. I decided to use it anyway because it does filter out some contaminants. I need to cancel my order with them.
We had been using Follett filters but their filters cost so much it hurt to replace them. I am glad I found Freshwater, these filters are will save on cost.
Bought filter for the fridge. Came home to a flooded house 3 days after install. Filter not quite a direct fit with OE
I ordered two replacement water filters because the price was lower than any other company for the same filter. The installation was easy. With standard shipping, the filter arrived within a few day. Freshwater Systems is a good company to work with.
After trying out several online suppliers for water systems (filters, UV lights, control systems), I have chosen Freshwater Systems. I was able to find a new power supply for a UV treatment system for half the price that a local water treatment company was charging and even had it shipped next-day delivery on a Saturday. Very happy with the prices, delivery service, and refund policy, all in all.
Got what I needed, this was the best price I found
Ordering was straightforward. Instant hot water unit arrived quickly. Advertisement said I required a plastic compression unit to install. I ordered it with the unit.
Did not need it, brass compression unit worked with the copper pipes.
After installation, water was cold. I called your number on the shipping label. I was told that I needed to supply photo of unit for warranty. I sent photo and received a form letter that said that you would contact the manufacturer and get back to me in 5 to 12 days.
I called the manufacturer after 3 days and was given guidance on troubleshooting the unit. It turned out to be a faulty electric outlet.
I should have been told to contact the manufacturer directly, saving me some time and not requiring a photo.
Good unit. Poor Guidance.
The product is great, but their service is slow and I never know when my product is going to show up.
I used NexTAg to compare prices for my annual order for Watts replacemnet filters. Fresh Water Systems won this year. I have received my order and I am satisfied. Thank you.
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.

