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FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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As usual my order was delivered in a very timely manner. Excellent service.
Easy online ordering, great products and great prices!
First time buying Let everyone knows his brand. Always bought Sylvaina bulbs and they last. Let everyone know in a year if this brand holds up.
Had a little trouble with my shipping address, went on their online chat Timala fixed the problem. Got my order in a few days. Great job!
I tried steady 4 times to fill out your WEB in order to order part. Your site would not take a different shipping address if other than billing address
Overall great product, fine service, great price. With the Multi-Pure filters came instructions as to how long to run the water once it is installed. When I asked I was told a gallon amount rather than an amount of time. I recall there was also a way of doing it so it doesn't drip/run on after it is turned off.
First the customer service was very unprofessional which a manager is taking care af that and the info in the Internet is not clear about the product (mesh)
Customer care did not process my request for a return and when I finally received it (after 2 extra calls), the whole process took almost two weeks before I could even get the needed information. They were consistently unfriendly.
Bought bronze thru-hulls... nice product, great price, fast shipment. Thanks
Ordering the filter was easy and the price was much lower than ordering from Frigidaire. But I haven't used the filter yet, it is in reserve to use when the present one needs changing. So, I can't rate the performance of the filter itself yet.
Rarely in today's e-commerce world when there is a problem is the merchant easily accessible by phone, much less readily responsive. Although we had some miscues on our order, not only do their customer service reps actually answer the phone quickly, a rarity theses days, but John Woodard, the customer service manager, once involved, not just straightened everything out quickly but responded like a true gentleman. Would not hesitate to work with again.
Ordered a few different filters, received a case of only one type of filters. When I called in to customer service, had a talk with a nice guy, we agreed that they would send me the correct filters and e-mail me the pick up slip. When the next day the lady in charge of the warehouse e-mailed me the pick slip informed me, that I had to take the box to FedEx at my expensed. When I called t speak with her, I received a voice mail in formed here what I had discussed with the customer service, and left me number for her to call me back. I was very hot after her e-mail to me and I told her that if my correct filters do not ship out, I will keep the case of expensive filter, pull out their systems and replace with another companies filters system and the company can pound sand. She never returned my call, but was very nice in the second e-mail and had the correct filters sent out and FedEx picked up the wrong filters. This is not the first order from this company just this time, had a very bad experience, with poor customer service
My order was sent to me all wrong, and to get a
Replacement, I have to returning your wrong product
Before I can get my replacement? By the way, I'm still
WAITING! Why take so long?
I was able to get every filter I needed for my 6 stage water system. The website made it simple to figure out the filters I needed. They even had the gauge to to set the psi on the water tank. Awesome company.
Very satisfied with these people! Ordered, shipped and arrived within days. Very unexpected for a large item. Great price too! Will do future business here for certain! Thanks to all.
I ordered an RO filtration system from this company. I found it was not compatible with our water system, and the box was never opened. I contacted customer service to return the item, and they slapped me with a large restocking fee and a reimbursement for their "free" shipping. In addition, I have to pay another $35 to ship the item back to this company. This is a total cost of $70 to me for an item I never opened--almost half the cost of the RO system. The customer service representative was rude and inflexible about the exorbitant return fee. I would avoid this company.
I am very satisfied with the product. It's a lot cheaper than calling a plumber.
And, I always get my order on time.
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members