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FreshwaterSystems

3.4

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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West Virginia
1 review
0 helpful votes
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I got the product and installed the new filters but then found on the back of the label that my water filters which I have been usuing for years contain cancer causing chemicals!

Date of experience: March 12, 2016
Florida
1 review
0 helpful votes
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Always great service
March 15, 2016

Fast shipping and very key if there is a problem they deal with it!

Date of experience: March 12, 2016
California
1 review
0 helpful votes
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25PSI
March 15, 2016

Works great, glade I was able to find someone who had it.

Date of experience: March 12, 2016
California
1 review
0 helpful votes
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Broken and SLOW
March 15, 2016

Product arrived defective / broken in its original plastic wrap. Seller required pictures before replacing. Still waiting on the replacement 3 weeks after original order.

Date of experience: March 12, 2016
Puerto Rico
1 review
0 helpful votes
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The worse carrier.
March 15, 2016

The cost carrier is to expensive, and never bring a good service.

Date of experience: March 12, 2016
New York
1 review
0 helpful votes
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Sun pure Ust 200EB
March 14, 2016

I still have not received my complete order. The first week i received the ballast only when I called they apologized and sent the rest of the order Usb200EB That part will not work with the ballast that they sent the week earlier Called again they understand the problem and said they would send the right one. Waited all week still no order

Date of experience: March 11, 2016
Oregon
1 review
0 helpful votes
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Works well
March 15, 2016

There was quite a delay in shipping, but back orders happen so no big deal. I don't like that these lids only fit the jars they come with? And not standard gallon jars. So if a jar breaks, the lid is useless.

Date of experience: March 11, 2016
South Carolina
1 review
0 helpful votes
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I have been buying from freshwater systems for several years. My neighbors and I share a spring and are concerned about pathogens in our water. Freshwater's webpage helped me figure out exactly what I needed. The first few times I ordered from them I actually had problems. Once because FedEx list the package and once because the right connector was not included in my order. The reason I continue to buy from them is that they resolved the problems so quickly and honorably that they left me smiling. I just put in a big order because all my neighbors decided to go with UV systems. Customer service was very helpful in answering a few questions i couldn't figure out from the website and the order arrived so fast! All the parts were there and I couldn't be happier.

Date of experience: March 11, 2016
Florida
1 review
0 helpful votes
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Just what we were looking for
March 15, 2016

The tea jars were just what we looking for, tea jar without the side spout. The items arrived unharmed and are now in use. The only problem we had was the jars went on back order and took a bit longer to be received than originally expected, however, FreshwaterSystems did inform us of the initial delay and let us know when they did finally ship.

Date of experience: March 11, 2016
Massachusetts
1 review
0 helpful votes
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Uv bulb replacement
March 14, 2016

Great fast service. Quality products along with reasonable pricing.

Date of experience: March 11, 2016
Texas
1 review
0 helpful votes
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Fridge Water Filter
March 14, 2016

Filter was exactly what we needed. It shipped quickly and installed easily. Will undoubtedly do business with this company in the future.

Date of experience: March 11, 2016
Florida
1 review
0 helpful votes
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Wash down demand pump
March 14, 2016

The inlet and outlet fittings are an odd size and were very difficult to acquire.

Date of experience: March 11, 2016
West Virginia
1 review
0 helpful votes
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Review
March 14, 2016

Even though my items were back-ordered for several weeks, I am still highly satisfied with Freshwater Systems. Checking on my order did not seem like an inconvenience to their rep and my order arrived all intact. I ordered 24 glass jars and not one of them were cracked or broken.

Date of experience: March 11, 2016
California
1 review
0 helpful votes
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Long wait
March 14, 2016

Item was back ordered and took over a month to receive. Looks like a good product, though.

Date of experience: March 11, 2016
North Carolina
1 review
0 helpful votes
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Helpful
March 14, 2016

We always have a great experience. They are very helpful and knowledgeable

Date of experience: March 11, 2016
Ohio
1 review
0 helpful votes
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Water Pump
March 14, 2016

Ordered the pump and it was delivered in a very timely manner. Was very satisfied with the service and the product.

Date of experience: March 11, 2016
Florida
1 review
0 helpful votes
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Great service
March 13, 2016

Original order was one item short after i contacted them they quickly sent it at no charge for shipping

Date of experience: March 10, 2016
Virginia
1 review
0 helpful votes
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Great Selection
March 13, 2016

I have three different water filters that I use and they had they all. Quick shipping too!

Date of experience: March 10, 2016
New York
2 reviews
0 helpful votes
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Very good customer support, O-ring was backordered and was told when it would ship. Very happy with my O-ring, could not find one in my area that would fit and this one does. I am going to order more right now.

Date of experience: March 10, 2016
Oregon
1 review
0 helpful votes
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Quick
March 13, 2016

Item that was ordered was exactly as described. Shipping was quick and ordering was easy.

Date of experience: March 10, 2016

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina