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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Kimberly G.
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I used Freshly over a year ago and liked it. I pause my deliveries until now. I got my first delivery on time today. I ate the baked penne marinara. Delicious! I am restraining myself from eating another meal. They are good! But I need to lose weight. The best thing is their meals are gluten free! I have Celiac disease so I have to avoid gluten. These meals will help me avoid fast food on my way home from a long day at work when I don't feel like cooking for me and my daughter. These meals are so good and healthy. I dont know why people complain about the taste. At first I thought $8.90 a meal was high for 12 meals a week. It really isn't. Yesterday when I got fast food it was $17 just for two of us! Also, the food wasn't good and they got our order wrong. So glad to be eating Freshly again. Thank you!

Date of experience: March 16, 2017
Megan M. — Freshly Rep
over a year old

Welcome back to the Freshly family, Kimberly! I'm thrilled to hear that right off the bat we have been able to make dinner time a little less stressful. I hope you continue to enjoy all of your meals!:-)

Texas
1 review
0 helpful votes
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Restaurant delivered
March 16, 2017

The food is fresh, tasty and balanced. There is a great selection, with breakfast choices included. I wish there was a way to return or recycle the packaging.

Date of experience: March 16, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, John! We do our best to reduce our environmental impact as much as possible. And we're always looking for new ideas/products to help even more as we continue to grow!

Texas
1 review
2 helpful votes
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Love It!
March 16, 2017

I have a very hectic work schedule and didn't always eat healthy. Freshly has given me the opportunity to eat healthier and stay within my grocery budget. No wasted food, no buying more than I need just to make a dish one time. The food is really good and the portions are perfect. The ordering process is very easy and I can skip weeks if needed with no problem.

Date of experience: March 16, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Cheryl! I'm so happy to hear you have been enjoying the meals, and the service has been a time and money saver for you!:-)

Arkansas
1 review
0 helpful votes
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The BEST timesaver of my life!
March 16, 2017

I have been using Freshly for over a month now and I don't know how I lived without it! My husband and I stay very busy during the week and were spending a terrible amount of money on unhealthy fast food and frozen meals. Freshly saves us money and allows us to keep an extremely healthy diet. I love their whole foods philosophy. I recommend plating the meals (as they suggest on the package). It will help anyone with doubts to get past the packaging and realize that this is not your average prepared meal. The portion sizes are just enough to get us full, so we don't have wasted food (or overeat). The food tastes great! I still don't know how they make the chicken breast so juicy! They introduce a new meal every week, so we always get to try something new! I have already recommended this to my friends and will continue to sing Freshly's praises to everyone I know. I plan on being a very LONG TERM customer. Thank you Freshly!

Date of experience: March 16, 2017
Megan M. — Freshly Rep
over a year old

Thank you very much for the positive feedback, Anita! I'm very happy to hear you have been enjoying the meals and service!

Illinois
1 review
1 helpful vote
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Freshly makes meal planning easy
March 16, 2017

I like Freshly because it makes my life easier. When I get home from work, I don't have to think about what I'm going to make for dinner - just determine which meal I'm going to heat up. It helps me keep track of calories and I'm losing weight! My only concern is the amount of sodium. Any chance you can lower that?

Date of experience: March 15, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Monica! I'm very happy to hear you have been enjoying the meals, and we have made it easy for you to keep track of your health goals! We do add a bit of sea salt to the meals, but otherwise, the sodium is from what is naturally occurring in the ingredients. It's largely from seasonings and marinades that we use.

We just lowered the overall sodium content (with a goal of 600mg per meal, on average), and plan to start introducing some specifically low-sodium meals in the future!

California
1 review
0 helpful votes
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Food hasn't arrived in over 24 hours
I had to make alternate arrangements for food
And spend extra money that I was trying to save in the first placr

Freshly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2017
Megan M. — Freshly Rep
over a year old

I'm very sorry to hear about this delivery delay, Shaun! However, I'm happy to see that your meals did arrive within the appropriate delivery time-period, and that our Delivery Specialist and I were able to resolve this and compensate you for the trouble.:-)

California
1 review
0 helpful votes
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Not disappointed!
March 15, 2017

I really have enjoyed the meals so far, but keep new offerings coming! I sometimes have been frustrated by the limitations

Date of experience: March 15, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Jeff! I'm very happy to hear you have been enjoying the meals. We're listening to customer feedback, and definitely have plans to expand the menu as we continue to grow!

New Jersey
2 reviews
0 helpful votes
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Meal Service Feedback
March 15, 2017

It's been fantastic! Last week I had friends share meals with me. My friends husband found the pork chop meal to be very good. His wife (my friend) told me he usually comments that something is "ok" -the highest compliment to her cooking. She was a little miffed he found the meal I provided him rated "this is very good". She, on the other hand "loved" the chicken vegetable bowl...

It would be great if you allowed your customers to send "gift" meals to friends and family so they can experience your meals without the pressure of a subscription. I don't mind paying for their meals if I can surprise them or help them out etc. I find having multiple subscription services a deterrent. There has to be a better way. Your meals are delicious, generous in portion size ( I need a lot of protein and your meat portions are just right for me) and nutritious/organic with a variety of choices. What's not to love?

Date of experience: March 15, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the wonderful review, Linda! I'm so happy to hear you have been able to enjoy the meals, and also share that joy with your friends. We're certainly working on a way to gift meals to friends and family members, but in the meantime, you could certainly utilize our Friend Referral program. They can sign up to receive the first week at a discounted price, and simply pause if they are not interested in continuing. You will also earn a $20 promo code for every friend who joins!:-)

New Mexico
1 review
0 helpful votes
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Time Saver
March 15, 2017

We enjoy the time saving that Freshly meals give us. We enjoy trying new things on the menu each week and so far, all of the meals have been pretty tasty!

