On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
I received my first order a few weeks ago and the quality was ok however the price is too high for microwave meals. There was barely any flavor to the food and I'm not a person that typically uses salt. Now fast forward a few weeks, I see the charge show up on my bank account however I never received a reminder email notification to change my meals to try something different. Why would I want the exact same thing, and who would want the same meals every week? I cancelled my membership at 9 PM pacific time and the order for the next week had been placed at 5 pm. I emailed customer service and got a long winded explanation as to why they can't cancel, I asked them to reconsider because the time frame was very short from when the order was placed to when I cancelled. I again received a long winded explanation as to why they can't cancel, which I completely understand but at no time was any compensation offered to make this better. I'm not even going to be in town to receive the meals so they are going to go to waste and customer service did not try one bit to help this situation.
Freshly is great. It's fast and it's fresh and there are a lot of options. The website is easy to navigate. There's new items to choose from often. I have a lot of confidence in the quality of food I'm receiving every week.
Thank you for your positive feedback, Stephanie! I'm happy to hear you have been enjoying the meals and the service.
The food is amazingly well prepared and fresh. All the chicken dishes are so juicy and moist. The only negative is that sometimes FedEx doesn't do there part, and I have to go to my apartment office the next day to pick up. However despite this food is still well insulted and cold so it's not a huge isue.
Thank you for your positive feedback, Allison! If you have any concerns with FedEx you can always reach out to us. We would be happy to follow up with them and assist in any way we can!
I really enjoy the foods that have been shipped not all of them but at least they do allow you to review every meal that you have eaten and to let them know what was your likes and/or dislikes so improvements can be made. I really appreciate those options.
Thank you for your feedback, Lydia. I'm happy to hear you are enjoying the meals! We take customer feedback very seriously, and we use it to better and expand our menu as we continue to grow!
I absolutely love Freshly... I researched multiple food delivery subscription services and decided on Freshly. Best decision! The food is absolutely delicious, perfect serving size and keeps me on track. I love that they email you a reminder so you can make changes to your menu selections, delivery date, skip the week if needed, etc... They also offer amazing customer service! I emailed them with a question and they called within the time frame the automated response said they would and got my mistake straightened out. I have referred at least 3 customers to them and continue to tell others about it. I highly recommend Freshly!
Thank you for your positive feedback, Krishna! I'm happy to hear our customer service team was able to assist you!
While the food is quite good, I find it to be lacking tastes I like, such as garlic, more onion, cumin, etc. I really like not having to cook, especially while I am recouping from surgery; however, I would like it a bit spicier.
Thank you for your feedback, Carol! I can assure you that we are working to expand our menu as we continue to grow. In the future we would love to offer our customers the ability to customize their meals (such as with spice!)
I believe I've received five shipments this far. I'm satisfied with the taste, quality and portions. Nice and efficient customer service.
Thank you for your positive feedback, Julie!
I love to cook, but it's not as fun cooking just for one. Freshly is both convenient and offers good nutrition for one. I must watch my carbs, so I appreciate the low carb high protein food selection. Price is pretty affordable for a couple of weeks worth of food per month. The other 2 weeks I cook or go out. Overall I enjoy my Freshly subscription very much. Thanks Freshly Team.
Thank you for your positive feedback, Linds. I'm happy to hear you have been enjoying the service!
My husband and I really enjoy Freshly. They are good wholesome meals with lots of protein in them to keep us energized. We have also been very happy with the selection of entrees and the taste of the food is excellent.
Thank you for the positive review, Ashley. I'm happy to hear that you and your husband have been enjoying the meals!
The food has been great but it is a royal pain to get the plastic wrap off the container once the food has been microwaved. It would be much appreciated if you could figure out a way to peel off the plastic wrap easier once food is done.
Thank you for your feedback, Garrett! I'm glad you have been enjoying the meals. I can assure you that we are working to create a plastic seal that is easy to remove, but can also withstand our transit time. I appreciate your patience as we work towards this!
Freshly's food is excellent. It's a
Wonderful service for healthy meals at a reasonable price. Also their customer service is very good and the web site is very user friendly.
Thank you for your positive feedback, Victoria! I'm very happy to hear that you have enjoyed the meals and service!
I really do enjoy most of the meals. Penna Bolognese, Sicilian style chicken parm, Chicken taste amazing. Are two of my favorites. I think most of the sides on all dishes taste great! But some of the proteins taste dry and hard. Especially the Southern chicken bowl. I usually eat these meals for dinner. One suggestion I would have is... what if you offered just the sides? I noticed cooking sides takes significantly longer than preparing the protein. That would be a program I would purchase. Feel free to contact me if have any more questions.
Thank you for your feedback, Ryan! That is a wonderful idea, and I will certainly pass the message along to our Product Development Team. We are always looking for new ways to better and expand our menu!
I'm sorry to hear that you have experienced dry proteins in your meals-- I'm going to send you a private message now in regards to the Southwest Chicken Bowl!
