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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Thank you Josh for changing my complete order because I missed my time - I really appreciate the assistance!
Nikki was awesomely helpful updating my order & answering my questions. Happy Customer!
Jeremy, I'm glad you're a happy customer and thank you for sharing today's experience with us! I'm biased, but I think Nikki's a rock star, so I'm very pleased she was awesome in her interaction with you! Jeremy, thank you for being the best part of Freshly!
Casey, you said it all! Thank you for your kind review of Kenny, and I'll be sure to let him know!
Quick response from Freshly after giving the bot my information. Immediate resolution by helpful agent Joshua via chat.
James, as you know, we use both a bot and real, live human beings! While I love both communication options, I'm so happy we give our Freshly family members many options on how to reach us! Thank you for the shout-out on Joshua as well!
The food is great and has been a great help with meal prep with my busy schedule. Over my time using freshly they have been incredibly helpful in resolving any delivery issues or confusion when they have occurred. I have shared and recommended freshly to a handful of friends and family since beginning to use it.
Neil, what a wonderful, well-written review! You explained why you like your meals, noting we've filled a niche for your schedule and provided when needed, excellent customer service! Thank you for sharing your Freshly love today!
Jess is really helpful to bring me back to the service.
Awesome! It's so nice to hear that Jess offered a helpful and efficient customer service experience. That's the kind of service we strive for!
I chatted with Jess and was able to get my order cancelled and refunded quickly.
Hi Meghann! I'm so happy to hear that Jess was able to get you taken care of. I'm sure she'll be delighted to know that you were satisfied with her service.
Thank you so much for this 5-star review on Quinn! It's always appreciated getting this encouraging feedback from our customers. Thank you kindly!
Nikki was vary friendly and helpful. She help me with my problem and help me with my delivery date.
Woo-hoo! Shoutout to Nikki for providing you with a 10/10 customer service experience! I appreciate you sharing your experience with us today.
August helped resolve my issue with out hesitation and I was well pleased
Maria, I bet we both agree that great customer service is some level of being quick and kind! It sounds as though August understood this as well! Thank you so much for sharing your Freshly love today!
Quinn was polite and a true professional. Solved my issue quickly and completely to my satisfaction.
Brian, what better review could I even ask for -- thank you! I know Quinn goes out of her way to always please and assist! It looks as though she executed flawlessly in helping you! Thank you for being the best part of Freshly!
I was accidentally shipped extra meals, and wanted to make sure I hadn't received someone else's meals. Mel was great and very pleasant
Jean-Paul, I see you were the recipient of the Freshly lottery by receiving an extra meal or two! I hope you put the meals to good use! I'm very happy that Mel took such good care of you today!
August was very friendly & helpful! I appreciate the assistance. Thanks!
Michelle, thank you for the stellar review of August! I know your review will be truly appreciated, and I thank you for taking your time to recognize August!
I had some questions about freshly's ability to flex with my ever changing lifestyle being in the military and how I could go about canceling and restarting my subscription as needed and Jess was very helpful and understanding of my circumstances and even went above and beyond to get me all the information I needed to feel confident in my decision to make this purchase.
Joey, I'm so thrilled to hear you had such a positive interaction with Jess! I'm very happy all your questions got answered on our service and how the program works -- we make it very easy for our customers to start-stop-start again their service. Thank you for taking your time to share your A+ review with us!
A friend told me about Freshly. I signed up and we started receiving meals. My husband, brother, and I have been enjoying the meals ever since. It helps me to feel like there's always something good to eat in the home… And I don't have to cook it!
Kim, you had such a fun review it brought a smile to my face! Thank you for sharing your love of Freshly with us, and I hope your entire immediate family continues to enjoy the service and their meals! Thank you!
I needed to cancel an order after it had already been processed because I'll be away from home and they took care of it right away!
Melissa, I'm very pumped that we were able to help you with the issue at hand so the delivery would not occur! A winning day for both of us! Thank you for sharing some Freshly love!
Nikki was very helpful, quickly understood the issue and went above and beyond to rectify the situation. I appreciate the quick response and ability to resolve. However, I hope that issues like I had - charging me the wrong amount, won't happen in the future so I don't have to take time out of my day to talk to an agent.
Joanne, thank you for the kind words on the assistance you received from Nikki! I'll be sure to pass your appreciation on to her! I was saddened by the reason you had to reach out to us, and if we can be of any further assistance, please feel free to reach out to us at [email protected]. Thank you.
The young lady that helped me was very kind and professional. She answered all of my questions.
Melissa, whoever helped you today, I'm so happy they made that impression on you! We're here for you 24/7 -- and our goal is to provide 100% assistance! We love our Freshly family members, and I hope you continue to enjoy the service and your meals! Thank you!
I needed to modify my weekly meals and did not realize there was a cut-off time to make changes. I really needed to make the changes and sought help. The automated system quickly connected me to live rep who understood my issue and helped resolve my inquiry. I will know for sure their help worked upon receipt of my next weekly delivery
LaShawn, I loved reading your review! It sounds as though everything worked perfectly today! Thank you for sharing your experience with us!
On line chat was very convenient and easy. I am a new customer and my agent, August, was very friendly and was able to get my order changed after I missed my deadline.
Stephanie, I'm so happy to hear that August got you assisted so you could have delivered the meals you were hoping to have! I'm thrilled the customer service online chat was easy for you! Just as importantly -- welcome to Freshly! I'm so happy to say HI to you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brenda, I rarely speak for one of our customer service representatives, but I can tell you that Josh thanks you and was very happy to be of assistance! Just remember -- we're here for you 24/7!