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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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CS rep took care of my problem. Answered my question & offered further assistance if needed
I chatted online with Mary F who was wonderful. She was pleasant, helpful and immediately understood the issue. It was a joy to deal with Freshly Customer service
Thank you for leaving this wonderful review, Linda! I'm very thrilled to hear that Mary F was able to assist you with your issue! I'll also be sure to give Mary F a big shout-out for the job well done!
I texted with Josh who was very knowledgeable and very helpful. He quickly took care of my problem. I wish I could request him personally if I ever have a problem again.
Thank you so much for sharing your pleasant experience Johnny! Looks like Josh did an excellent job in assisting you with your concern and I'd be more than happy to share your positive words with him.
I contacted customer service through the chat feature and they took care of it for me right away.
Mary F was super helpful and efficient! Thanks!
Yay, Annette! I'm so happy to hear that Mary came through with customer service that was satisfactory for you! Thank you for sharing some Freshly love with Mary!
Hi Koyel, and thank you for the stellar review! It sounds like you and Mary had a very successful customer service interaction! Thank you!
Josh was outstanding and very polite dealing with my issues! Solved everything quickly and accurately. THANK YOU, JOSH!
Hello Judi. Indeed, Josh is truly a gem! Definitely worth a 5-star rating. We'll be sure to share your thoughts with Josh together with the rest of the team. Thank you for the stellar feedback!
Took care of my requests right away without offering options or dragging things on. Very helpful
Hello Amanda, we're always here to help you and our Freshly family members 24/7! Thank you for reviewing us.
Josh was able to skip one week's meals for me and it was quick and easy and I like that.
Hello Lacy, I'm so thrilled to know that Josh was able to help you out quickly and efficiently! Thank you for the 5-star rating.
John, I absolutely understand! WELCOME to Freshly! You can reach out to us 24/7 -- we're here to assist you! I hope you continue to enjoy the service and your meals!
I needed to cancel an order and Belle was very helpful! A refund was issued before we ended the chat! Wonderful customer service, thank you!
Maria, you are most welcome! I always want the customer service to be friendly, professional, caring -- and quick. I'm glad you had a super easy chat with us!
Nikki was great! Very knowledgeable super attentive and knew what she was doing
Hi Janea, thank you for this awesome feedback and we also appreciate your time writing one! I'll make sure that Nikki will be recognized for this win!
The virtual assistant got me with Ivy very quickly and she was extremely punctual and helpful.
Awesome! I appreciate your time in reviewing us and also Ivy's assistance, Marilyn! I'll be sure to let her know of your kind words.
My deliveries were lost and ruined by the recent rain storms on the east coast, and my issues were fixed by Jess without a problem.
Thank you for taking the time to review us, Marisa! I'm very sorry to hear about what happened to your delivery but I'm happy to hear Jess was able to assist you without hassle! I'd be happy to share your wonderful review with her and the rest of the team!
Had a meal the was damaged and opened during shipping. Belle U was very friendly and helped right away just asking for a simple picture of the meal packaging. A partial refund was sent immediately.
Jeston, oh no, I'm so sad to hear this! No one wants a meal that has suffered damage in transit, and I'm very happy that Belle got you assisted. I truly appreciate your outstanding patience - a true sign of Freshly love! Thank you!
Nikki was AMAZING! Very professional and was mindful of my time. She helped me resolve my problem in under 5 minutes, and went above and beyond.
Jacquelyn, I'm not sure I could expect a nicer review. Nikki IS amazing and she's so polite as well. I'm thrilled that everything worked smoothly today! Thank you for taking your time to review Nikki!
Literally took under five minutes to make some changes with my payment for an order. Thanks again!
Speedy service is what I like to hear! Christi, thank you for sharing your fun review, and I'm glad we got you in and out with your issue today!
I had a couple issues with my account and was expecting to have to cancel. Ivy was so nice, figured out my problem and fixed it. We have been very happy with Freshly and will continue to enjoy our box every week.
Tonya, we appreciate you as well! I'm very very happy that Ivy helped you in a timely manner with your issues today! Easy-peasy, and we'll continue to enjoy cooking meals for you! Thank you, thank you!
Very satisfied with the service I received. Jess provided clear and concise answers to my questions
Barb, sounds like the interaction between you and Jess was akin to winner-winner-Freshly-dinner! I'm very pleased that Jess helped you to your satisfaction, and in a very friendly manner! Thank you for sharing your experience with us!
Nikki was very helpful, professional, and resolved my issues/questions.
K. S., thank you for your 5-star review of Nikki! I'm very happy to hear that Nikki did her usual awesome customer service and which made you happy! Thank you for sharing your Freshly love!
Had a misunderstanding with the price charged based on a credit and it was resolved and explained
Ben, it sounds as though you are satisfied with your experience today! None of us like surprises (unless they're really good), so I'm happy we helped you with your question! If I can ever be of further assistance, please feel free to reach out to me at [email protected]. Thank you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Pam, thanks so much for the 5-star review! I'll be sure to share this with the Customer Service team! We appreciate you!