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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I have enjoyed receiving food from Freshly. Generally speaking, we like the majority of the items we have ordered. Plus, it seems pretty healthy! It is nice to not have to order food in or cook a few nights a week. I would definitely recommend this service.
I received my freshly and in the middle of the package was a meal that was so ripped to shreds it looked like wild animals had gotten to it. I immediately contacted freshly customer service and spoke with Omid. Omid was very professional, quick, and friendly. In the end I got a refund for the meal. This company has the best customer service every time I have to reach out. Consistently amazing!
My very first order did not show up. I cancelled immediately. Do not use them. I am planning to refuse the order of rotten food when it does finally show up. I should not be expected to dispose of it. Let them handle it.
Website is easy to navigate. The home delivery and preparation (microwave) is as convenient as it gets. The food and the variety is good. This *REALLY* fits into my lifestyle as I'm single, busy, and not interested in learning or taking the time to prepare recipes.
Overall, I like the food when it arrives. It is typically tasty though there are some dishes I wouldnt get again. It is convenient for those of us with a busy lifestyle. It is expensive for what you get however.
I have tried 2 other meal kit brands, and Freshly is the tastiest. It is by far the easiest to prepare. You just microwave the meal and it is all done. The price is lower than some of the others, too.
I am pleased beyond my expectations with the food provided by Freshly. I anticipated something akin to frozen meals, but this food exceeds that by a mile. I am 71, live alone, am capable of cooking for myself, but I. No longer enjoy the shopping and preparing. My sense of taste is decreasing, so I was finding myself eating unhealthy food that was easy to fix... or eating fast food.
I love this service for many reasons:
The food tastes great. The beef and chicken are moist and tender (I didn't expect that). The portions are just right for me. I have lost a bit of weight (not a specific goal) because I am eating healthy food and avoiding snacking. I no longer have to wonder what to have for dinner. I no longer have to plan and shop for food for each day. The cost is more than I was spending, but the ease and quality are worth it. As long as the quality remains high and the cost remains steady, I am a happy customer!
Great meals and so easy, 3 minutes in microwave! Excellent food quality! We are so glad we signed up!
Wonderful Easy & tasteful, everything fresh... I think it's great to have it delivered ready to heat & eat!
Meals are delivered on time and well packed. Love the convenience of having dinner on the table in minutes. Like the portion control.
Their customer service response is exceptional, they will go above and beyond to find out what your needs are and exceed those, I have had a great experience and love the product and quality of the food!
So far it has been an 8 out of 10. I have been a member for a few months and most of my choices have been very good (fresh and quick). The one suggestion I would have, is to have more choices. I have skipped weeks frequently because I don't want the same selections, which in my opinion, don't change enough. None of the choices have changed since I joined and I probably won't continue if you "don't mix it up."
The food has been delicious and very convenient for my family! I do wish there were more options to choose from and slightly bigger portions. I would definitely recommend Freshly for people who are looking for easy and healthy meals!
Im loving Freshlys food; it lives up to its name! I had a minor glitch and contacted customer service; they resolved my problem quickly and efficiently. Highly recommend!
Easy, amazing customer service, good tasting. I cant believe how perfect the meats come out after being heated in the microwave!
In general the Freshly meals tastes great so the 1 star rating is with respect to using Canola Oil. Freshly does a great job of omitting 84 other unhealthy ingredients however one easily obvious ingredient that is very carcinogenic is canola oil. It really confuses me how you guys could miss the boat on this given the granularity of some of the other ingredients you choose to omit. You should be easily able to use healthier options of avocado and coconut oil to cook your meals. Because you use canola I have seriously considered cancelling my Freshly orders. I would ask you to consider adding Canola oil as #85 on your list of banned ingredients. It would be great to get a response on this issue as well. Thanks...**UPDATING my review... Freshly was very eager to discuss my concerns as well consider my recommendations for future product improvement so Im changing my rating to 4 stars to reflect their awesome customer service despite still having my concern against using Canola. Thanks Freshly for having a listening ear!**
Thank you for your review, Scott, and I appreciate you sharing your concerns regarding our use of canola oil. I can assure you that we made this decision with many factors in mind, including our dedication to our food taste and quality.
Please know that when we make adjustments, we always have the the customers best interest at heart, and we continue to strive to produce the most delicious, healthy meals possible.
I have reached out to you via private message to pass along some additional information, and I certainly hope I've been able to help!
I'm a registered dietitian who enjoys cooking and eating healthy. When my second son started to become mobile, cooking dinner became a disaster. Freshly was the perfect solution! The meals are not just healthy and delicious but also quite satisfying. I recommend this to all new parents who need a break from "doing it all".
Good, tasty food with good portions and relatively low calories. Low price. I wish it had less packaging. Also would like more variety.
Meals are quick and easy to prepare which is nice. There isnt much turnover in the selection so you run out of options pretty quickly. Food taste is ok. Had a few that were good but overall they arent things that you cant wait to have again.
WHY IS CAULIFLOWER IN SO MANY RECIPES? I WOULD PREFER RICE OR MASHED POTATOES. ANYTHING BUT CAULIFLOWER!
Thank you for your review, Todd! I'm sorry to hear you haven't enjoyed the cauliflower, and I can assure you that we're working to add more variety, as well as the ability to select side dishes in the near future. I certainly hope you'll stick with us as we work to add these options!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, and I'm so sorry to hear about your first delivery! I can assure you that we take delivery issues extremely seriously.
I have reached out to you so I can investigate and assist further. Please reach out at your convenience so I can be sure to make this right!