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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Arizona
1 review
1 helpful vote
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My favorite meal delivery service!
December 14, 2017

I've tried several other companies and even though you would have the recipes and ingredients on hand, it would still take over an hour to cook and clean for each meal. Freshly is truely a time saver- no grocery shopping, cooking, or cleaning. The meals are tasty and fresh. The portion control is great and most are low calorie. These meals are perfect for busy weeknights!

Date of experience: December 13, 2017
Washington
1 review
1 helpful vote
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Tasty
December 14, 2017

I've been enioying my meals and timely deliveries, need a few more choices... only thing I haven't liked is the kale

Date of experience: December 12, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your review, Lou! I appreciate your feedback, and I'm sorry to hear that you didn't enjoy our kale. As we grow we're definitely working to add more variety, as well as the ability to select your side dishes!

California
1 review
2 helpful votes
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Convenient
December 14, 2017

Good food. Quality ingredients. The reasons for taking away 2 stars is:
1. The majority of the portion sizes are just too small. I know this is a positive for some people but dinners less than 500 or sometimes less than 400 calories are just not enough.
2. The shipping service used is inconsistent at best. At worst you won't get your delivery as scheduled. Freshly makes up for it but we count in it for our meal so it's inconvenient to find other plans.

Date of experience: December 12, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Amgad! I'm very sorry to hear that you've experienced some trouble with your deliveries. It's certainly never our intention to not have your meals arrive as scheduled, and as we grow we're working to put measures in place to lessen delivery errors. I've reached out to you via private message as well, and I look forward to hearing from you so I can assist further!

California
1 review
0 helpful votes
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Thank you
December 15, 2017

As a older, partially disabled person, Freshly.is giving me the opportunity to eat healthy and tasty food. The portions are perfect. And I am even losing weight because I am eating smarter. That's a nice plus. The staff is always nice and helpful. So far I am very pleased with this service.

Date of experience: December 12, 2017
California
1 review
0 helpful votes
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Good food! Too much packaging
December 13, 2017

Food is great. I wish we could send back the packaging. Is there a way to use a container that gets sent back and reused?

Date of experience: December 12, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your review, Don! I appreciate your feedback about our packaging. While we don't have a way to have the packaging returned to us at this time (since we use third party carriers,) we are always looking for new ways to lessen our environmental impact, so this may become an option in the future!

Missouri
1 review
1 helpful vote
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Rough start
December 14, 2017

Since we signed up, we have had 3 missed deliveries. To be fair, it is the holiday delivery time and they have always made it right for us. But it does make it hard to meal plan when a weeks worth is missed. I hope they are working on expanding the menu choices from week to week as more variety would be nice. The flavor palette is a little mature for my 15 year old. The convenience is great and the portions are good- no leftovers!

Date of experience: December 12, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Richard! I'm very sorry to hear about the trouble you've experienced with your deliveries! I've reached out to you via private message as well, so I can assist further. I look forward to hearing from you!

California
1 review
0 helpful votes
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A great alternative to cooking
December 13, 2017

Wanted actual meals which living alone was not happening. Not big on grocery shopping either. This gives me tasty satisfying meals delivered when I want as many as I want.

Date of experience: December 11, 2017
Washington
1 review
0 helpful votes
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Awesome Freshly
December 13, 2017

I love this meal delivery. I don't know how I got by without it. Must have spent a lot more time in the kitchen. Ugh! The meals are filling and all are good. Some are super good and have become my favorites. It is nice to be able to pick what you want and not have to have chicken on Tuesday when you would rather have beef. I have not tried all the meals but I try a new one or two every week and have never been disappointed.

Date of experience: December 10, 2017
California
1 review
0 helpful votes
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The ordering process is easy and I am enjoying the meals! They are always delivered cold and ready for my refrigerator. I also like how each one is labeled.

