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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I'm loving the Freshly service so far. The food is very good and the price is reasonable. Navigating your website to make food choices isn't as intuitive as I would like, but I'll get the hang of it soon.
Started about 6 weeks ago - this is pretty near restaurant quality, much healthier than the drive-throughs I would go to if not for these, and the portions are larger than frozen meals (which these are not) - and less expensive than the fast food crap I usually eat - going to be part of my lifestyle going forward
I have been wanting to try this meal delivery phenomenon for a while now. I did so much research that my head was dizzy and then I found Freshly. There offering style is exactly what I need. I'm so impressed with the quality each meal. It feels like I am either eating our ever night or more so like having my own private chef!
Thank you for your review, Dixon! I'm happy to hear that you are enjoying the meals and service!
After getting an email regarding by box being unable to be deliver the customer service rep let me know they would be kind enough to credit MY MONEY FOR A BOX I PREPAID for to a future order. AKA no compensation offered at all. When I expressed my disappointment in this solution and said I would not likely use the service again, instead of seeking to right the situation the rep (Robin W) cancelled my subscription. Can not believe the level of disregard. We were relying on these meals and do not have a lot of funds to replace meals now with our money tied up with Freshly.
I'm so very sorry to hear about this experience! I have sent you an email, in hopes that I can make this right for you. I look forward to hearing from you so I can assist you further!
Both the wife and I are working professionals with a baby on the way. Just recently joined Freshly and we love it! Not one meal that we have not enjoyed. Great price point considering the high protein and fresh ingredients in each meal. In addition, you simply can't put a price tag on meal prep so these meals are a game changer Monday-Friday! We're hooked on freshly! I would recommend that you good folks at Freshly please offer more beef meals in the future.
Thank you for your review! I'm happy to hear that you and your wife have been enjoying the meals!
I appreciate your feedback regarding our beef selections, as well. I can assure you that we are working to increase the variety on our menu!
We're just trying our meals, and we've only had two... we are both so impressed! Hubby is a phenomenal cook but just had a MAJOR surgery so we thought this might be a good and convenient thing as I work full time.
The two dinners we've had have been very tasty. I'm impressed that they have each meal dialed in to microwave cooking and 'waiting' times to get the perfect heat, texture and doneness! So far, it's pretty amazing and like other food services, these you just warm up. I LOVE cooking too but this is so easy and DELICIOUS!
Thank you for your review, Sherry! I hope that you and your husband continue to enjoy all of the meals!
The food is great and very much in line with my nutrition goals. Meat is always tender despite microwaving, very well executed. The engineering on the box it comes in is great with most of it recyclable or biodegradable; one of my big hangups with services like this has been the waste involved in the packaging and Freshly is doing a great job in this area.
My only complaint is that the plastic film on the individual meals shreds to bits every when you try to remove it. It ends up flicking drops of moisture everywhere, getting on your hands and without the utmost care, your shirt, which is not ideal at work. I have to attack it with paper towel in hand and just accept that it's going to be an unpleasant experience. Anything you could do to make that stage easier would be appreciated.
Thank you for your review and feedback, Luke! I can assure you that we are working to create the perfect plastic seal for Freshly meals, and I hope we can add this to our trays very soon! We want to be sure it is strong enough to withstand transit, while still being easy to remove.
I hope you continue to enjoy all of the meals!
The service is very convenient and the food is delicious. The portions are just right. The plastic seal is difficult to get off. What ever you do never get rid of the chicken southwest bowl.
Thank you for your review, Ayleene. I'm so happy to hear that you are enjoying the meals!
I can assure you that we're working to create the perfect plastic seal for our meals, as well!
I love freshly! I work 15 hours a day and his is the perfect time saver for me. No dishes, no groceries, no cooking! Perfect! More low carb options please
Thank you for your review, Wade! I'm happy to hear that you are enjoying the meals. At this time we do our best to avoid processed and high-glycemic carbs, and we are definitely working to add some more truly low-carb meals in the future!
I ordered few weeks of meals for my son and he was please with each meal. Good flavor, perfect size and 100% gluten free. Thank you Freshly!
Thank you for your review, Lisa!
Tried all the others in shipment CRAP second steak was so bad!
Perhaps veggies or the accompianment wa good but entree was dried out like cardboard, hard to chew etc on every other one I tried
Thank you for your feedback, Nick! I'm very sorry to hear that you didn't enjoy the meals.
I'll be sure to pass along your comments, and I certainly hope you'll consider giving us another try in the future!
I have been so pleased with Freshly! The meals are super tasty, and the customer service is top notch!
Thank you for your review, Jennifer!
I've been ordering Freshly for over a month now and have been enjoying it thoroughly. When I get busy, it's been very helpful for me to turn to a freshly meal instead of a quick unhealthy option. Thank you!
JP
Thank you for your review, JP!
I love that my meals are healthy but some of the meals lack a bit of flavor. They can be a bit bland and I wish I knew how to add more flavor without adding salt or other ingredients that are not so good for you. For now, I'm content with my meals and they do taste fresh:-)
Thank you for your review, Linda! I appreciate your feedback regarding the flavor of our meals. While salt will enhance the flavors of your meal, you can also take a peek at our "Season to Taste" article on the inside of your meal sleeve. Our chefs offer some nutritious suggestions for adding flavor and spice!
I love to cook and so does my husband, but we both work and have teenage children, so time is of the essence. We don't eat the meals every night, but when we arrive home late, and everyone is starving, it is the perfect way to still enjoy time around the table instead of working as a short order cook!
Thank you for your review, CoCo! I'm happy to hear that you and your family have been enjoying the meals and service!
We love most of the meals. I love that I dont have to slave o er a stove for 20-45 minutes making a meal.
Thank you for your review, Ruth!
Making dinner, even from meal kits, can be tough after a long day. There is always something more to do--laundry, kids, etc. The fact that we can have dinner quickly, with really fresh ingredients makes our evenings so much less stressful. We also often pack one for lunch, and they have breakfast too. Less stress... more happy.
Thank you for your review, Heather. That is wonderful to hear that your family is enjoying the meals!
Meals are fresh and very delicious. We will be skipping a few weeks to see if your selections change. We love the service but you need a bigger selection. I have recommended your service to friends.
Thank you for your review, Ida. I appreciate your feedback regarding our menu! We generally add one new meal each week, and as we continue to grow we are working to offer even more variety as well!
I'm always on the go and having a meal that isn't frozen ready in minutes makes my life so much easier. I enjoy the weekly deliveries.
Thank you for your review, Michael!
The food is extremely convenient and I'm enjoying each meal I get however the variety is lacking. It's hard to get excited about the same thing over and over again. Week after week.
We had a chain in houston called "my fit foods" some of my favorites from them were green chile enchiladas or pollo adobe tacos. Would be nice to add some Tex Mex or more Asian flavors. Maybe flatbreads. Just more variety.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, JD! I'm happy to hear that you are enjoying the meals. Please don't hesitate to reach out if we can assist in making changes to your weekly orders!