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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Freshly comes in right on time with my family's very busy schedule! I'm a mom always on the go and I don't have time to cook healthy meals every night! All my family has to do is pop a Freshly meal on the microwave and in a couple of minutes they have a healthy great tasting meal! Big Thanks to Freshly for coming through for my family!
I have been very pleased with all of the food choices so far. This is a wonderful company to order from when you only need one dinner plate. I like the great variety they offer, and have not been disappointed with any of the dishes that I have ordered. And the food comes well packed, and stays cold for several hours if I have not been able to unpack it right away. The prices are very reasonable compared to going out for dinner to a restaurant.
Thank you for your review, Janet! I'm happy to hear that you are enjoying the meals and service!
Freshly is so easy and convenient. Not only do I have more time to spend in the evening with my family, I have also noticed a difference in my waistband from not eating out all the time!
Thank you for your review, Dom. I'm thrilled to hear that you are enjoying the meals and service!
Super easy, fast, delicious, filling and i don't have to shop, prepare, cook or clean up. I love it.
Thank you for your review, Elaine! I'm happy to hear that you are enjoying the service!
I am loving Freshly; helps out tremendously. Only concern is cooling bag leaked once on my food during shipment, only happened once so far though. I was still able to eat my meals though.
Thank you for your review, Des! I'm so happy to hear that you have been enjoying the meals. However, I'm very sorry to hear about the ice packs in one of your orders! While the gel is non-toxic, and our meals are very tightly sealed to last transit, I completely understand your discomfort, and the mess this may have caused! I am going to send you a quick private message to assist you further!
Website is easy to navigate and meal choices are good. I like all the nutritional information for meal choices too.
Thank you for your review, Catherine. I'm glad you're enjoying all of your meals!
As a new, first time mom, trying freshly couldn't have come at a better time! It's so nice to have healthy, fresh meals for my husband and I when it's difficult to find the time, and hands, needed to cook a delicious and healthy meal. Thank you freshly!
Thank you for your review, Kat. Congratulations to you and your family! I'm very happy to hear that we have made this busy time in your life a little less stressful!
The only complaint I have so far is that I have referred a bunch of people to freshly. I hate that I have to copy and paste the code to get my free meals. I forget to do it each week. So frustrating. It should automatically be in my account so it will just credit or something. Anything is better than the format now.
Thank you for your review, Meeghan. I apologize for the confusion caused by our Refer-a-Friend program! At this time we run the program through a third party vendor, who will automatically email you a promo code each time a friend joins. We are working towards automating this process! I sent you a private message, as well, and I look forward to hearing from you so I can assist you further.
I hope you continue to enjoy all of your meals!
Really enjoy the food and portions. They are tasty and healthy. Only wish we could have the option of delivery on a Monday instead of Wednesday.
Thank you for your review, Micaela! I appreciate your feedback regarding our delivery schedule. While at this time our carriers are not able to process shipments on the weekend, we may have more delivery options available as we continue to grow!
Love your service if anything at all I could add is maybe increase meal choices. But I'm a very happy customer. Keep up the good work!
Thank you for your review, Jesse. I'm happy to hear that you are enjoying the meals! I can assure you that as we continue to grow we are working to expand our menu and variety!
The food is wonderful, delivery on time, love that the packaging is biodegradable denim.
Price is still a bit more than i should be spending and i hate plastic to hold the frozen gel and denim stuff, but not sure what else could be used.
Thank you for your review, Sondra. I'm happy to hear that you have been enjoying the meals! I appreciate your feedback, as well, regarding our packaging. We do our best to reduce our environmental impact by using recyclable material whenever possible. As we continue to grow we are working to seek out new packaging methods that will be better for our customers and the environment!
We love freshly! It provides great tasting, balanced, healthy and fresh meals all ready in 5 minutes. With my husband working full time as the president of his company, us having 1 toddler and 1 baby, and me returning to the workforce at the director of sales for a start up we look forward every week to receiving our meals! Freshly means no guilt served with dinner. We get to focus on spending time together!
Thank you for your review, Alexa! I'm very happy to hear that Freshly has allowed your family to spend more time together each day!