Date of experience: December 10, 2017
Texas
1 review
0 helpful votes
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Overall satisfied
December 8, 2017

I enjoy the food most of the time, but I'm staring to get burned out on some of the meals. I just added new ones this week. Its better than fast food or pizza and I'm losing some weight so that's good. The ONLY thing I don't like is the shipping. Everything is packed nicely and I receive the box on time, but It seems like such a waste. I wish I could find a place that I can pick up locally, but I didn't like the food or prices from those places as much as freshly.
Oh, one small thing, I wish the plastic came off of the food tray better. Its really difficult to pull off.

Date of experience: December 7, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your review and feedback! I can assure you that we're not only working to improve our meal variety, but also our plastic film. We're always looking for new packaging products as well, to lessen our environmental impact!
I certainly hope you'll enjoy the new meals you have selected for next week, and please don't hesitate to reach out if we can ever assist in any way!

Arizona
1 review
2 helpful votes
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Awesome healthy food!
December 8, 2017

Great healthy food, super convenient and the best part its very delicious and tasty! Eating healthy doesnt mean you have to sacrifice taste! These meals do just that!

Date of experience: December 7, 2017
Texas
1 review
1 helpful vote
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5star
December 8, 2017

Food is excellent. Have liked everything we have tried. Service is friendly. Have frozen packages when we haven't gotten to them and reheat from frozen just as well

Date of experience: December 6, 2017
Maryland
1 review
4 helpful votes
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I love the meals. I have lost weight on them mainly because of the portions and also I am not hungry for a long time after I eat. They have been delicious except for the shrimp dishes. They are rather bland. Im from the south. Used to more spices on my shrimp dishes. I just wish you would change the meals up more often. I order every week and basically get the same things.

Date of experience: December 6, 2017
Texas
1 review
2 helpful votes
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Sodium content
December 8, 2017

Would be nice if they could reduce the sodium content a bit. And the cod cakes are much too spicy for my tastes. But most of the other meals are quite good and oh-so convenient.

Date of experience: December 6, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Janice! At this time we're working to add more meal variety to our menu, that would include low-sodium meals. In case you'd be interested, I've also reached out to you via private message to share a list of our lowest sodium meals!

Illinois
1 review
0 helpful votes
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Fantastic food at a great value!
December 9, 2017

Super fresh and delicious!
Great value for couples on the go!
Delivery is timely and easy to recycle.

Date of experience: December 6, 2017
Texas
1 review
1 helpful vote
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Great for someone with disabilities
December 8, 2017

I have disabilities that keep me from putting food together for my husband and myself. Freshly works great as all I have to do is put the meals in the microwave. I do feel that there arent enough variaty, after a few weeks some of the meals are good, but they get boring after a while. There are too many chicken recipes. But several menus are very very good. Most of all, there needs to be more choices.

Date of experience: December 6, 2017
Colorado
1 review
0 helpful votes
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I love this service. The food is tasty, and the portions are a great size (normally). A few of the meals are a tad small, but most are great. My husband even eats them and is almost always full. Theyre completely affordable, which is usually a drawback

Date of experience: December 4, 2017
Arizona
2 reviews
0 helpful votes
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I have thoroughly enjoyed my meals with freshly. I had one bad meal, and Freshly was quick to respond and also gave me a credit.

Date of experience: December 4, 2017
California
1 review
0 helpful votes
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Not enough vegetabls
December 5, 2017

The calories are a little high and I wish there were more vegetables in each portion. Other than that I like the convenience of it.

Date of experience: December 4, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your review, Kathryn! I appreciate your feedback about our calories and portions, and I'll be sure your message is received by our R&D Team. As we continue to grow we're working to add more variety to our menu, as well as some specific low-calorie meals!

Virginia
1 review
0 helpful votes
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Great quick food
December 5, 2017

The food is amazing. The chicken dishes have all had amazing quality white meat chicken breasts and as a picky chicken eater I am very impressed. A little on the pricey side, but after all is said and done I probably save money and time by not eating out.

Date of experience: December 4, 2017

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States