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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The food is easy to prepare and great tasting. It's easy to throw one in my bag for work and nor have to think about not eating fast food or something fried.
Healthy, wholesome food. No ingredients with un-pronouncable names. Heats like leftovers but much tastier!
Thank you for your review!
I am really enjoying Freshly. The majority of dishes have been very tasty and definitely fresh. I would recommend they change the menu more frequently though for more variety for people who order ever week and have dietary restrictions.
Thank you for your review Elif! I appreciate your feedback, and I can assure you that we're working to add more variety as we continue to grow!
The food is fine when I comes on time. When it doesnt, customer service doesnt have a clear view of what to do, whats been done or whats been offered. Also, food safety concerns should be absolutely paramount, theyre not. If for ANY reason a customer feels unsafe eating a meal they should be refunded.
I’m terribly sorry to hear about your recent experience with our service, Sina. Please know that we take any and all issues of meal packaging and quality with the greatest concern. I'm glad that we were in contact via private message so I could investigate and assist this further. I'm certainly glad I was able to help make this right, and please don't hesitate to reach out if I can ever assist in any way!
Love freshly's recipes. Too salty for me. I doctor it up by adding more veggies to mix w/ the sauce.
We have enjoyed your meals so far. They are fresh and delightful. We like the suggestions for making the meals more flavorful. I like the portions, they make it so you don't tend to overeat and leaves us for the most part satisfied. Sometimes we do add our own dessert.
I guess the only suggestion I would have, is more variety.
Thank you for your review Ellen, and I appreciate your feedback!
Meals are well packaged and are as good or better than anything I have the time or skill to cook. I also like the fact that you can select your meals based on carbs or calories by sorting the menu. Of the different meals I have tried, there were only 2 that I did not think were worth it.
Thank you for your review and feedback, Kate!
Fast, fresh and healthy meals that help me eat much better at lunch. My new "fast food"!
Good variety of interesting taste combinations and comfort foods that keep me fueled up amd without cravings for munchies in the late afternoon.
Thank you for reviewing Freshly, Amy! I'm so glad you've been loving the meals!
I've been enjoying meals for about two months. With busy weeks, it's nice to come home and have a delicious and nutritious meal at my fingertips! I look forward to receiving my new box of meals each week!
Thank you for your review Laura, and I hope you continue to enjoy all of the meals!
I'd live to see options for breakfast, lunch and dinner. I order your meals for my Dad and from somewhere else for me that can provide e meals a day.
Thank you for your review and feedback, Lisa! I can assure you that we're working to add more variety as we continue to grow!
I like the food and I like the idea of having the meals come for the 4 meals... that way I do not have to buy so much at the store... It is comforting to think also if you are not feeling well food will still be coming to the house... It is working out fine for me... Chicken is cooked perfectly and veges the same... so far so good... I would recommend to others... I too like the fact that it is healthy eating...
Thank you for your review Pat, and for spreading the word to your friends!
After two delivery issues with OnTrac (they "lost" the package) we were notified by Freshly that we could change the delivery partner to FedEx if we selected a different delivery day.
Freshly has always been super friendly and very responsive when we've had to contact them by phone. Even though they weren't responsible for the shipping errors, they were very apologetic and did everything they could to help us understand.
They take customer service very seriously and I'm very happy that a better shipping partner is on board to take it from here.
Thank you, Freshly!
I'm so glad we were able to help! Please don't hesitate to reach out if any questions or concerns come up in the future!
We like the service and food. We get the meals for my elderly father in law. Shipping via OnTrac lost our shipment one time which was annoying but not your fault.
I have been getting delivery's for 5 weeks. We have not had any meals repeated. I started out with 6 meals a week, but changed to 9 meals a week. We go out once a week and I make something the last day. Also my husband has the one breakfast meal I receive each week. We love the food. We had the Turkey last night and I made cornbread stuffing to go with it. I would love for you to have more fish meals. It would be nice if you had some gluten free items like cookies, brownies, waffles or pancakes.
Thank you for your review, Vivianne! I'm so glad you've been enjoying the meals, and I appreciate your suggestions!
I have been wanting to try a meal delivery plan for a few years now, and have just never pulled the trigger. What drew me to Freshly was, the food was already prepared. That was great for me to take to work at lunch. I was honestly expecting to try it for a couple of weeks, be disappointed in the food quality, and cancel. I COULD NOT HAVE BEEN MORE WRONG. This is restaurant quality food. I like some dishes more than others, naturally, but Ive tried everything on the menu, and nothing has been below expectations. I highly recommend giving Freshly a try.
Thank you for your review, Charlie! I appreciate you giving us a try, and I hope you continue to enjoy all of the meals!
Im sending mine to my son at college and also opened an account for my elderly father who lives by himself. Its great to know they are getting good meals instead of junk food and fast food.
Thank you for your review, Sheila! I'm so glad to hear that your son and father have been loving the meals!
I wish there was a way to send the packaging back to you to reuse. At least everything but the cardboard I can deal with that.
Thank you for your review and feedback, Scott! I appreciate the suggestion regarding our packaging, and I can assure you that we're always looking into new packaging methods that would reduce our environmental impact. I hope we'll have more options available soon!
Why cant the delivery guy drop off the current meals box and pick up last weeks empty box to be reused, it would save Freshly money.
Thank you for your review, Lawrence! I appreciate your feedback as well regarding our packaging. While our carriers are not currently able to pick up the packaging and return it to us, we're always looking for new packaging methods. I hope in the near future we can have more packaging options available!
Its good, except I need more time to chose my meals. The deadline was somehow moved to wed. Also, I want more ethnic variety ( Mediterranean. Etc).
My husband and I work long days- we dont want to spend a long time in the kitchen after and we dont want to eat take-out either, We prefer portioned, healthy meals without the fuss - this is What Freshly provides! We have been impressed with the variety and the quality of Freshly meals! The meals taste great and the look delicious when plated too! We are Fans!
Thank you for your review Tammi, and I'm so glad you've been loving the meals!
Your food is very good & your large choice of meals is great for my way of life! I have a different meals each mealtime each day. The food stays is still tasty at end of meals/week!
Thank you for your review, Norma!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Thank you for taking the time to review Freshly!