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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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She gave me the info I needed when I needed it. I don't know about the meals yet as I haven't received my first weeks order at this time. Looking forward to giving another review once I do.
Easy and fast. Great customer service! Fresh, healthy options for all tastes
Jo, thank you for the kind words and I loved hearing that you're enjoying the meals and the customer service! I hope we can continue to WOW you. Thank you for sharing with us today!
I needed to leave specific delivery instructions for my apartment and it was a super easy and quick! Thanks for the help!
Hello Erin, we're so thrilled that you got the help that you deserved -- easy and hassle-free! We appreciate you so much for sharing this experience!
It seems like everything has been pretty easy for you with Mary F! We're so excited to share this with our team. We can't thank you enough for this stellar rating, Diego!
Amazing! Everything was handled via chat which made it very easy for me
Hi Kristin! We're so happy to hear this! Thank you so much for being a part of the Freshly Fam!
Awesome, indeed a job well done for Mary F! For sure, your kind words will make her day. Thanks for reviewing us, Brian!
August quickly assessed my problem and issued a refund for the missing delivery.
Hello Megan, thanks for the 5-star review! While we're sad to hear about the missing delivery, we're glad to hear August was able to quickly resolved the issue! We'll make sure to let the team know that he did an awesome job helping you!
Josh was great, cancelled and refunded my order with no problems!
We're grateful to hear that Josh satisfactorily addressed your request and everything flowed smoothly. Thank you for your review, Sherri!
We pride ourselves on providing a top-notch customer service experience! Thanks for reviewing us, Sarah!
Heat experiment with Kenny! He helped me with all my questions and was super nice!
Hi Fralan! I am so thrilled to hear that Kenny was able to help you out with your concerns! Thanks so much for dropping us 5-stars!
Im a travel nurse and new to Freshly. This will be my first order and I wanted to make sure I gave the right address of the hotel I'll be staying at. Mary F put my mind at ease and confirmed it for me. Also gave me a few reminders about ordering, when my credit card would be charged ect. She was very helpful. And I am very appreciative of her assistance this evening
Welcome to the Freshly fam, MayAnn! We're so pleased to know that Mary F was able to leave a good impression; we'd be sure to give her a shout-out for a job well done!
Agatha was so patient and helpful with my transaction. (I, because of her patience, learned things about my computer that I never knew.) Updating my credit card info was a nightmare, tried so many times. Agatha asked if I was typing it in manually, and I was not! Once I typed it in manually, an hours worth of frustration came to a wonderful finish. She is by far the best agent for a company I have ever had the pleasure to deal with. YEA! Agatha is the best. She never gave up on me, and she was not condescending, she was so calm and she is a credit to this company, and mankind. Lol
Hi Julia! I totally agree with you -- Agatha is truly a game-changer. I'm so pleased she was able to resolve your concern efficiently and quickly. Thank you for the 5-star rating!
Ron M. Was delightful to work with. She answered all my questions and updated my account.
Hello Beth! Indeed, Ron M is truly a gem. She always goes above and beyond in assisting our Freshly family members. Thank you for sharing your awesome feedback!
Very friendly and helped me out when i wasnt understanding what happened to my account
Hi Victoria! We're truly grateful for your feedback. We're happy to help you anytime. Thank you for the 5-star review!
Very professional best in the Business had every answer for my questions and help for my problems
Hi Dhruv, your feedback is what keeps us going, so thanks for showering us with your Freshly love - We're here for you 24/7!
Hello Pam, I'd like to thank you for being a part of Freshly! I'm thrilled to know everything has been resolved quickly and efficiently. We hope to cook for you again soon. Thanks for dropping by and sharing your experience!
I was a few hours late in updating my meals and Jassy was super accommodating and helpful. She helped me make the switch and find meals that were still available. I wasn't expecting that level of helpfulness and kindness from a live chat. The whole process was effortless and took less than 20 minutes. Would definitely recommend.
Hi Candy, I couldn't be prouder with the excellent customer service you've experienced with Jassy. Definitely worth the 5-star rating! Thank you!
Mary was very helpful in changing an erroneous meal in my upcoming order.
Hi Pam, I'm beyond delighted to know that Mary was there when you had the need! We love our Freshly family members and do our best to help them. Thank you!
Needed to cancel my order. Mary F was great and v quick!
Hi Marshall, thank you for taking the time to share your experience with us! I'm beyond delighted Mary F was great of assistance to you. Thanks again for the wonderful review!
Very pleasant experience with Quinn S. She was thoughtful, polite, courteous, and knowledgable. Answered my question and solved the problem I had with ordering very quickly.
Hello Dennis, thank you for sharing your wonderful customer service experience with Quinn! I'm happy to know that everything has been taken care of and you received the best customer service you deserved. Thank you for the 5-star rating.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, KL! I'm very happy to hear you were pleased with your customer service interaction! And, Welcome to Freshly! I hope you enjoy your meals and the service!