FreshwaterSystemsReviews 3,922

Shipment was made and product arrived as expected.

The site was easy to navigate and helpful in identifying the filters that I needed. The price was very good too.

The glass jars that I ordered are exactly what I needed! They are just the right size and easy to use.
They were packed for shipping very carefully and not one was damaged in any way during shipping! Good job!

This is the second time I've ordered filters from Freshwater Systems, and we are totally pleased with your products, prices and service. Thank you for all you do and for always being there for us.
Gerald.

I ordered a PURA system from FreshwaterSystems. It arrived on schedule, installed easily and works fine. Couldn't ask for better service.

This was my first time ordering with this company. The customers service was so efficient and helpful when it came time to order a water filter replacement. They were fast and took care of my order in no time.
I received my filter a few days later without any problems. Will definitely order again in six months.

The tubing arrived in a timely manner, however, it was crimped. New tubing should not arrived with a crimp in it.

The delivery was slow. I received 2 sets of emails to rate this company before the product came!

The filter I ordered wasn't what I received. I was given a replacement filter without anybody calling me to explain the problem. To me if you don't have what a person orders then you should contact that person to see if a substitute would be okay, and you didn't do this.

I've been looking for a spout-less jug for several years. These jugs/jars fit the bill perfectly. I would assume it is a highly sought after item because it was on back order for a while. But once I received them, I totally forgot about the wait time.
Perfect!

The material was not packed correctly tried to notify and no response would never order from they and thick they owe me a credit back

Helpful advice to select the correct items to order for our RO system. Fast delivery of the replacement filters.

Ordered several items from different suppliers at the same time, FreshwaterSystems was the first to arrive.

Pricing is very competitive and customer/technical service response is very good. I received my order right away.

Easy to find the parts that I needed for my RO filter system, and they fit when I got them. I'm very satisfied.

We ordered a part for our water dispenser at home. It was sent and it was exactly what we ordered. No problems. Very satisfied

Despite using the online form and sending an email to the returns department, I got no response. One of the filters I purchases--with the assistance of their chat help--won't work for my system. I never used it and wanted to exchange it.

We received our products quickly. All the components we purchased fit perfectly.

My experience with Fresh Water Systems included recommendations on the equipment best suited to my situation. I also made contact during shipping to clear up some questions about delivery. And finally I contacted them during the installation of the last part of the system. In every case the technical information, the timely responses and the open friendly replies made for a pleasant experience.