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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Freshly has to get rid of FedEx. Half my orders are not delivered or delivered days late. FedEx is awful. Find a new shipper or make them do their job. Your shipping department has to get on the ball. I can no longer count on Freshly, which is a shame because I really like their product.
So far, most of the meals have been enjoyable. While it is not gourmet cooking, it certainly makes week nights easier!
Thank you for your review, Meaghan! I'm glad you've enjoyed most of the meals, and I'm sorry to see you haven't been fully satisfied with our service. If there's anything we can assist with please don't hesitate to reach out!
I love the taste I was surprised by it. The only think I would suggest is maybe lower carbs on some of the meal Im diabetic and low carb is what Im trying to stick with. I love how convenient it is Im so busy and dont have much time for myself let alone to cook.
Thank you for your review and feedback, Hilary! We're certainly working to offer more variety as we grow, and this will include low-carb options. I hope we'll have some new meals that you'll love very soon!
I am very happy to have found Freshly. The meals are well prepared and proportioned. Deliver is on schedule every time and the packaging is manageable.
I've been subscribing for about two months now, and am very happy with this service. Have nothing but good things to say.
We enjoy the convenience of ready made meals. Great for fitting healthy meals into a packed schedule.
Overall it has been amazing, there are times it takes to adjust the microwave settings, and I actually find it better in the box than putting it on a plate.
Everything tastes great, there are good food options, and its easy to use. It makes your home life a little easier which is always a plus!
I have been ordering from them for two weeks now. Nine meals each week... i can not tell you how wonderful it is to receive already cooked awesome meals ready to eat! And the best part is the taste... better than you could imagine! They have a good choice and the customer service is the best ever. You can change your meals each week to try them all if you want and then settle in on the ones you like better than others. This is the perfect answer for someone who does not have the time to cook or is not a good cook or is cooking for one! I can honestly say this is the best find if you are looking for easy but delicious meals without cooking!
Products are tasty and we have had timely shipping and excellent service.
Our only complaint is the high amounts of sodium in the products. For this reason, we are hesitant to reccomend the products.
Thank you for your review, Kay! I absolutely understand your concerns, and I appreciate your feedback regarding the sodium content of the meals. I'd like to assure you that the sodium in our meals does not come from any processed ingredients or preservatives. We do add a bit of sea salt, which helps to balance the meal and bring out the flavors from our all-natural ingredients. It's largely naturally occurring from our ingredients, but also from seasonings and marinades that we use.
As we continue to grow we're also working to add more variety, including lower sodium options!
Easy interface to choose what foods you would like, all at a respectable quantity. Calories are always in the 400-700 range for every meal, and each meal tastes great and fresh!
I work full time, go to school and teach yoga. I have zero time for cooking, doing dishes and I dont need to be doing our every night and ending up with way too much food. These dinners are easy, convenient and pretty darn good. Im really glad that I can eat consistently good food for not much money, especially considering the time saved.
I like how Freshly works. I wish I had a bit more time to choose my meals. If I missed the email for a day or two I totally would not be able to modify. The food tastes amazing. It tastes super fresh. I love that I don't have to cook. It's great for a busy younger person, or older person... or someone that takes care of an older person. It's healthy. It's paleo based. The food tastes super fresh and high quality and amazing... it also does taste like it came from a restaurant. It's awesome. My only complaint is that it's a great size portion for a female that is elderly. It's too much most of the time. For a big man it is just not. It's a filling lunch, but a big man needs more food. For that reason I think there should be a choice for someone who is a large person that wants a larger meal. That would be an awesome option. Other than that... I LOVE FRESHLY... Thanks :)
Thank you for your review, Eiko! I appreciate your feedback regarding our portions. We're working to add some variety in portion sizes, and I hope we'll have these options available very soon!
After a month of dinners, 20 % of the time dinner was of poor quality. After steering clear of these items, I enjoy the quality of the dinners. I greatly enjoy the convenience and calorie count. Though sometimes I wish there was more quantity.
Thank you for your review, Debbie! I appreciate your feedback, and I'm glad you've been enjoying the meals! I appreciate your feedback as well, and I can assure you that we're working to add more options to our menu as we continue to grow.
Im not the greatest cook in the world, and Im single. Variety in cooking for myself isnt an easy option. Freshly has saved my life, given me delicious and easy options and is way better than anything Ive ever found in a store. Or in a restaurant in some cases. I love the options. I love that it changes every week, although the Turkey Shepards pie will forever be on my list. I just love Freshly!
Ok Ill start out with the good. LOVE the way the meals come in the box with the ice packs, love the packaging, love the app and how easy it is to pick meals, love the pricing, and some of the meals are sooooo yummy! Like very very good. I have been impressed with almost everything and would give it a 5 stars if it wasnt for the following: 1. I absolutely cant stand how you have to cut the plastic off the top of the dish with a knife. This is beyond rediculous and such a hassle. I get frustrated every time I have to do it. There has to be another way for them to do that plastic. Why cant it just peel off? 2. Most of the meals weve had have been delicious! But there are a few that have not been good at all (which is expected since everyones taste buds are different) but since each person can rate the meals I wish the overall ratings would show up for every meal, not just the Top Rated ones. That way we can see what each meal has been rated to help in choosing ones we might like. Other than that I love the service and will continue to use it each week. The Steak Peppercorn is to die for!
Thank you for your review and feedback, Jacob! I apologize for the trouble our plastic film has caused, and I can assure you that we're working to improve our packaging. We hope to have a film that can easily be peeled, but can also withstand our transit time. I hope we'll have a more convenient solution available soon!
My lunch daily at work one less thing to worry about. Delicious food easy to reheat feel better about my food choices.
My food always expires by Wednesday... I already talked to someone about it and it keeps happening... I am actually eating one right now as we speak...
Thank you for your review, Carlos! I'm sorry to hear about the trouble our use-by dates have caused! Since we cook the meals and ship them without using chemical/artificial preservatives, they do have a shorter refrigerated shelf life, and the use-by date would be about 4-5 days from the ship date. This is why your meals being delivered on Saturdays would have an expiration date of Wednesdays. You can certainly freeze them to make them last far longer though!
I've reached out to you via private message to provide some helpful instructions on heating the meals from frozen. I look forward to hearing from you so I can assist further!
Some food taste good some is a little bland. More variety is needed and perhaps a paper container instead of plastic.
Thank you for your review, Jay! I appreciate your feedback regarding our meal variety, and our containers, and I'll be sure to pass this along to our team. I hope we'll have some more meals available soon that you will love!
Freshly arrives packed with layers of ice packs. If you like great tasting, quick l, nutritionally balanced meals, this is for you! Low calorie and natural - NO preservatives - these meals are on your table in minutes. All packaging is recyclable. You can read the fat, sodium, and sugar content before you order and the variety is good. We love this option for days when we don't have time to cook but still want healthy, well balanced meals. Give Freshly a try. You won't be dissapointed!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Annie. I appreciate your feedback about our delivery service, and I'm sorry to hear of all the trouble you have experienced!
I have personally spoken with our Delivery Specialist about your packages, and I have reached out to you via email so I can assist further and provide some more details about our investigation. I look forward to hearing from you so I can help make this right!