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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great Service Great Food
January 5, 2018

The orders have been on time, delicious and filling. I had an issue with an order being wrong due to a discontinuation of a meal I didn't know about and was promptly credited 2 meals in a courteous manner. I really like the service so far. The beef chili was too spicy for my taste. The steak is somehow really soft and delicious after being reheated. The chicken parm is also great. It's a nice alternative to cooking when my pregnant wife is tired out or we are just too busy. Love it! Thank you!

Date of experience: January 3, 2018
Colorado
1 review
0 helpful votes
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Most of the meals have been good.
January 5, 2018

I won't be reordering the sausage and peppers because it was greasy and the rice tasted funny.

The rest of the meals have been good.

Date of experience: January 3, 2018
Arizona
1 review
0 helpful votes
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What a time saver
January 4, 2018

Freashly is such a great time saver. To be able to have a fresh healthy quality meal. In the time of reheating left overs or a TV dinner is a beautiful thing

Date of experience: January 1, 2018
California
1 review
0 helpful votes
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The food entrees are very tasty
January 3, 2018

I now am looking for more variety. Its like to see more seafood and plant based options without Chile spice.

Date of experience: December 31, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your review, Karen! I appreciate your suggestions for more meals and variety. I can assure you that we're working hard to add more meals to our menu, and I'll be sure your message reaches our team as well!

California
3 reviews
10 helpful votes
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I thoroughly enjoyed my freshly deliveries. My only suggestion is to expand the menu a bit. But, otherwise a good and honest product.

Date of experience: December 31, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your review and feedback, Jean! I can assure you that we're working hard to add more meals to our menu, and I hope we'll have some new ones that you'll love very soon!

Minnesota
1 review
0 helpful votes
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After work, no cooking!
December 31, 2017

The dishes are flavorful, and taste fresh. The price is right, and the convenience is so good. Would love to see more menu expansion.

Date of experience: December 29, 2017
Megan M. — Freshly Rep
over a year old

Hi Valerie! Thank you for taking the time to review Freshly. I appreciate your feedback! We're definitely working to add more meal variety to our menu!

California
1 review
0 helpful votes
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Tasty and easy but tough to open.
December 31, 2017

The meals are delicious, but the glue on the plastic cover to the meals makes them incredibly frustrating to open. I almost flung my lunch across the room on accident trying to open peel the plastic off today. I would love more of a variety of meals as well - variety of choices is what I loved most about Blue Apron. I'm starting to repeat meals and I haven't been subscribing for long.

Date of experience: December 28, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for taking the time to review Freshly, Ashley! I appreciate your feedback regarding our menu variety and packaging, and I can assure you that we are working on both as we continue to grow! I sent you a private message as well- but I recommend cutting around the edge of the meal with a knife, as opposed to pulling off the plastic.
I hope we'll have some more meals that you'll love very soon, and please don't hesitate to reach out if we can ever assist in any way!

Louisiana
1 review
0 helpful votes
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Very impressed
December 30, 2017

A friend recommended I try Freshly. I am so glad I did. The meals are fantastic... taste good, large portions and a good variety. I am gluten intolerant and am so happy this site exists! Thank you!

Date of experience: December 27, 2017
Colorado
1 review
0 helpful votes
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I'm pleased
December 29, 2017

I like the food I received. I like not having to plan some meals! I wish there more fish dishes. I can't think of any more to say. I don't like having to write one.

Date of experience: December 26, 2017
Colorado
1 review
0 helpful votes
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Freshly has given me the gift of time!
December 29, 2017

I have been really pleased with Freshly! I have been using them for a few months. It is so easy to update my menu each week, or cancel a delivery if need be. My refrigerator is no longer cluttered with half used jars of food or veggies that I have to compost.
No pots and pans to clean... the packaging is recyclable and I give the ice packs to a local caterer to use when they need to keep their cool things cool for events.
The meals taste great, I love the suggestions for additional ingredients that enhance the food.
My husband and I split a meal and with an added salad, it is always enough for the both of us.
I'm not a great cook, and I don't like to shop, so Freshly has made my life much easier!

Date of experience: December 26, 2017
Georgia
4 reviews
0 helpful votes
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Very convenient
December 26, 2017

I received 6 meals as a gift from one of my employees since I am single and dont like to cook every night. The food is tasty but for me personally ( my personal opinion- nothing against the company) my concern is the amount of fat, cholesterol, sodium and carbs- all are very high. I am also not a person that would plan meals a week or 2 in advance so do not like to have to eat it by a certain date- overall the food is good and convenient and portions are very big!

Date of experience: December 23, 2017
South Carolina
1 review
0 helpful votes
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Too hard to change or cancel delivery
December 21, 2017

I am gone on Saturday very often. I also get too many dinners. Now starting on 30/30 food plan so need to cancel program unless I can get a special diet. Nothing white and no dairy.

