Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FreshwaterSystems

FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FreshwaterSystems?
grey stargrey stargrey stargrey stargrey star

FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow garry h.
Unfollow garry h.
Share Review
Report Review

A good experience
March 10, 2016

I was very pleased with the quick service and deliver time.

Date of experience: March 7, 2016
California
1 review
0 helpful votes
Follow Lynne R.
Unfollow Lynne R.
Share Review
Report Review

50% Correct
March 10, 2016

I ordered 2 replacement filters for my undersink water filter. I recieved one correct one and one incorrect. Now I have to try and return the incorrect one of a two part filter system. Their site information said that it would specifically fit my system. Only one of two filters did. More work than it is worth. Now I will see how easy their return system is.

Date of experience: March 7, 2016
Sue W.
Illinois
2 reviews
0 helpful votes
Follow Sue W.
Unfollow Sue W.
Share Review
Report Review

Broke 1st day
March 10, 2016

The 1st day I used my flip cap the hinge broke. I sent the company an email as I felt it should be replaced but I did not receive a responce.

Date of experience: March 7, 2016
New York
1 review
0 helpful votes
Follow chatham c.
Unfollow chatham c.
Share Review
Report Review

Good service
March 10, 2016

The product we ordered had been discontinued by the manufacturer
You had it and it was delivered very quickly. Great service!

Date of experience: March 7, 2016
Colorado
1 review
0 helpful votes
Follow Frances O.
Unfollow Frances O.
Share Review
Report Review

I had a 15+ year old biscuit color Opella faucet. I was so happy when I found this! Customer service was excellent at answering all my questions. So far the faucet is fantastic... Hoping it lasts as long as my previous!

Date of experience: March 7, 2016
Wisconsin
1 review
0 helpful votes
Follow Wyatt B.
Unfollow Wyatt B.
Share Review
Report Review

Backordered Items
March 10, 2016

I ordered 40 water couplers totaling over $1200 that I needed within the week. The website didn't give any indication that 30 would be on back order or how long I would have to wait to receive the back ordered parts. To make it worse, when I only received 10, there was no indication on the packing slip or invoice of back ordered items, no email notifying me. I had to call them up and ask where the remaining couplers were before they told me they didn't have anymore in stock. I am still waiting to receive the remainder of my order, 3 weeks since my initial order date

Date of experience: March 7, 2016
Michigan
1 review
0 helpful votes
Follow Michigan T.
Unfollow Michigan T.
Share Review
Report Review

Not the right part
March 10, 2016

I ordered a nipple kit for a faucet that didn't contain one. It did not have all of the right parts, so the plumber made due with washers that he already had.

Date of experience: March 7, 2016
Arizona
1 review
0 helpful votes
Follow JAMES T.
Unfollow JAMES T.
Share Review
Report Review

User friendl web site
March 10, 2016

Needed filters for a RO Systemi hadened seen before and went to freshwater system site. Found the unit very quickly and ordered them got them fast installed them and all went well. I recomend this site to anyone.

Date of experience: March 7, 2016
New Jersey
1 review
0 helpful votes
Follow Kenneth P.
Unfollow Kenneth P.
Share Review
Report Review

Replacement filter
March 9, 2016

I had about decided that I would not be able to find a replacement filter for the standalone filter I installed on my refrigerator, but Fresh Water Systems had a perfect match at a good price. I will be ordering more.

Date of experience: March 6, 2016
Florida
1 review
0 helpful votes
Follow Dennis S.
Unfollow Dennis S.
Share Review
Report Review

Pleasant experience
March 9, 2016

Detailed and precise presentation without being pushy!

Date of experience: March 6, 2016
Colorado
1 review
0 helpful votes
Follow Andre d.
Unfollow Andre d.
Share Review
Report Review

Does not remove chloramine
March 9, 2016

I used to buy their chlorine filter replacement cartridge and stopped using it when I found out that Denver uses chloramine in place of free chlorine. Then after a few years FWS sent me a new chlorine cartridge as they still had my Visa number. I decided to use it anyway because it does filter out some contaminants. I need to cancel my order with them.

Date of experience: March 6, 2016
Missouri
1 review
0 helpful votes
Follow Tom L.
Unfollow Tom L.
Share Review
Report Review

Good Value
March 9, 2016

We had been using Follett filters but their filters cost so much it hurt to replace them. I am glad I found Freshwater, these filters are will save on cost.

Date of experience: March 6, 2016
Virginia
1 review
0 helpful votes
Follow Duncan L.
Unfollow Duncan L.
Share Review
Report Review

Filter came off flooding my house
March 9, 2016

Bought filter for the fridge. Came home to a flooded house 3 days after install. Filter not quite a direct fit with OE

Date of experience: March 6, 2016
Ohio
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

My system
March 9, 2016

Everything got to me on time and worked perfectly.

Date of experience: March 6, 2016
California
1 review
0 helpful votes
Follow MaryJane P.
Unfollow MaryJane P.
Share Review
Report Review

I ordered two replacement water filters because the price was lower than any other company for the same filter. The installation was easy. With standard shipping, the filter arrived within a few day. Freshwater Systems is a good company to work with.

Date of experience: March 6, 2016
California
2 reviews
1 helpful vote
Follow James O.
Unfollow James O.
Share Review
Report Review

Great Company
March 9, 2016

After trying out several online suppliers for water systems (filters, UV lights, control systems), I have chosen Freshwater Systems. I was able to find a new power supply for a UV treatment system for half the price that a local water treatment company was charging and even had it shipped next-day delivery on a Saturday. Very happy with the prices, delivery service, and refund policy, all in all.

Date of experience: March 5, 2016
California
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

Good service. Arrived quickly
March 9, 2016

Got what I needed, this was the best price I found

Date of experience: March 5, 2016
Massachusetts
1 review
0 helpful votes
Follow Allan B.
Unfollow Allan B.
Share Review
Report Review

Instant Hot Water Unit
March 8, 2016

Ordering was straightforward. Instant hot water unit arrived quickly. Advertisement said I required a plastic compression unit to install. I ordered it with the unit.

Did not need it, brass compression unit worked with the copper pipes.

After installation, water was cold. I called your number on the shipping label. I was told that I needed to supply photo of unit for warranty. I sent photo and received a form letter that said that you would contact the manufacturer and get back to me in 5 to 12 days.

I called the manufacturer after 3 days and was given guidance on troubleshooting the unit. It turned out to be a faulty electric outlet.

I should have been told to contact the manufacturer directly, saving me some time and not requiring a photo.

Good unit. Poor Guidance.

Date of experience: March 5, 2016
California
1 review
0 helpful votes
Follow Deborah R.
Unfollow Deborah R.
Share Review
Report Review

Service is slow
March 8, 2016

The product is great, but their service is slow and I never know when my product is going to show up.

Date of experience: March 5, 2016
Texas
1 review
0 helpful votes
Follow Berton Y.
Unfollow Berton Y.
Share Review
Report Review

Watts replacement filters
March 8, 2016

I used NexTAg to compare prices for my annual order for Watts replacemnet filters. Fresh Water Systems won this year. I have received my order and I am satisfied. Thank you.

Date of experience: March 5, 2016

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina