On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
Food is absolutely delicious... as if you were dining in restaurant. But so much better b/c it's ready in 2 min straight from your microwave. Love that nothing is frozen and appreciate the new packaging that includes all the nutritional + calorie info. I would order waaaay more often if they had a wider range of Vegetarian/Pescetarian entrees.
Freshly would not pause my order even when I told them I was away on business. I will never order from them again and will not recommend them. Now I will have $60 worth of meals spoiling in my doorstep while I'm gone. I will tell everyone I know to stay away.
I'm so sorry about that, Amerigo! We don't mean to be difficult by sticking to our deadlines, we simply need to maintain the most efficient production process that we can, since we prepare and ship tens of thousands of meals each week.
I'm going to send you a private message now, and see if there is anything I can do to help!
Freshly has made my life so much easier! Less time shopping, cooking, and cleaning, more time to spend with my family!
Easy to use, convenient and delicious. If you need quick healthy dinner and can afford it, Freshly is the way to go. Plenty of variety, always changing, and the nutrition labels are great if watching your intake.
Thank you for the positive feedback, Keiani! I'm very happy to hear you have been satisfied with the service!
Really delicious food that some meals I have enjoyed over and over again... amazingly consistent every time! Well done Freshly!
Thank you, Hein!
The taste is awesome, such healthy meals and I do nothing but heat them up. I also love the variety of foods to choose from.
Thank you, Linda! I'm happy to hear we have added a dose of convenience to your life.:-)
My boyfriend and I are busy and we tried blue apron before and loved it but it takes some food prep time so we wanted to try freshly. The food is pretty bad. I guess it is edible, but at the prices they charge it's not okay. I think i would have rather bought frozen microwave dinners. THey are cheaper and taste better. Then we cancelled the plan 5 days before the next delivery and we were told that it was too late. I called and told the customer service rep that we really just didn't like the food and that we hadn't even finished the first shipment. They said they would return 15 dollars which i guess is better than nothing. Im pretty disappointed and i really really did not want that second shipment. I might just throw it out. I don't even think shelters will take it. What a waste. It is a terrible waste of food. The fact that we cancelled our account even before the food was shipped and they still shipped it is just wasteful.
Thank you for your feedback, Lisa- I'm very sorry to hear that you didn't care for the meals.
So sorry for any confusion regarding how our service works. All of our plans are set up as weekly recurring orders, per the ordering process, checkout, Terms, and initial confirmation email. But customers can skip weeks as needed or even pause/cancel.
We simply require that these actions are taken by the weekly deadline which is outlined in the welcome email, weekly reminder emails, and on Meal Planner pages.
We don't mean to be difficult by sticking to our deadlines, we simply need to maintain the most efficient production process that we can, since we prepare and ship tens of thousands of meals each week.
However, I'm very happy to hear that our reps were able to resolve this for you in providing a partial refund of 25% on your order! I would certainly suggest sharing the meals with a local shelter, or perhaps some friends or neighbors who could enjoy the meals, if you do not wish to eat them.
Highly satisfied with the food and options, I like the ease of heating and the generous portions. I look forward to maybe expanded meals in the future to include desserts, sides, etc,
Thank you for the feedback, Ginger! We are always looking to expand our menu to fit our customers needs- hopefully we will be able to add some more sides and desserts you will love in the future!
I have subscribed two different times, once for taking a long RV trip and now because I am remodeling my home and have cramped access to my kitchen. The meals for my RV trip, I froze and reheated when I was somewhere to enjoy the view and good meal. Freshly meals tasted just as good after frozen as they do fresh.
Remodeling is so stressful! Having delicious healthy meals ready to heat and eat takes away a big chunk of that stress. Having Freshly delivered to my door is so easy and heating up my meals so quick. It's a life saver!
Thank you for the wonderful review, Lydia! I'm so happy to hear we were able to take away some of your stress while remodeling your home!
I love the convenience of having the meals delivered to my front door. Never frozen and very fresh. The only complaint I have is, I feel very limited to the meals I can order because of the sides. There are several meals I would like to try, but I do not like the side dishes. Therefore, I skip weeks because we basically order the same thing over and over and that gets old.
Thank you for the positive feedback, Michele! I'm very happy to hear you have been enjoying the meals. I'd like to assure you we're listening to customer feedback, and definitely have plans to expand the menu as we continue to grow. We so appreciate your patience and support as we work to that point!