Date of experience: December 20, 2017
Megan M. — Freshly Rep
over a year old

Thank you for your review, Nancy! I'm so sorry to hear of the trouble you've experience with editing your weekly orders. I've reached out to you via email and private message, with some information on skipping weeks, editing your meal plan size, as well as to help pick out some meals that may fit your 30/30 food plan. I look forward to hearing from you so I can assist further!

California
1 review
0 helpful votes
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Fantastic
December 23, 2017

The meals are wonderful! They taste great, the portion size is good, and are nutrionally complete. And I really appreciate the time saved.

Date of experience: December 20, 2017
Louisiana
1 review
0 helpful votes
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Wish Freshly Were Whole30 Compliant
December 23, 2017

I love Freshly! I love the food and the convenience and the fact that I don't have to cook to have healthy food and know exactly what is going into my body. The two meals I didn't think were 5-star my boyfriend loves!

I am about to do a Whole30 in a few weeks and am super disappointed that I am going to have to find another "personal chef" program. With just a couple minor tweaks (no canola or vegetable oil, try olive, coconut, avocado, ghee, etc) Freshly would have compliant meals! Otherwise, I love everything!

Date of experience: December 20, 2017
Oklahoma
1 review
2 helpful votes
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Stop The Shipments
December 17, 2017

I ordered 2 weeks of meals in September. I have been receiving weekly shipments for 6 more weeks. I have called and written to you about this. Over the phone I have been assured these shipments will stop immediately. Also, I would not be responsible for payment for any shipments beyond the special rate for the first 2 weeks. At this point you have deducted an additional 6 payments of $59.99 each! You owe me for those payments. That money needs to be back in my account ASAP. Besides being told I would not have to pay for any extra weeks, but I was asked to use the meals or give them to friends and family. The bottom line is you have lost this customer permanently. Not only have you been negligent and wasteful but the meals were not something we would eat more than once. ICK!

Date of experience: December 14, 2017
Megan M. — Freshly Rep
over a year old

Thank you very much for your review, Delores! I'm so sorry again, to hear of the trouble you experienced with your subscription! I certainly hope I was able to assist during our recent email exchange, and if there's anything else that I can do to help, please don't hesitate to reach out to me!

Texas
3 reviews
1 helpful vote
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SIMPLE, EASY, CONVENIENT
December 17, 2017

Most of the food is fantastic, Sure I have had a few that didn't live up to MY expectations and or just needed to add a bit of salt and pepper and it was great. Although the variety is good, I feel they could add more meals or rotate out more meals. Only real complaint is low variety of breakfast items. Wish there were alot more.

Date of experience: December 14, 2017
California
1 review
1 helpful vote
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Freshly makes my life easier. I order 6 meals a week which saves me the time of having to source ingredients and cook most of my dinners. The food tastes great and I have plenty of options to add variety to my meals every week.
Where Freshly can improve is better controlling the delivery process. They use Fedex for delivery which does not provide any delivery time windows other than the day itself. In order to receive my food, I typically have to wait at my home all day on my delivery date and the food will come at any time of the day - sometimes in the morning sometimes in the evening. Most of the times, to the incorrect address (neighbors') next door too!

Date of experience: December 14, 2017
Georgia
1 review
0 helpful votes
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Love it!
December 14, 2017

It is a crazy time in our household and having pre-packaged meals have been a life saver. And the bonus is that the meals are delicious. It is even satisfying a picky eating husband and kids. Thank you Freshly!

Date of experience: December 13, 2017
Louisiana
1 review
0 helpful votes
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Good food & convenient!
December 14, 2017

The food is very good, and creative meals. It would be nice if there were more low carb options, and if the plastic on the meal was able to peel back easily. Many times its not as convenient to plate the meal beforehand, but the plastic baisically needs to be cut around the top, which makes a mess & can be frustrating to remove. Would be much easier to heat up, and peel the plastic off the container to eat. Ive had one week of meals that was not delivered on the scheduled day, but easily chatted online & was refunded immediately.

Date of experience: December 13, 2017
Megan M. — Freshly Rep
over a year old

Thank you so much for your review and feedback, Amy! You can certainly heat the meal in the packaging if you'd prefer- you could then remove the cover to plate the dish. As we grow we're definitely working on our seal as well, to make it easier to peel off!
I'm very sorry to hear that one of your packages didn't arrive as scheduled, but I'm glad to hear that our team was able to assist! Please don't hesitate to reach out to us if we can ever assist in any way!

Louisiana
1 review
0 helpful votes
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NM Desert Dweller
December 14, 2017

Excellent quality and service. Large selection. Filling and savory. *********************************************************************************************************************************************************************************

Date of experience: December 13, 2017

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States