Date of experience: March 15, 2017
Megan M. — Freshly Rep
over a year old

I'm happy to hear that you are enjoying the meals, Rick! We love to save our customers time.:-)

Minnesota
1 review
0 helpful votes
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I love Freshly!
March 15, 2017

So far I love the meals! I'm 60 years old, I'm tired of shopping, cooking, and cleaning up all the pots and pans and dishes! This is so easy! I'm full, so I'm not looking for snacks. I bet I lose weight!

Date of experience: March 14, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Patricia! I'm thrilled to hear you are enjoying the meals!

California
1 review
0 helpful votes
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Tasty and convenient
March 14, 2017

Good, tasty meals ready to eat in minutes. Wide selection of dinners. Weekly delivery to your door.

Date of experience: March 14, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Frank!

Georgia
1 review
1 helpful vote
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Not worth the money
March 13, 2017

I am eating the third of six meals. I would rather eat a store bought frozen meal, it would have more flavor. The meat portions are large, but the sauces are skimpy to practically non-existent. The peach balsamic pork had no peach flavor and no sauce, the broccolini was tough stems and inedible; the wahoo fish with chutney did have pieces of fruit but no liquid and it's the first time I've ever needed a knife for fish (very dry fish), the coconut rice was veyr wet and unappetizing; Now I'm eating BBQ pork with sweet potato hash and there was a little sauce on the pork and the hash is an odd flavored mush.

Date of experience: March 13, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your feedback - I'm very sorry to hear that you didn't care for the meals. We're listening to customer feedback, though, and we will be working on our menu as we continue to grow.

Georgia
1 review
0 helpful votes
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Great food
March 12, 2017

I have enjoyed the food and delivery service. I do like that you can go in and change upcoming orders and not just the next one. More options for breakfast would be good.

Date of experience: March 12, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Amanda. I hope we add some more breakfast options soon that you will love!

South Carolina
1 review
0 helpful votes
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Freshly Review
March 12, 2017

Quick and easy convenience, food is delicious! Only con is menu needs to rotate more or have more options more often.

Date of experience: March 12, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Chris! We're listening to customer feedback, and definitely have plans to expand the menu as we continue to grow. We so appreciate your patience and support as we work to that point!

Illinois
1 review
0 helpful votes
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Great Food, Okay Delivery
March 11, 2017

Love the food - it's really delicious and convenient. Could use a bit more variety. Have been using it for several weeks now and getting a bit bored with the selection. That said, it's really tasty, fresh and great quality. I've used several delivery services and this is definitely the best tasting food. The packaging does feel a bit excessive, I always feel badly throwing that much material away each week. That said, it does keep my food cold and fresh! Using the 3rd party delivery service (like FedEx) takes a bit of control out of the delivery. For example, my delivery today was either left outside and stolen or mis-delivered despite me being home the whole day. If there was a local same day delivery or pick up option (to cut back on packaging) and/or required signature for delivery (to avoid lost packages), that would be awesome! Assuming the delivery stuff does not continue to be an issue, I'll definitely continue using the service.
-----------------------

3/13 - Wanted to update my original review to note that I contacted Freshly about my missing package and they responded to my message same day and offered a refund. They also offered to provide extra notes to FedEx on a better way to deliver to my location. I am very satisfied with their quick response and resolution. Great customer service!

Date of experience: March 11, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the wonderful feedback, Cam! I'm so sorry to hear about your recent delivery issue! We take these concerns very seriously. I'm going to send you a quick private message, to make sure this has been taken care of for you!

California
1 review
0 helpful votes
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Freshly is tops! Beginning with a wide variety of menu options, the whole experience is pleasant from ordering through the end - which is enjoying a satisfying, healthy well prepared meal. Did I mention yummy?

Date of experience: March 11, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Judith. I'm very happy to hear you have enjoyed the meals!

Illinois
1 review
0 helpful votes
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Don't print Freshly on the box!
March 11, 2017

My son's Freshly box was stolen yesterday. It was left outside at his apartment and was stolen. I don't think it is a good idea to print Freshly on the box. A buffet waiting to be taken.

Date of experience: March 11, 2017
Megan M. — Freshly Rep
over a year old

I'm so sorry to hear this, Susan! We take delivery issues very seriously, and I appreciate your feedback. I have sent you a private message, so I can resolve this right away for you!

Texas
1 review
0 helpful votes
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LOVED the idea and the convenience, but the flavor was lacking for this price point in my mind. Most meals I could get a better taste from a frozen selection at grocery store at less than half the prioce.

Date of experience: March 11, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your feedback - I'm very sorry to hear that you didn't care for the meals. We're listening to customer feedback, though, and will be working on our menu as we continue to grow.

Texas
1 review
0 helpful votes
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Interesting
March 12, 2017

Have enjoyed it but find customer service to be lacking. Also think this would be a great deal easier if there were an app to change weekly meals.

Date of experience: March 10, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your feedback, Rachel. We are certainly working on our app, and plan to release it within the next few months!

I'm going to send you a quick message now, and see if there is anything I can do to help in regards to your experience with customer service!

Utah
1 review
0 helpful votes
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Delicious and oh yeah, EASY!
March 12, 2017

I have tried other home delivery meals in the past. Freshly has the best food and hey... 5 minutes or so and it's time to eat! No prep, no pots and pans, no heating up the kitchen in the summer months.

Date of experience: March 10, 2017
Megan M. — Freshly Rep
over a year old

Thank you for the positive feedback, Karla!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States