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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Love it, but I can tell I'm going to get tired of the same meals every week. I know you guys add/adjust meals weekly but there's just not enough long term variety. After awhile I get tired of the same options and move on to another meal service. It seems to be a hurdle for most companies in this industry. I have yet to find a meal service that I can continually use long term and not get sick of the meals.
The meals are prepared very well, taste great (and fresh), quality ingredients. Cooking is convenient too. My only gripe is I wish the protein (more meat) portions were bigger.
I love having these meals delivered each week. You have to be careful with the ones you choose though because some just aren't as good as others! For example, it seems like they really are doing well with the chicken dishes but the other meat is always a little dry. The sides are delicious most of the time though! I guess I was mainly a little sad when my steak (the whole reason I signed up) was dry and questionable.
That being said I really love it. I wish they would come up with more recipes more often- also an app would be nice! Also if they could be more obvious about which recipes are new each week. Sometimes it feels like I have to search through them to figure it out.
All I know is please don't ever change the baked penne marinara with zucchini because it's my favorite thing.
Thank you for your review, Kerry. Your feedback is appreciated! We will be releasing an app very soon- so stay tuned! I'd like to assure you that we're listening to customer feedback, and as we continue to grow we have plans to better and expand our menu.
Freshly has been great so far. I love the meals and it makes my life much easier. My only complaint would be that a lot of my promo codes were not working correctly, but that issue was quickly resolved by customer support. If freshly were a little cheaper, I would get it every week. Right now I can only afford once every few weeks.
I tried Freshly (for 3 nights a week) as a way of managing my stress levels when I have to come up with something quick to eat that is not "fast food". I LOVE it! The meals I have received are tasty, quick to fix and I love no dishes to wash! Now the only stress I have is which ONE do I want tonight?
Thank you for your review, Judith! That is quite the troubling question.:-) I'm happy to hear that you have been enjoying the meals!
The food is surprisingly delicious and filling. I thought it would be good but had no idea that I would enjoy it this much. The omelettes were a real treat. Even out of the Microwave and they still tasted great!
Thank you for your review, Patrick. I hope you continue to enjoy all of your meals!
All the meals I've had have been tasty, and they come out to be pretty cheap for me compare to what I spend other places.
Thank you for your review, Andrew. I'm happy to hear that you have enjoyed the meals!
Love not cooking 3 nights a week! Gluten free, fresh ingredients and great flavor without overloading the sodium. Wish there were more Paleo options, but haven't had one we didn't love.
Thank you for your review, Jean! I can assure you that as we continue to grow we have plans to expand the menu to include more paleo and low-carb options!
Freshly has been great for our family schedule. My husband and I both work full time and we have a young daughter. When we get home, we don't have 30 minutes to spend cooking. The Freshly meals are very good and a super, health conscious alternative to take out. Some portions are a little small and some particular meals have been just ok, but overall we have discovered several satisfying favorites that we look forward to regularly.
Thank you for your review, Jaime! I'm happy to hear that your family has enjoyed the meals and the service!
My work schedule can mean some days I'm in the office for up to 14 hours a day. That means 3 meals are packed in my cooler and on the go by 6am. To top it off my husband is eating at home alone those nights too! But with Freshly our little time together isn't wasted meal prepping or living on pb&j sandwiches!
Thank you for your review, Michelle. I'm very happy to hear that we have made dinner time a bit easier for you and your husband!
All meals have excellent portions. Very tasty and healthy. It makes it so easy as it's delivered to the house and just heat up for a wonderful meal.
Thank you for your review, Claire. I'm happy to hear that you have been enjoying the meals!
The meals are great. Puts dinner on the table in no time. Only drawback is the meal selection could change more often.
Thank you for your review, Glenn--your feedback is appreciated! I can assure you that we're listening to customer feedback, and definitely have plans to expand the menu as we continue to grow.
I'm a busy professional who lives alone and hates to cook. Enter Freshly! I have been receiving meals for 5 weeks now and am thoroughly pleased and impressed with the ease of ordering, the packing, the delivery, and of course, the food! Their packing is recyclable and easily disposable. I had a previous meal service that delivered food in very large styrofoam containers which was a royal pain. Freshly is way ahead of the game here! Their website is easy to navigate and you can change your meals (or not) each week and pause/cancel. Always delivered right on time right to my doorstep. I love the fact that the food is delicious and flavorful and only takes 2-3 minutes to microwave! This is heaven-sent for someone like me. Meal delivery kits are still too much prep for me. I love that Freshly's meals have a 'home cooking' vibe and a large variety. The portions are good and maybe even on the large side! They have a decent selection of meals that are under 500 calories, which is what I was looking for. I seriously can't stop singing Freshly's praises!
Thank you for your review, Rebecca. I'm thrilled to hear that you have been enjoying the meals and service!
Meals are great. You can fool your friends that you have been working long and hard in the kitchen,
Thank you for your review, Michelle! I'm happy to hear that you enjoyed the meals!
I used to love cooking but, lately it has become a chore. This makes up for it. I haven't gotten bored because the dishes keep changing and they have all been very good. I have a couple that I order a lot just because I still really like them. I usually get tired of the same thing over and over again. Not a problem with Freshly. So far I have no complaints. Thanks.
Thank you for the positive review, Terry!
When I shop, I try to buy responsibly grown/raised food that is healthy, of good value, and I try to do it in under 45 minutes bc my toddler will explode if it takes any longer. The key word here is "try" bc it's simply impossible. It's stressful and we almost always end up throwing some of the food away bc I bought the wrong amount. Freshly has freed me of the daunting grocery store trip. And! It has breakfast! My only wish is for more. More selection, more pasta... and maybe desserts?:-D
Thank you for your feedback, Jackie! I'm happy to hear that you enjoy the meals. We are working to expand our menu as we continue to grow, and more pasta and desserts could certainly end up on the menu!
So far I have been impressed with the taste of 99% of the meals I have tried. Everything seems to be made with quality ingredients. Just wish the portions were a big larger, because I am still just a little hungry after I eat a Freshly meal.
Thank you for your feedback, Carlo. I'm happy to hear you enjoyed the meals! We're working to add larger portion sizes to our menu in the future!
Overall, I'm very please with my Freshly experience. The quality and convenience of the Freshly product program makes it ideal for my lifestyle. When describing the meals to friends, I compare the meals to being on par with warming up the previous night's take-out or neighborhood restaurant meal.
Some meals are better than others--my learned rule of thumb is 'skip the fish.' But I've found enough regular favorites on the menu to make it all worthwhile.
Thank you for your feedback! I'm happy to hear you enjoy the meals. I can assure you that as we continue to grow we definitely have plans to better and expand the menu!
I have been ordering Freshly for about a month now. The food is delicious and such an easy dinner after a long day at work! I was nervous that a pre-made meal might be too small and leave me hungry, but the portions are perfect! I highly recommend!
Thank you for your review, Jill. I'm happy to hear that you have been enjoying the meals!
I love this service! The meals are better than I expected and are a lifesaver when working long hours! Honestly, there's not one meal thus far that I don't like. The portions are sized well. Yes, you have to be diligent about your upcoming orders. I pre-set all of mine to be different from the week prior and edit them last minute if I decide to, but you do have to 5 days out- within 2 days of receiving your current week's order. Make it a routine: unpack your box and jump on the meal planner to plan your next week! Aside from that it's easy, quality, and guilt free.
Thank you for your review, Kacie. That is wonderful advice as well for managing your weekly orders!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Thank you for your feedback, Matt. I'm happy to hear that you enjoy the meals! As we continue to grow we are working to add larger portions for sharing!