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FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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The filters were as described and they shipped quick and with no damage.
Initial order got lost, but once I reached out to them
They made sure to make everything just right. The product
Was as advertised.
The product was exactly what we were looking for, at a reasonable price, and delivered quickly.
These filters work just as well as the GE and much less expensive
They had exactly what I needed at a great cost! Customer service is above and beyond. Will purchase all my needs for my Sanitron unit her from now on!
I've been back ordered twice on the same product now, so taking a month to receive. CS has been good in dealing with it, but still a long delay.
My experience with freshwater systems was overall excellent. I order from the confenince from my computer. And tracked it shipping the same way. I will contine to do so as the pumps only have a 2 year warrenty. I have water again...
I live in Canada and drove down to the U.S. to buy filters for my water cooler since they were much cheaper than here. I was able to order everything I required online, and even paid for expedited shipping to ensure they would arrive by the time I travelled down. The next day Freshwater systems sent me an email to advise me that 1 of the items I required were sold out, and that they would ship the order 1 week later, well after my return home. Thankfully, when I called them I got to speak to someone that knew her stuff and she was able to find me a filter that would work to replace it, and even though it was more expensive, they matched the price. It did not fit as well since it was smaller, but zip ties took care of that issue.
All in all I was quite happy and will definitely use them again next time.
Great Price and fast delivery! There's nothing else I can say except they'll have my repeat business.
The online store auto-corrects the customer's mailing address and will not allow the customer to override the auto-correct feature. I called customer service and the representative was not aware of the site's limitation and proceeded to tell me how wrong I was. No matter how many times I tried to explain that the function is not available to the customer I was cut off by the representative. So much for trying to help improve their online system from a customer's perspective. Maybe this rating will (?).
This is my second order with Freshwater Systems. Items ordered came
Swiftly and exactly as ordered. Will order from them again and again.
They had what I needed for a fair price and shipped it promptly.
Your Company has the best price on the internet and the service was great.
I will be ordering again thanks.
After searching local stores and not finding the proper filter, I went online and found the exact filters easily from your site. Ordered and delivered quickly! Thank you.
This product makes my hair feel much better after the shower.
Ordered 2 cartridge set. Received only one. Sent email. Then called one week ago. Still no second cartridge
I have been buying from them for years. Best price on the net and the fastest shipment around.
It is exactly what I needed with competitor price.
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members