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FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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Arkansas
1 review
0 helpful votes
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Replacement Cartridge for RV
April 12, 2016

Searched the web for the brand name water filter for our RV which has not ever been replaced as we dont use it much. Found it and had it within a week. Great web site, good price. Easy use.

Date of experience: April 9, 2016
Pennsylvania
1 review
0 helpful votes
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Very pleased
April 12, 2016

Product was delivered on time. Installation was straightforward after a brief chat with their support people due to my unique requirement. Has been working great and maintenance will be very easy.

Date of experience: April 9, 2016
Oregon
1 review
0 helpful votes
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Great Customer Service
April 11, 2016

I needed to return an item that was the wrong filter for my refrigerator and Ryan was very helpful and quick. He ordered me the correct filter and sent me a return shipping label that same day. Strongly recommend this company.

Date of experience: April 8, 2016
Indiana
1 review
0 helpful votes
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Most efficient service!
April 11, 2016

Customer service rep was most pleasant and helpful and good at answering all my questions. Thank you.

Date of experience: April 8, 2016
Kansas
1 review
0 helpful votes
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+++++
April 11, 2016

Quick Shipping and exactly what I ordered. What more could you want?

Date of experience: April 8, 2016
New York
1 review
0 helpful votes
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Only website that has what I need for water bottle accessories.

Date of experience: April 8, 2016
Florida
2 reviews
0 helpful votes
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Quick delivery and a great price
April 11, 2016

Prompt, efficient service. No problems and good product

Date of experience: April 8, 2016
Washington
1 review
0 helpful votes
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Easy
April 10, 2016

The web page was easy to navigate, purchase and check out. Just what I like!

Date of experience: April 7, 2016
Utah
1 review
0 helpful votes
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Best deal in town
April 10, 2016

The place that sold me the refrigerator was going to charge me over $100 for the part let alone to install it. I learned how to install it myself and I received 3 filters for what you would have charged me for one.

Date of experience: April 7, 2016
Georgia
1 review
1 helpful vote
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MelD
April 10, 2016

Overall - excellent! Received items ahead of time plus got exactly what I ordered.
Thank you.

Date of experience: April 7, 2016
Florida
1 review
0 helpful votes
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Water filteris
April 10, 2016

Received my water filters quickly. They have a very large variety of made in the USA filters to chose from.

Date of experience: April 7, 2016
New Mexico
1 review
0 helpful votes
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Terrible customer service, sent wrong part, will not allow me to return product since seal was taken off to install and they want to charge me a fee to restock the 2 filters that were not opened plus I have to pay return shipping.
I wish there was an option for zero stars.

Date of experience: April 7, 2016
Maryland
1 review
0 helpful votes
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Filter cartridges
April 10, 2016

Online order worked smoothly. Items packaged well and received in perfect condition.

Date of experience: April 7, 2016
New York
1 review
1 helpful vote
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Unhappy
April 10, 2016

Items received faulty. Still waiting on new parts.

Date of experience: April 7, 2016
Washington
1 review
0 helpful votes
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Very Happy with Freshwater Systems
April 10, 2016

Filters arrived quickly and packed well. Great price also!

Date of experience: April 7, 2016
New York
1 review
0 helpful votes
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Work for a community college and had no problem with tax exemption, unlike other companies we deal with.

Date of experience: April 7, 2016
Pennsylvania
1 review
0 helpful votes
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Fast and reasonable
April 10, 2016

We will certainly return to this site to fulfill further needs for our water coolers. Fast, easy and reasonable; does not get much better than this!

Date of experience: April 7, 2016
Florida
1 review
0 helpful votes
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Water Filters
April 10, 2016

Efficient, fast, delivered on. Time and in good condition
Would order again

Date of experience: April 7, 2016
California
1 review
0 helpful votes
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Poor
April 10, 2016

Good price but it didn't fit my fridge so I called and make long story short I didn't get money back for the one I used and I have to pay $16 to ship back the 5 unused one to them

Date of experience: April 7, 2016
California
1 review
0 helpful votes
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Problems finally resolved
April 10, 2016

Ordered a water filter system for my boats galley, the online information was confusing so i chatted with some one who validated that all the parts would work together. The wrench that was shipped did not fit the filter body so i couldn't use it.

It took one chat that went silent on me, several calls and one message left on the always to busy service line (never received a call back) and finally a conversation with someone from new sales.

The chat person and the live person from sales both insisted that i had the correct wrench, when i asked them to double check both admitted that i had been shipped the wrong wrench.

A new wrench was shipped at no charge, the situation was resolved, not happy that i needed to invest 60 minutes to resolve.

Date of experience: April 7, 2016

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina