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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Kay A.
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Great food
April 4, 2018

The food is easy to prepare and great tasting. It's easy to throw one in my bag for work and nor have to think about not eating fast food or something fried.

Date of experience: April 1, 2018
Megan M. — Freshly Rep
over a year old

Thank you for taking the time to review Freshly!

Texas
1 review
0 helpful votes
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Healthy and Easy
April 3, 2018

Healthy, wholesome food. No ingredients with un-pronouncable names. Heats like leftovers but much tastier!

Date of experience: April 1, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review!

California
1 review
0 helpful votes
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Great Meals for the week
April 3, 2018

I am really enjoying Freshly. The majority of dishes have been very tasty and definitely fresh. I would recommend they change the menu more frequently though for more variety for people who order ever week and have dietary restrictions.

Date of experience: April 1, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review Elif! I appreciate your feedback, and I can assure you that we're working to add more variety as we continue to grow!

Washington
1 review
1 helpful vote
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The food is fine when I comes on time. When it doesnt, customer service doesnt have a clear view of what to do, whats been done or whats been offered. Also, food safety concerns should be absolutely paramount, theyre not. If for ANY reason a customer feels unsafe eating a meal they should be refunded.

Date of experience: March 31, 2018
Megan M. — Freshly Rep
over a year old

I’m terribly sorry to hear about your recent experience with our service, Sina. Please know that we take any and all issues of meal packaging and quality with the greatest concern. I'm glad that we were in contact via private message so I could investigate and assist this further. I'm certainly glad I was able to help make this right, and please don't hesitate to reach out if I can ever assist in any way!

California
1 review
2 helpful votes
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Love freshly's recipes. Too salty for me. I doctor it up by adding more veggies to mix w/ the sauce.

Date of experience: March 31, 2018
California
1 review
2 helpful votes
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The Runkle Review
April 2, 2018

We have enjoyed your meals so far. They are fresh and delightful. We like the suggestions for making the meals more flavorful. I like the portions, they make it so you don't tend to overeat and leaves us for the most part satisfied. Sometimes we do add our own dessert.
I guess the only suggestion I would have, is more variety.

Date of experience: March 31, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review Ellen, and I appreciate your feedback!

Arizona
1 review
0 helpful votes
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Meals are well packaged and are as good or better than anything I have the time or skill to cook. I also like the fact that you can select your meals based on carbs or calories by sorting the menu. Of the different meals I have tried, there were only 2 that I did not think were worth it.

Date of experience: March 30, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Kate!

Washington
1 review
0 helpful votes
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Makes eating healthy easier
March 30, 2018

Fast, fresh and healthy meals that help me eat much better at lunch. My new "fast food"!
Good variety of interesting taste combinations and comfort foods that keep me fueled up amd without cravings for munchies in the late afternoon.

Date of experience: March 29, 2018
Megan M. — Freshly Rep
over a year old

Thank you for reviewing Freshly, Amy! I'm so glad you've been loving the meals!

Tennessee
1 review
0 helpful votes
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Excellent meals!
March 29, 2018

I've been enjoying meals for about two months. With busy weeks, it's nice to come home and have a delicious and nutritious meal at my fingertips! I look forward to receiving my new box of meals each week!

Date of experience: March 27, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review Laura, and I hope you continue to enjoy all of the meals!

Minnesota
1 review
0 helpful votes
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Options
March 29, 2018

I'd live to see options for breakfast, lunch and dinner. I order your meals for my Dad and from somewhere else for me that can provide e meals a day.

Date of experience: March 27, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Lisa! I can assure you that we're working to add more variety as we continue to grow!

California
2 reviews
0 helpful votes
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Like It...
March 29, 2018

I like the food and I like the idea of having the meals come for the 4 meals... that way I do not have to buy so much at the store... It is comforting to think also if you are not feeling well food will still be coming to the house... It is working out fine for me... Chicken is cooked perfectly and veges the same... so far so good... I would recommend to others... I too like the fact that it is healthy eating...

Date of experience: March 27, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review Pat, and for spreading the word to your friends!

California
1 review
0 helpful votes
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After two delivery issues with OnTrac (they "lost" the package) we were notified by Freshly that we could change the delivery partner to FedEx if we selected a different delivery day.

Freshly has always been super friendly and very responsive when we've had to contact them by phone. Even though they weren't responsible for the shipping errors, they were very apologetic and did everything they could to help us understand.

They take customer service very seriously and I'm very happy that a better shipping partner is on board to take it from here.

Thank you, Freshly!

Date of experience: March 27, 2018
Megan M. — Freshly Rep
over a year old

I'm so glad we were able to help! Please don't hesitate to reach out if any questions or concerns come up in the future!


Food is good. Shipping via OnTrac is not.
March 22, 2018
Previous review

We like the service and food. We get the meals for my elderly father in law. Shipping via OnTrac lost our shipment one time which was annoying but not your fault.

Date of experience: March 20, 2018
Arizona
1 review
0 helpful votes
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Great food!
March 28, 2018

I have been getting delivery's for 5 weeks. We have not had any meals repeated. I started out with 6 meals a week, but changed to 9 meals a week. We go out once a week and I make something the last day. Also my husband has the one breakfast meal I receive each week. We love the food. We had the Turkey last night and I made cornbread stuffing to go with it. I would love for you to have more fish meals. It would be nice if you had some gluten free items like cookies, brownies, waffles or pancakes.

Date of experience: March 26, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Vivianne! I'm so glad you've been enjoying the meals, and I appreciate your suggestions!

Tennessee
1 review
0 helpful votes
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FAR exceeded my expectations.
March 28, 2018

I have been wanting to try a meal delivery plan for a few years now, and have just never pulled the trigger. What drew me to Freshly was, the food was already prepared. That was great for me to take to work at lunch. I was honestly expecting to try it for a couple of weeks, be disappointed in the food quality, and cancel. I COULD NOT HAVE BEEN MORE WRONG. This is restaurant quality food. I like some dishes more than others, naturally, but Ive tried everything on the menu, and nothing has been below expectations. I highly recommend giving Freshly a try.

Date of experience: March 26, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Charlie! I appreciate you giving us a try, and I hope you continue to enjoy all of the meals!

Tennessee
1 review
0 helpful votes
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Great for people who dont cook
March 26, 2018

Im sending mine to my son at college and also opened an account for my elderly father who lives by himself. Its great to know they are getting good meals instead of junk food and fast food.

Date of experience: March 25, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Sheila! I'm so glad to hear that your son and father have been loving the meals!

California
1 review
0 helpful votes
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Love the food hate the packaging.
March 26, 2018

I wish there was a way to send the packaging back to you to reuse. At least everything but the cardboard I can deal with that.

Date of experience: March 25, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Scott! I appreciate the suggestion regarding our packaging, and I can assure you that we're always looking into new packaging methods that would reduce our environmental impact. I hope we'll have more options available soon!

Illinois
1 review
0 helpful votes
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Recycling
March 26, 2018

Why cant the delivery guy drop off the current meals box and pick up last weeks empty box to be reused, it would save Freshly money.

Date of experience: March 25, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Lawrence! I appreciate your feedback as well regarding our packaging. While our carriers are not currently able to pick up the packaging and return it to us, we're always looking for new packaging methods. I hope in the near future we can have more packaging options available!

California
1 review
0 helpful votes
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Its good
March 26, 2018

Its good, except I need more time to chose my meals. The deadline was somehow moved to wed. Also, I want more ethnic variety ( Mediterranean. Etc).

Date of experience: March 24, 2018
California
1 review
0 helpful votes
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My husband and I work long days- we dont want to spend a long time in the kitchen after and we dont want to eat take-out either, We prefer portioned, healthy meals without the fuss - this is What Freshly provides! We have been impressed with the variety and the quality of Freshly meals! The meals taste great and the look delicious when plated too! We are Fans!

Date of experience: March 24, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review Tammi, and I'm so glad you've been loving the meals!

California
1 review
0 helpful votes
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Your food is very good & your large choice of meals is great for my way of life! I have a different meals each mealtime each day. The food stays is still tasty at end of meals/week!

Date of experience: March 24, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Norma!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States