On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
We monitor reviews for authenticity
I buy all of our hose and boat water filters from FreshwaterSystems, and have always been pleased. I'll keep doing the puchasing there.
Grate Product, Good Price and Shipped as Promised. I have been ordering from Freshwater Systems for several years and have no problem with their products, Prices or Shipping. Good people to do business with.
I was very satisfied with the price, speed in delivery and the ease of replacing the old one. I will be happy to refer you to anyone else I know who may need a replacement.
Thank you.
My equipment arrived on the day Freshwater said it would. And all three boxes and their contents were in except shape. Now installed the softener is working great and is very simple to operate. Thank you Freshwater.
Called about a hard to find water filter and was quickly helped. Was also offered a cheaper alternative. I work for the state, so had some requirement that they met. Had my order in about 24 hours without having to pay any extra shipping. Overall great experience. Will use again in future.
I had a question about the product and received a prompt response from Customer Service.
Ordering was made effortless by the company's phone representatives and my exact order arrived many days ahead of its' scheduled arrival date. It would be a great world if all my internet transactions went so well.
Instant hot replacement great, attachments to existing hoses needed assistance from lowes to finesse
Items fit perfectly, service was efficient and friendly.
I ordered an item based on an inaccurate description of the space required which is actually more than double the vertical distance as stated. The item was received back at Freshwater Systems on March 18 and as of March 31 I have not received a credit from the company.
The Freshwater System I had installed has relieved my of any worries I had with our drinking water. Our supply is from a spring that runs year round and close to the ground surface. The system in conjunction with the filters are keeping my water supply safe. I appreciate the ease of mind knowing my water will not make us sick.
Happy but they did not have the filter products in stock so there was a 2 week delay. Not a big issue. The product did come and communication was good about the delay
Heating element went out on a distiller we've had for about 10 years. The agent who joined me on chat was very helpful in determining the replacement part which would work for my unit even though the part description didn't clearly state that it would. Got the part quickly and it fit perfectly.
I've used FreshwaterSystems RO products for several years. About three years ago I bought a four stage system for my mom, installed it, and she has used it for about three years. All was well until dirt got into the water system while workers were hooking up the water to a neighboring house. The dirt got into her RO system. The storage tank was then full of mud, and all the filters (including the membrane) needed to be changed. Kenneth concurred with everything I suspected. He got me better than expected pricing on a storage tank and a replacement filters kit. I reconnected all parts, sanitized the lines, flushed the system, installed the filters, refilled the system including the storage tank, waited three hours, and drained everything before letting it refill. Mom is so happy to have her RO back! Oh, by the way, mom is just over 90.
Easy to find part and order. Delivery is ultra fast.
Representative on the telephone was informed and helpful in assisting my purchases.
As explained to your sales rep my Watts reverse osmosis system required a 1/4 inch line faucet. The one sent to me was 3/8 inch. Even though a reducing union was used as indicated on your product the water pressure coming from the faucet is very low. How can I increase the pressure without having to buy a new faucet. Thanks for you opinion and God bless.
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members