FreshlyReviews 7,505

I'm trying this service for the second time. It was advertised as having new and better meals. Honestly, everything seems the same. In my opinion, there are too many chicken dishes. It's ok food and not horribly expensive when the convenience is factored in. Portions are on the small side, asparagus is always tough woody and often inedible. Pork chop was good the first time but the next two meals were very chewy and dry. Steak size seem to varies greatly from week to week. Pasta dishes are the most consistent and pretty good. I haven't tried any of the egg meals as it seems too expensive for a breakfast. I was hoping that the taste was really improved but I can't find a difference. Still, it gives me a couple of days off from the kitchen and that does count in my world. I really wanted to be wowed this time around but it's status quo. If you want to try a new meal, you may not have time to taste it before you have to have your next order in.

I have enjoyed every dish. There is a decent variety, but many of the dishes are too high in carb for my diet. I try to aim for less than 20g carbs, less than 20g of fat, while still getting more than 40g of protein. There are a couple dishes (literally 2) that meet these criteria: chicken parm with broccoli, and herb chicken with kale and spaghetti squash cakes. Unfortunately, that later is not available anymore.
I understand that not all people aim for low carb/low fat/ high protein, so I have a suggestion to make all customers happy:
Sell the sides and protein separately. So, if you're on the 9 meal/week subscription, then you pick 9 sides and 9 proteins.
For example: This would allow the flexibility to pick steak + cauliflower mash, or steak + spaghetti squash cakes, or steak + broccoli, instead of forcing everyone that wants steak to get a side mashed potatoes.
Thank you for the consideration!

UPDATED REVIEW: Freshly contacted me after reading my old review and offered a 50% refund, which I appreciated. I still had to partially pay for meals I didn't want but what can I say? It was better than nothing. They were very cordial and nice to me, and also apologized, which was also greatly appreciated.

Because of this gesture, I will reconsider recommending freshly to other people.

OLD REVIEW:
1) Food was okay, mushy, and lacking flavor. Did not stay fresh by the 3rd day. Don't trust that expiration date.

2) Customer Service thumbs down. Missed the skip deadline by just a few hours, wrote them right away (same day of deadline) and they told me they couldn't help me. Right! Somehow I doubt they were cooking my meals between when I wrote them and when they responded. It's clear my food hadn't been prepared yet or shipped. Money-grubbing. No sense of accommodation. Cancelled immediately afterward.

I order four meals (minimum) through their initial sign-up offer. For the past few weeks I have tried Blue Apron and Plated and been happy with both - and thought that Freshly would be a fine alternative when time is short! What I got was four small meals in plastic trays that I could have picked up at the grocery store for a third of the cost. Each meal was loaded in saturated fat, trans-fat and sodium - and the taste was no great shakes. I immediately cancelled my subscription.

Food was not good. Customer service is awful. I did not receive one email regarding skip. Substituted eggs for a fish item. Sent me an email that I changed my order. Response back was we substituted the eggs since we discontinued other item. I do not like eggs. I always ordered dinners and they subsititute something that I have never ordered and breakfast item. They would not cancel or change order. I threw way most of last order. I had no interest in eating food since it was soggy and bland. Buyer beware.

I live in a senior apartment building, 100 units. I ordered the "One week off" menus, 6 meals for $39.00. I shared some of my meals with other tenents and several of us were going to order, I discovered Freshly was sending me a second weeks meals I had not ordered, I emailed not to send them. They did. When I asked for a refund of the 2nd weeks charge Freshly refused, but charged me the $39.00 fee again. I am 81 years old and on a very low fixed income. I will say most people liked you meals, for somr the salt a carbohydrates are too high, however a number of us were going to order. We did not understand one weeks order ment one was to continue indefinitely.
This refusal to grant a refund is a poor business decision. No one from here will order from you and I will report you to the Better Businea Bureau

I fell for the $30 introductory rate. Lesson learned.

My first meal, the seafood risotto, was so fishy as to be inedible. It also made me wonder about the food handling protocolsthe fishy smell was VERY strong.

Be forewarned: They will sign you up for the next week less than 24 hours after the sample delivery arrives (because of course their target demographic of single people will be able to form an opinion during that time, right?). They cancelled my account quickly upon request but insist that there is nothing to be done about next week's shipment, which contains meals I didn't choose and in some cases cannot eat. The literature says Freshly donates excess meals to local food banks but evidently that's not an option in this case.

A small thing, after being taken for a ride on meals that will go straight into the trash: The shipping material is pretty awful. It's environmentally friendly only if you disassemble it, which includes squeezing a gel out of its recyclable plastic bag. Unpleasant and overly complicated.