I decided to give Freshly a try when both my kids moved out of the house. I didn't want to have to cook... just wanted meals ready to eat. I LOVE this service. The food is great and easy to heat up. The delivery is on time and the food remains cold if I am not home when it arrives. The website is easy to use and update your choices. Lots of selections. I tell everyone about this service and how much we are enjoying it.
Thank you for your positive feedback, Liz! I'm very happy to hear you are enjoying the meals and spreading the Freshly love.:-)
Every aspect has met or exceeded expectations. You owe it to yourself to try them. Food quality is excellent as is the order and delivery process.
Thank you very much for your review, Joe! I'm thrilled to hear you have been enjoying your meals!
I love this service so much! My husband and I are used to eating out every night and we knew we needed to change that as our weight was starting to get out of hand. We started to look in to the home delivery food services that send you your ingredients, but since I am not big on cooking, I kept searching and found Freshly! I love everything about this company! From the neat packaging that your order comes in, to the food, to the pricing, to the convenience. This service gives you extra time in the evening to do what you want if you don't like spending your time cooking like me! Knowing that you are eating something that's healthy is the cherry on top. Also, if you don't eat your meal by the date listed on the packaging, you can freeze it so that it doesn't go to waste. My husband is usually picky with food and he has enjoyed everything we have ordered so far. Any time we have tried to clean up our eating habits in the past, our meals were very boring and bland which turned in to us going back to the unhealthy foods. Freshly keeps it interesting with all of their meals and it really has made us excited about eating healthy. Thank you Freshly!
****For those who are giving this company a bad review based on your inability to follow directions, that is all on you. The directions are all over the Freshly website as well as an email they send you after you purchase your meals. You have a certain day that you must either choose your meals by or pause your subscription, or it is assumed you want the same meals as your previous week. Do not give a bad review based on your own ignorance.****
Thank you for the beautifully worded review, Hayley! I'm so happy to hear you and your husband are enjoying Freshly so far. We truly try to make our service as convenient as possible, and we love when our customers thrive off of Freshly and make it work for them.:-)
Waited 3 weeks because they were sold out only to find out my order would not be delivered v when i called in to check the status. They said it would not be safe to consume if delivered, wtf! They expressed no real empathy and basically told me to try again. As a first time customer that is unacceptable.
I'm glad we were able to resolve this for you, and that you were willing to give Freshly another chance!:-)
I've had like 3-4 weeks of deliveries now.
My primarily purpose for freshly is I don't like cooking, and I would like to eat healthier. Thus far I've been thrilled with the selection and quality/portions.
I'm taking off a star, because it does feel just a hair too expensive.
Thank you for your honest feedback, Davin! I'm very happy to hear you have been thrilled with Freshly so far. I hope you will stick with us as we make our service, and meals, even more enjoyable!
We've only been members for a few months and love the convenience of this service. Between my husband working full time, me working part time, and having a baby, this is the way to go for fresh meals at home. The majority of the meals have been excellent. The only thing we dislike is how difficult the plastic is to pull off, though there is a label warning to cut it off instead, which is fine. Once they sent the wrong meal by accident, and when we called about it, were credited $5 for it. We really appreciated that. We have upped our subscription to 12 meals a week and I don't think we'll regret it.
Comes fresh, never frozen with great choices to my home each week. I pick from a menu each week. You can change it up as you like. New options are being introduced regularly! Thank You for saving me time after work!
Thank you for your kind words, Mike! I'm very happy to hear you have been enjoying everything!
I would like to see #1 or #2 plastic food trays. Recycling for other types of plastics is not accepted in my area. It would also to be handy if the meals came with a label if they are freezable. I cannot eat all my meals before the "use by" date, and while I realize they aren't designed as such, freezing is sometimes necessary.
That is great feedback, Michelle! I will certainly pass your information about the plastic trays along to our Product Team for review.
You can certainly freeze any of our meals! While they are intended to be refrigerated, we understand our customers cannot always enjoy all of their meals prior to the use-by date. Freezing keeps them good for a rainy day, and you will just need to add a minute or two to the heating time!
All the food has been great so far. What is nice it that the portions are perfect size and so easy to prepare.
Thank you for your review, Paul! I'm very happy to hear you are enjoying Freshly!
It has been great! Wonderful, fresh, flavorful food that my whole family loves! We love having the food delivered each week, ready to eat!
Thank you for your review, Kate! I'm very happy to hear that you and your family are loving Freshly!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback, Sarah! I'm very happy to hear you have been enjoying the meals! We're working on expanding our menu, and as we continue to grow we would love to open up the menu to have options for a wider range of dietary needs/preferences.:-)