The choices are few and if you don't cancel your order for the second week before your first week is even delivered they will charge your card and ship the same meals whether you want them or not. When I called customer service they would do nothing at all to help me or try to rectify the situation. I was just stuck with what hey we're going to ship... even though there was a week to change the order.
I'm so very sorry for the confusion, Kay! All of our plans are set up as weekly recurring orders, per the ordering process, checkout, Terms, and initial confirmation email. But customers can skip weeks as needed or even cancel. We simply require that these actions are taken by the weekly deadline which is outlined in the welcome email, weekly reminder emails, and on Meal Planner pages.
We don't mean to be difficult by sticking to our deadlines, we simply need to maintain the most efficient production process that we can, since we prepare and ship tens of thousands of meals each week.
I sent you a private message as well, and I look forward to hearing from you so I can assist you further!
I changed my CC and for some reason the other card on file was used & declined. Big dissapointment as my brother loves & counts on the Freshly meals.
Thank you for your review, Sherri! I'm happy to hear that your brother is enjoying his meals! I'm very sorry to hear about the issue with your credit card. I'm going to send you a private message now to assist you further with this!
Thanks. So far so good. Enjoying
Thanks. So far so good. Enjoying.
Thanks. So far so good. Enjoying.
Thanks. So far so good. Enjoying.
Thank you for your review, Cassie! I'm glad you're enjoying the meals!
After receiving Freshly for several weeks now, we are already "over" this service. The food is just ok. The convenience is quite nice, but not nice enough to keep going at this point. The food lacks texture (all are pretty much the same texture over and over). There are not enough options or rotation as well. None of the meals after eating did we go "WOW, now that was tasty." Not complaining at all on this platform, but wanted to give true feedback. Thank you for providing us a service that we could try. GREAT idea!
Thank you for your feedback and review, Derek! I'm sorry to hear that our service didn't fully live up to your expectations. I can assure you that as we continue to grow we are working to better our meals. I hope you will consider giving us another try in the future!
Freshly is a great service if you're single or just live on your own. Cooking a proper meal is always hard if you're not sharing with anyone because most if not all recipes out there are for at least 2 people. Freshly provides a decent and healthy single serving meal that is simple to prepare and cleanup. The only gripe I have is that the plastic seal doesn't peel off cleanly, which though not a big deal, is kind of annoying.
Thank you for your review and feedback, Jason! I'm sorry to hear about the trouble with our seal. I can assure you that we're working to create the perfect seal for our meals, that would withstand the transit time but also be easy to peel off!
Thank you so much for all of your hard work. I love all of food I have tried so far and I love that each shipment gets here on time. The food still tastes fresh and it's delicious. There could be a little more variety with the breakfast items, but I'm sure you guys are working on that. Keep up with the great work!
Thank you for your review, Andrew! I'm happy to hear that you have been enjoying the meals. I also appreciate your feedback regarding the variety in our menu! I can assure you that as we continue to grow we are working to expand our breakfast and entree selection.
Shipping box is ok. Inside is 2 plastic bags filled with recycled denim. Then 2-4 plastic bags filled with a frozen gel. The denim gets thrown away, sure its biological but it is going in in the trash? Then the gel nightmare. I have had these leak all over my food two times. Yes the food is sealed but the gel is so gross. We have very very minimal trash pick up in my town and we done ever put trash in plastic bags just the small toter. This gel can not go in the toter, it is just stuck in the bottom makeing a nasty mess. It's the worst thing we put in our garbage. Sure we could re use them but we get freshly every week so we get 3 more every week and we don't ever need to reuse them.
I have tried other food delivery serices that have better packaging. This totally outweighs the food. :(
Thank you for your review and feedback, Karen! I'm so sorry to hear about the packaging troubles with our gel packs. I sent you a quick private message, and I hope I will be able to assist you further!
The only thing I would
Improve is adding an option to choose your sides. Fixes sides may counteract the palate one may have for a particular dish. Altogether, great food and service.
Thank you for your review and feedback, Preston! I can assure you that we are definitely working on adding more options to select side dishes!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Bridgett. I'm so happy to hear that Freshly has been able to simplify dinner time for you and your family!