I have enjoyed the meals that I have chosen so far. At first, I thought that this might be too expensive of an option but by cutting down how much I go out for less nutritious meals, I find that it is worth it. I like having no dishes left to deal with and being able to recycle the packages. The customer support was great when there was an error on my order and they were very accommodating in correcting it.
Thank you for your positive feedback, Heather! I'm happy to hear our support team was able to assist you when there was an error. We want all of our customers to have a convenient and worry-free experience!
Wish I didn't have to place/cancel order so far ahead of delivery. But the food is fresh, healthy & tasty.
Thank you for your positive feedback, Tobin! I apologize that the deadlines are in advance-- we simply need to maintain the most efficient production process that we can, since we prepare and ship tens of thousands of meals each week. We found a deadline of 5-6 days ahead of delivery (depending upon delivery zone,) allows us enough time to ensure each order is prepared with care and accuracy!
Everything always tastes amazing. It's here on time and quick to prepare. Love wverything about the meals.
Thank you for the wonderful review, Katina!
I used to subscribe to another food delivery service that had great food but it usually took an hour to prepare and resulted in two servings. I didn't mind eating the same meal twice but I didn't want to cook and cleanup. Freshly eliminates the cooking and cleanup and I don't have to eat the same meal twice. Also, I feel the food is healthy, I don't feel hungry and I think I'm losing some weight in the process. I particularly like the choices as it is easy to find 6 selections out of the available choices.
Thank you for the feedback, Debbie! I'm thrilled to hear about your positive experience with Freshly!
The plastic film on the meals was applied with nuclear fusion. It's impossible to remove and often results in your fingers winding up in your food to get it open. The meatballs are garlic bombs.
Don't get me wrong - everything else is good! I like the service and the food. These 2 issues are annoying though.
Thank you for the feedback, Kevin! We're certainly working towards creating a film that is strong enough to withstand the shipping process, while still being able to be peeled off easily. I appreciate your patience as we work towards that!
I'm going to send you a private message now to resolve the issue with our Meatballs!:-)
A quality meal that tastes home cooked, nutritionally great, ready in minutes, and at a reasonable price. Oh, and no carts or checkout lines. Yup - all of that at Freshly. Plus the bonus of changing the menu with a few clicks. Now we have time for a game and an extra story at bedtime. So thrilled.
Thank you for the wonderful review, Tim! I'm very happy to hear we have helped you and your family spend more quality time together.:-)
I used a promo code because I wanted to try out the service during my midterms week. I enjoyed the food mostly, except for the steak, and thought that was the end of it. Apparently, it just auto subscribes you without asking if you want to continue, since I thought the coupon was for a trial, since it was like your first order. So I wasted like $60 on food that I didn't get to do anything with. It's easy to pause, but I'd really wish they had a warning before signing up.
Also I know they contact you via email but for some reason it got filtered to spam so I didn't see it at all, and filing a refund would be kind of jerkish I guess. Sad that I lost l$60 that I could have used for groceries...
Edit: can't even remove my card details or whatnot. My card expired so i wanted to change it so I don't get weird fees but I guess not.
Yes, all of our plans are set up as weekly recurring orders, per the ordering process, checkout, Terms, and initial confirmation email. But customers can skip weeks as needed or even pause/cancel.
We simply require that these actions are taken by the weekly deadline which is outlined in the welcome email, weekly reminder emails, and on Meal Planner pages.
We don't mean to be difficult by sticking to our deadlines, we simply need to maintain the most efficient production process that we can, since we prepare and ship tens of thousands of meals each week.
I'm going to send you a private message now, so I can assist in removing your credit card information!:-)
As a fairly new vegetarian I have been struggling with getting enough protein. As the ONLY vegetarian in my family it has made preparing high quality protein meals just for me very challenging. Enter Freshly. I saw Freshly advertised on Facebook and decided to try it. It has turned out to be a very wise decision! Now I just pop one of my Freshly entrees into the microwave and am able to enjoy a delicious vegetarian meal with no searching for recipes, shopping or cooking! YAY! And I'm getting the protein I need in an almost ebarassingly easy manner! I would have given 5 stars but I think Freshly needs to add more vegetarian options that don't include fish and shellfish.
Come on, Freshly!
Thank you for the wonderful feedback, Jan. I'm thrilled to hear that we have made your vegetarian experience a little easier! We are listening to customer feedback, and have plans to add two new vegetarian entrees in the very near future-- stay tuned to our menu!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry for any confusion or inconvenience! Our meals are perishable and require a strict production schedule that if deviated from would damage the integrity of the meals and inhibit the efficiency of the production process. We forecast our raw material purchases and procure ingredients at the peak of ripeness to meet very specific demands that fluctuate from week to week. This is why it is so critical to give ample time for changes or cancellations.
We don't mean to be difficult by sticking to our deadlines, we simply need to maintain the most efficient production process that we can, since we prepare and ship tens of thousands of meals each week.