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FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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Searched the web for the brand name water filter for our RV which has not ever been replaced as we dont use it much. Found it and had it within a week. Great web site, good price. Easy use.
Product was delivered on time. Installation was straightforward after a brief chat with their support people due to my unique requirement. Has been working great and maintenance will be very easy.
I needed to return an item that was the wrong filter for my refrigerator and Ryan was very helpful and quick. He ordered me the correct filter and sent me a return shipping label that same day. Strongly recommend this company.
Customer service rep was most pleasant and helpful and good at answering all my questions. Thank you.
Quick Shipping and exactly what I ordered. What more could you want?
Only website that has what I need for water bottle accessories.
Prompt, efficient service. No problems and good product
The place that sold me the refrigerator was going to charge me over $100 for the part let alone to install it. I learned how to install it myself and I received 3 filters for what you would have charged me for one.
Received my water filters quickly. They have a very large variety of made in the USA filters to chose from.
Terrible customer service, sent wrong part, will not allow me to return product since seal was taken off to install and they want to charge me a fee to restock the 2 filters that were not opened plus I have to pay return shipping.
I wish there was an option for zero stars.
Online order worked smoothly. Items packaged well and received in perfect condition.
Filters arrived quickly and packed well. Great price also!
Work for a community college and had no problem with tax exemption, unlike other companies we deal with.
We will certainly return to this site to fulfill further needs for our water coolers. Fast, easy and reasonable; does not get much better than this!
Efficient, fast, delivered on. Time and in good condition
Would order again
Good price but it didn't fit my fridge so I called and make long story short I didn't get money back for the one I used and I have to pay $16 to ship back the 5 unused one to them
Ordered a water filter system for my boats galley, the online information was confusing so i chatted with some one who validated that all the parts would work together. The wrench that was shipped did not fit the filter body so i couldn't use it.
It took one chat that went silent on me, several calls and one message left on the always to busy service line (never received a call back) and finally a conversation with someone from new sales.
The chat person and the live person from sales both insisted that i had the correct wrench, when i asked them to double check both admitted that i had been shipped the wrong wrench.
A new wrench was shipped at no charge, the situation was resolved, not happy that i needed to invest 60 minutes to resolve.
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members