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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Jassy saved my life!:-) This was my first order and unfortunately one of my items was canceled and replaced with pork, which I do NOT eat at all. I was unable to make the changes on the web on my own so Jassy patiently assisted me with finding the perfect replacements. She was kind, understanding, and knowledgeable. Thanks Jassy!
Ivy went out of her way to resolve our issue and make sure we were happy with our service. Thank you for taking the time and care.
Hi Crystal, I'm very happy to know Ivy did an amazing job assisting you today! Thank you for rating us and I'm excited to share your shout-out with the team!
I received an email about an order that was to be shipped which I did not order. Ivy was fantastic in helping me resolve the situation. She was very knowledgeable and pleasant to work with.
Thank you so much for this awesome review, Donna! I'm happy we were able to get your delivery concerns sorted out with the help of Ivy! She'll be surely recognized for this!
I was just in a chat with Jess and she quickly fixed my problem.
Thanks for sharing this wonderful review, Caroline! I'm delighted to hear that Jess was there to assist you with your concern and fix it! I'll be sure this gets to her and the rest of the team!
I contacted support because I found a bone in my meal. Ewe. Lol. Anyway, Kenny was very quick, understanding, and took care of my situation. Thank you so much.
Thank you for giving us a review, TK! While we're truly sad to hear about this experience, we're glad that Kenny was able to make things right. We'll be sure to share this feedback to the team.
Customer Service call and was helped by a young woman named Quinn, she was great and helped answer all my concerns...
Hello Charles, thanks so much for reviewing us! I'm glad to hear Quinn was a great help for you today. I'll be sure to share your awesome feedback with them!
I like Freshly, the food is good, convinient, low cost and low calorie. I also spoke with an associate today, Quinn. Quinn was helpful and effective. She was also very nice and professional! Thank you Quinn and have a great day!
Hello Cyndi, thanks for the stellar rating! It looks like Quinn left a good impression! I'm so happy that you've been properly assisted as what all of our customers deserve! I hope you continue to enjoy our meals and have a great day!
I had a question and it was quickly solved. Usually chats take forever but this was great!
Thank you for taking the time to review us, Ronnie! I'm happy to hear you're enjoying our customer service! It's always our pleasure to assist in any way we can!
Ivy was a great help to me! She explained everything that I asked for. Thank you
Thank you for taking the time to review us, Natalie! I am happy to hear Ivy was able to walk you through our service! I'd be happy to share your wonderful review with her!
Jess was so helpful! I realized I had a delivery coming Thursday and Sunday, and she allowed me to cancel my Sunday order and process my refund without any questions! So glad I contacted customer service, this makes me love freshly even more!
Hi Michela, thanks for sharing this with us. I'm glad to hear that you've been assisted efficiently by Jess! We're always glad to help and we love that you love us! I hope you continue to enjoy Freshly!
I contacted support as my ordered had not arrived on time. Ivy handled this situation like a pro. She was knowledgeable, polite and attentive. Often times on chats I feel like the support person disappears or is handling multiple customers at once, I did not feel this way at all with Ivy. I asked a follow up question about my order having a replacement and she explained the whole process to me. This was my first order so I was not sure what to expect. She explained how everything happened and reminded me of my deadline for next week. If I owned a business that needed support/customer service people I would hire Ivy immediately. She took me from upset to educated.
Wow! That's incredible, Kate! I'm happy that Ivy was able to turn around your day and turn a potentially upsetting situation into a positive one! This is just a small hiccup and I hope you continue to enjoy Freshly moving forward and we're so excited to keep cooking for you! Thank you for the rating!
Thank you so much for reviewing us, Tracy. I'm so glad to hear you're satisfied with our wonderful customer service. I'll be sure to share this along with our team!
Help is always quick and efficient, I always get a quick reply and matter is resolved without haggling. I appreciate that so much.
Thanks for the 5-star review, Demetria! We pride ourselves on having quick and efficient customer service and I'm really happy to hear you had a positive experience!
Freshly makes the on the go meal a tasty experience :)
That's great to hear, Rosita! I'm happy to hear that you're enjoying our meals! I'll be sure to share this with our chefs!
When I received my meals they had a very short expiration window. I got onto the chat and was able to get resolution very quickly. August did an amazing job of assessing my problem in resolving it in a timely manner after I was disconnected from Eunice what was also very helpful.
Hi Scott, thank you for leaving this wonderful review on August and Eunice. It's nice to hear that your situation got resolved quickly! I'll be sure to let them know of your shout-out!
Belle was an excellent communicator. She kindly asked if any help was needed and quickly assisted me in changing my meal plans. In short, Belle really understood my concerns and immediately helped me to resolve any issues. Belle is kind, patient, and understanding. I enjoyed working with Belle to adjust my weekly meal plan. More importantly, Belle is a great customer representative.
Hi Emelia, thanks for sharing your kind words and your experience with us. I'm really glad to hear Belle was able to help out, they've really been on a roll lately and I'll be sure to share your shout-out with them and the rest of the team!
High energy, friendly and knowledgeable. Very well spoken.
Awesome! Thank you for sharing your experience, Jarod! I hope you continue to enjoy Freshly!
I had to quickly cancel a few orders due to poor planning on my part and the Freshly teams have been so generous and quick to resolve my issues. I really appreciate the flexibility and kind support. The last person to help me was Coral and they were extremely helpful but all my other experiences have been the same too.
Thank you for sharing your Freshly experience, Guadalupe! I'm thrilled to hear Coral was a great help in resolving your issues! I hope we can continue to wow you with our customer service and our meals!
My service rep through the chat was so quick and helpful. I forgot to skip my delivery I would be on vacation and not have anyone to put the food in the refrigerator. Not only did I not get charged any extra fee for missing my skip deadline but he was able to refund me within minutes. I love all the meals I've gotten from freshly and I will be sticking with them due to their great customer service as well.
Wow, thank you so much for the wonderful words, Amber! It's really thrilling to hear that we're able to provide excellent service! Enjoy your vacation and have a blast! I hope you continue to enjoy our service and our meals!
I explained my issue, we discussed it and then he solved it. Easy as 123
Hi Irene, thank you for the perfect rating! I'm glad to know your issue was handled with ease!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tameika, we're thrilled to hear Jassy was able to help you out! I'll be sure to share your stellar feedback with Jassy and it would surely make her day. Always remember -- Freshly fam is here for you 24/7! Thank you for reviewing us.