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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Taste and food portions are excellent. Would appreciate more variety in weekly choices or for the food to rotate and for there to be more than just one new item each week so that you dont have to eat the same thing every week. If this were the case I would definitely rate a 5!
I have not had a meal yet that did not taste really good. Been using for about a month and I wish they had a few more options to pick from.
Thank you for your review, Greg! I appreciate your feedback, and I can assure you that we're working to add more variety as we continue to grow!
My family has really enjoyed Freshly meals. I do wish you had more of a variety and did not sub out my favorites like shrimp scampi and spaghetti squash with meatballs. Please bring back!
Thank you for your review, Mandy! I hope we'll have the Shrimp Scampi and Spaghetti Squash and Meatballs back on the menu soon!
Food is excellent, love that i have a stack of meals in the fridge. Its great to have good food ready and available all week
Thank you for your review, Denae!
Excellent selection and great tasting food.
Very reasonable in terms of cost given convenience of delivery
Thank you for your review Rosemary, and I'm so glad you've been enjoying the meals!
Loving the service and the food really is, true to the company name, made fresh; just one quick concern... typically orders need to be put in by Monday at noon, but this past weeks order was automatically scheduled on Sunday evening, so I was a bit blindsided there. Not a major concern though, doesnt derail from the very positive experience overall!
We have thoroughly enjoyed our Freshly experience. The meals are fresh and full of flavor. And they are so convenient, keeping me from eating lunches out and at fast food places. We love Freshly.
Thank you for your review, Debbie! I hope you continue to enjoy the meals!
I like the healthy meals. Some even give me leftovers for lunch the next day. I like that I can skip the weeks I am out of town or havent eaten all my weekly meals.
Thank you for your review, Marilyn!
Fantastic service and food is portioned just right and very good flavor and ease of preparation. Would recommend to busy people who want to eat healthy and practice portion control.
Thank you for your review Diana, and for spreading the good Freshly word!
I am enjoying the entrees created by Freshly. They are well seasoned and taste like I have a professional chef in my home. I love the easy of cooking them and the clean up is a breeze. I enjoy a good balanced and proportioned meal.
Thank you for your review, Glenn!
Great food, great prices, wonderful selections, delivered on time, in an eco-friendly package. We eat the meals 3 nights a week which gives us a break from cooking, while enjoying balanced paleo oriented meals.
Thank you for your review Shelley, and I hope you continue to enjoy the meals!
I rarely have to go to the grocery store anymore. The meals are all delicious and I save a ton of time during the week now that I don't have to cook every meal. The delivery is always on time, and the packaging keeps everything fresh.
I have enjoyed the meals and ease of ordering/receiving the product. It is always packed nicely and fresh when it arrives.
Other than that, food is good, delivery great. Prices are a lil on the high side. All in all I'm happy with freshly and am continuing to use it. I really look forward to each meal.
Thank you for your review, Barb! I'm so sorry to hear you've had trouble navigating our website. I have reached out to you privately so I can try and assist. I look forward to hearing back from you!
Ive been using Freshly meals for 5 weeks. Theyre delicious and so convenient, you wouldnt guess they were gluten free. I originally joined for easy to eat meals to avoid take out. Ive had IBS for years, usually taking anti-diarrhea almost daily. Ive tested negative for Celiac. Recently I read about leaky gut syndrome and noticed the days I had Freshly meals available I felt better. I started looking for gluten free alternatives in the stores for those days Im out of Freshly meals. My insides feel so much healthier.
From the food to the people - everything about Freshly is on Point! :) I recommend Freshly to anybody that will listen.
I did not expect to enjoy my Freshly subscription as much as I do! The ingredients are high quality and fresh and are prepared correctly. There is a nice selection of meals, and they all include fresh vegetables, which I needed to add to my diet. In short, everything about my experience has been first class!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Thank you for your review Wendy, and I appreciate your feedback!