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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The meals are mostly great, and we love the convenience and healthy options, but wish there was more variety from week to week. We are getting tired of seeing the same meals every week. Would also like more vegetarian options.
It's good food, and gluten free has been so rewarding for both myself and my husband. I feel like I'm more in charge of our health now.
I don't do reviews, but I made an exception this time.
Food is very good. Like the healthy choices. Wish there were more choices in meals. Would like expanded delivery days.
I find the food much better than fast food. I work overnight and finding health food to eat is very difficult.
I am a single, retired woman living in an upstairs apartment in my son's home, in the midst of a major remodel that leaves me with limited ability to make anything really grand for dinner. With Freshly I am able to have one really delicious, healthy meal each day very simply, creating almost no mess in my kitchen and at almost a moment's notice. It is like a miracle has occurred! I love it! Try it out if you live alone. Really good food. So convenient. I love it!
Nothing was delivered to me for 2 days in a row and they did nothing to help resolve this. Worst meal service i have ever seen
Thank you for your review, Carl! I'm so sorry to hear about your delivery!
I can assure you that we take delivery issues extremely seriously. It's certainly never our intention to not have your meals arrive as scheduled, and as we continue to grow we're working to put better measures in place to avoid situations like this.
I have reached out to you so I can investigate and assist further, however I have not heard back from you. Please reach out at your convenience so I can be sure to make this right!
Love the meals! Wish shipping issues didnt occur but Freshly is always happy to fix any issue. Love that meals are gluten free as well!
I HAVE USED OTHER GREAT SERVICES TOO. MY FAVE WAS HELLO FRESH, BUT I JUST DONT WANT TO COOK ALL THE TIME NOW.
I AM SO BUSY, I LOVE JUST POPPING IN A MEAL.
AND THEY ARE ALL VERY GOOD. I AM GLAD I FOUND FRESHLY.
THANKS FOR COOKING FOR ME!
Food is fresh, tasty and nutritious. I avoid food that is made with mystery ingredients of dubious quality and Freshly appears to be a healthy combination of ingredients without the long chemical names
I order this for my mom. She doesnt like the lack of variety. She is kindof picky and would like more options that she likes. Its great for someone that doesnt mind the same menus week after week. The concept is great and the meals I have tasted are good. Just not sure its the right thing for my mom.
Thank you for your review, Judy! I appreciate your feedback regarding our meal options, and I'm sorry to hear your Mom hasn't been fully satisfied with our service. I certainly hope you'll stick with us, as we're working to add more variety as we continue to grow!
Foods Great, But I got charged, for a week I skipped, kinda stupid I got to print all these words, but I guess I have to make this work
I have really enjoyed the prepared meals I have been selecting. Good variety. Reasonably priced. Always arrive fresh and cold.
Overall- love the convienvence and the meals I have had. Wish there were more options every week or more options that rotated.
I was with another food prep company. Food was ok but packaging and delivery was terrible. Many damaged or delayed deliveries. They kept giving me credits to help with frustration. Finally one day it was enough. Thats when I found Freshly on the internet. Best thing ever. Always on time, packaging superior to any Ive seen, and the best part are the meals taste like they were made the day I eat them sooo much better than expected. A very happy customer Normally I never do reviews btw
There is much to love almost about Freshly. The desktop and mobile apps agre great and easy to use. The meals come nicely packaged, are tasty and convenient. The only thing that annoys me isnthat switching to a plan with more or fewer meals takes a couple weeks to go into effect. Waiting for those changes to take place created an inconvenience for me personally. Otherwise, I recommend it.
Food is good and makes meal planning for the week very easy. After a few months of weekly service, all the meals tend to be the same. Would like a little more variability in food.
Its all about convenience! Not to mention theyre delicious too! I am especially impressed with the steak and love a good steak once in a while and these were delicious, Juicy and very tasty! I think the portions are fine! Sure you might pay a little bit extra but you are paying for the convenience and the freshness! And to me thats worth it.
Freshly immediately responded to my first review about the overwhelming onion in so many meals, with some great suggestions for meals without so much onion, and a credit so that I could try them. I keep coming back to Freshly because the quality is so much better than any frozen meals at the grocery store, and better than fast food. I use Home Chef for the most part, but Freshly is great for the nights when I just don't have any time for cooking. It's not like eating fresh food, but it's much better than I had expected. The meat is decent, and give a good portion of protein. I've strongly considered canceling again because of their new partnership with Nestle, which is an evil company. But it sure is nice to pull a fully prepared steak dinner out of the fridge and nuke it for a few minutes when I'm in a hurry.
I love this concept, and it would have made my life much simpler if this had worked for me. I just couldn't stand most of the meals because they tasted and smelled so strongly of onion. I even had complaints about the onion odor from co-workers when I microwaved a meal there.
I thought the meat was of decent quality. The vegetables tended to be a little dry. My favorite of all the meals I tried was the Pecan Pork. It was delicious, and the cauliflower dressing that came with it was surprisingly good. Unfortunately there were meals that I actually threw out after a few bites, including the Pork Carnitas and the Spaghetti Squash with Meatballs; both because of the overwhelming taste of onion.
When I started my super busy new job, I couldnt meal prep anymore. I still wanted to keep my healthy diet, and Freshly came through with food that is affordable, on-time, and delicious. Thanks guys! I have been able to lose some weight and am healthier than ever!
Freshly has been awesome! I ordered this service for my sister because she is unable to cook for her and her husband at this time and they say it is absolutely delicious. Everything has been super easy. I wish the variety would change a bit.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Melissa! I appreciate your feedback regarding our meal options. I certainly hope you'll stick with us, as we're working to add more variety, including vegetarian options, as we continue to grow!