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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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My family thought everything was tasty. I canceled because there were not enough low-carb options for me and the packaging doesn't seem very earth friendly.
My brother is currently staying with me and we have both been eating the meals and enjoying them. This has led me to continue ordering meals.
I have used Freshly for several weeks, and so far I am extremely pleased with the quality and quantity of food provided. The meals are restaurant-quality, and they are delivered to my front door. The only thing that would make them better is if they were free! (The prices are not unreasonable for the meals.)
Me and my picky eater husband love Freshly. I love that we can come home from a long day and I don't have to cook. Also love that we have so many choices in meals.
The food is very good, the shipping is always on time, and of course it is so easy! I definitely recommend freshly
Very pleased with freshly. Would like to see more food options. Would also like to receive reminder emails for menu selection earlier in the week
Very convenient. I would spend at least $10 per meal going out to eat. Freshly gives me a quality meal that saves time.
Amazing service! My husband and I both have busy schedules and this allows us to eat healthy and stay on track with our diet goals. Weve been using Freshly for almost 2 months, and every meal weve had was well prepared, delicious and very enjoyable!
Placed first order, received confirmation that order shipped on 1/11 - it's 1/14 and I still don't have my order. I contacted customer service - no apology given, was told to check with FedEx. FedEx has shipment as delivery exception, unreadable label.
I was told to discard the food when I received it and my next order would ship next week. This is unacceptable - the only other option I was given was to cancel subscription and receive a refund for the missing week.
I agreed to cancellation and refund - if this is the level of service I should expect, I don't want to do business with you.
I'm so sorry to hear about your experience, Christopher! I hope you've received my message regarding your account, and I look forward to hearing back from you so I can help make this right!
Everything is great, good meals, reasonable price, and always come on time. My only concern is it would be better to have longer expiration date. Everything else is perfect
Our family has been very pleased with the quality, selection, and convenience of the food. The food choices are delicious and healthy.
I wish freshly switched up the menu more frequently. I am not as excited about my meals as when i first started.
Also i wished they offered a 5 meal option (so i can eat out on weekends and have meals for work nights)
Thank you for your review, Jenna! I appreciate your feedback regarding our meal variety as well, and I'm sorry to hear you're not fully satisfied. I hope you'll stick with us as we improve our variety, and that we'll have some new meals that you'll love very soon!
Freshly has been delicious and the flavors have beaten other meal delivery services that we have tried. Plus, Freshly does all the hard meal prep work for you so theres no clean up.
All the food is delicious! One of the best decisions Ive made. All the meals are filling and Im not hungry right away after eating. They are great portions and I never feel like Im over eating.
LOVE- the portion size, the freshness, the healthiness, the fact that it is all ready to go so no more worrying about what there is for dinner
SUGGEST- more choices, more variety especially in the fish department so we don't get bored and look for other on line meal choices. Only do slow cooked red meats to keep them tender. Found the steak au poivre over cooked and sauce not up to snuff. Also maybe lamb and veal additions in the form of slow cooked stews. You might think of additional sides that are add on costs (like Model Meals does)
Thank you so much for your review and feedback, Karen! I appreciate all of your suggestions regarding menu additions, and offering add-on sides, and I'll be sure this reaches our team! I can assure you that we're working to add more variety to our menu as we continue to grow. I certainly hope you'll stick with us, and you'll love the new meals we're bringing to the menu in 2018!
I started Freshly about a month and a half ago with the 6 meal a week plan. I loved it so much that I'm now on the 10 meal and week plan, plus I save a little money. I have loved every meal that I have tried. After eating grocery stores frozen dinners, Freshly is a breath of fresh air... pun intended. The meals are very healthy, gourmet quality. I didn't know that a prepared meal heated in a microwave could taste so good. I plan to be eating 10 meals a week from here on out!
I feel fortunate to have discovered Freshly from an ad on Facebook. The great majority of meals Ive ordered have been very tasty.
Though I dont have food allergies, Ive largely removed gluten and dairy from my diet to reduce inflammation. I can be sure that there will be no gluten in my Freshly meals and manageable dairy.
Ive shared my satisfaction with friends and know that one of them will be in giving it a try soon.
Freshly is a wonderful alternative for those of us who don't enjoy cooking, but want to eat healthy, fresh and good-tasting meals.
We have done the food services that one has to prepare, but everyone did not cook when they were supposed to... defeated the purpose. Your meals are quite tasty. My only complaint is that so many of the entrees have green beans as the veggie
Thank you so much for your review of Freshly, Heidi! I'm sorry to hear that you haven't enjoyed our green beans as a side dish- but I can assure you that we're working to add more options and opportunities to select your sides as we continue to grow. I hope we'll have some more variety that you'll love very soon!
My husband and I regularly share the meals and pair with a side salad. The meals are large, delicious with fresh ingredients. Equivalent to going to a nice restaurant and paying up to $20 for a meal. I highly recommend to anyone looking for a nice alternative to going out and saving a little bit of money.
If you want this to be a long term plan that retains clients often. I would suggest a bigger rotational menu. Rotate things in and out but have 50+ dishes youre always interchanging. Even if you do it regionally or something because you buy your ingredients in bulk or whatever the scalability issue is, Id recommend solving that ASAP. I know many people that loved (LOVED) it first 3-6 weeks and have now complained theyre tired of the dishes and will probably cancel till they see new dishes. Really is my biggest complaint.
Also, would love to be considered for a product management role should it come available.
Thank you so much for your feedback and review, Josh! I absolutely understand your concerns with our variety, and I'll be sure your suggestions reach our team!
I hope you'll keep an eye on our site as well, for upcoming job postings!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review and feedback, Jill! I'd like to assure you that we do our best to reduce our environmental impact as much as possible. Our boxes are recyclable, as are the plastic meal containers and cardboard sleeves. The recycled denim insulation is largely biodegradable, and the gel ice packs are non-toxic, and the plastic bags for them are recyclable. And we're always looking for new ideas/products to help even more!
While we've had some recent successes in adding more low-carb meals to our menu, we're working to increase this variety as we continue to grow. I hope you'll check back with us soon, and that we'll have some new meals that you'll love!