FreshwaterSystemsReviews 3,922

The water regulator I received did not function as advertised. I do not believe this was due to a manufacturing defect, rather it is an inferior design. I called a service representative to return the part but was told it could not be returned since water had been run through it. I don't know how I could have verified the functionality of the part in my application without applying water. I am now left with a useless part that will collect dust on the shelf until it is ultimately thrown away. Thanks FreshwaterSystems.

They went out of their way to get my faucet to me earlier, and to help me figure out which faucet to buy. I returned a faucet that didn't fit (not their fault) and they credited me quickly. Their customer support is really great.

I purchased 2 Neo-Vas 40 Oz. SS bottles and a neo-tote, and the next day ordered 2 SS caps for the bottles as well. My products arrived quickly and when I tried to use the Neo-Tote the zipper immediately fell apart when I first tried to use it. The zipper is obviously terrible quality. I called the company to tell them and was prompted to leave a message and I explained it to them in my message. I never received a call back. I understand it was a very small purchase for their company but my father taught me at his paint store to treat every customer great 'because someone who purchases a couple dollars worth of goods today may purchase a very large order in the future'

I purchased a filter on 8/4/2015. Received it on 8/6/2015. Great! But it did not fit as I learned that they changed the size of the filters last August. So I called and spoke with someone at your company who asked if I had taken the wrapper off before I tried it. I told him NO and he told me to remove to wrapper to see if it would now fit. So I did. But it still did not fit. He said that I could request a return authorization. So I did. Then Timala contacted me via email to ask about why I was returning the filter. I let her know and then found out that I could not return because I removed the wrapper. But I was told by your employee to do so. After I explained that to her she said that would not be a problem I would just get the refund minus the 15% restock fee. Okay, I was good with that. But that was back on 8/7/2015! I still have not received my return authorization. I have emailed her several times and on the 17th she said I would have it within 24 - 48 hours. Well no such luck and now I get this survey. So no I am not a happy customer. I want to return this filter and get my money back!