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FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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I got the product and installed the new filters but then found on the back of the label that my water filters which I have been usuing for years contain cancer causing chemicals!
Fast shipping and very key if there is a problem they deal with it!
Product arrived defective / broken in its original plastic wrap. Seller required pictures before replacing. Still waiting on the replacement 3 weeks after original order.
The cost carrier is to expensive, and never bring a good service.
I still have not received my complete order. The first week i received the ballast only when I called they apologized and sent the rest of the order Usb200EB That part will not work with the ballast that they sent the week earlier Called again they understand the problem and said they would send the right one. Waited all week still no order
There was quite a delay in shipping, but back orders happen so no big deal. I don't like that these lids only fit the jars they come with? And not standard gallon jars. So if a jar breaks, the lid is useless.
I have been buying from freshwater systems for several years. My neighbors and I share a spring and are concerned about pathogens in our water. Freshwater's webpage helped me figure out exactly what I needed. The first few times I ordered from them I actually had problems. Once because FedEx list the package and once because the right connector was not included in my order. The reason I continue to buy from them is that they resolved the problems so quickly and honorably that they left me smiling. I just put in a big order because all my neighbors decided to go with UV systems. Customer service was very helpful in answering a few questions i couldn't figure out from the website and the order arrived so fast! All the parts were there and I couldn't be happier.
The tea jars were just what we looking for, tea jar without the side spout. The items arrived unharmed and are now in use. The only problem we had was the jars went on back order and took a bit longer to be received than originally expected, however, FreshwaterSystems did inform us of the initial delay and let us know when they did finally ship.
Great fast service. Quality products along with reasonable pricing.
Filter was exactly what we needed. It shipped quickly and installed easily. Will undoubtedly do business with this company in the future.
The inlet and outlet fittings are an odd size and were very difficult to acquire.
Even though my items were back-ordered for several weeks, I am still highly satisfied with Freshwater Systems. Checking on my order did not seem like an inconvenience to their rep and my order arrived all intact. I ordered 24 glass jars and not one of them were cracked or broken.
Ordered the pump and it was delivered in a very timely manner. Was very satisfied with the service and the product.
Original order was one item short after i contacted them they quickly sent it at no charge for shipping
I have three different water filters that I use and they had they all. Quick shipping too!
Very good customer support, O-ring was backordered and was told when it would ship. Very happy with my O-ring, could not find one in my area that would fit and this one does. I am going to order more right now.
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.

