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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Healthy meal and prepared well; nice portions, and tasty. Very nice to have available for a single person.
I have been using Freshly for a little over a month now and, while not every dish fit my palate, everything has still been wonderfully prepared. Most of the meals I have had have been great and more than a few have been positively fantastic. All this at a cost per meal that really works wonderfully for me.
I had one incident where I received the wrong meal. The sleeve did not match the meal inside. Customer service was amazing and they resolved my concerns very quickly and with a friendly attitude.
I have referred multiple people to the service and will continue to do so!
Freshly has been a life saver for me while going through academy. The meals are well balanced. Healthy. And absolutely delicious.
Most of the meals I have tried have been really good. But i cancelled my service due to the fact that the meals are trucked from Arizona to Fedex facilities where they sit until picked up for shipping. Freshly will not ship overnight. So by the time my orders arrive, I have about 2 days to eat 6 meals before the expiration date. Also, orders have arrived late and I had to deal with old food. I dont recommend simply because of shipping issues and refusal to ship overnight.
We truly appreciate your feedback Kellie, and I'm very sorry to hear about your dissatisfaction with the service!
We work with our carriers to ensure the meals are sent as quickly and efficiently as possible to our customers. We take on all shipping expenses, and our carriers can't commit to delivering within one day to certain zones. Due to these two reasons, we're not able to ship within one day to all zip codes. This past year especially we've been working diligently with our carriers to offer more delivery options and days, and have moved some zip codes into a one day delivery zone. We hope to continue this trend as we open up our new kitchen towards the end of this year!
In terms of the use-by dates, because we ship without using preservatives the refrigerated shelf life would generally be 3-5 days after delivery. However, the meals can be frozen for longer if necessary! I've reached out in a private message to provide further heating instructions, and also to get more information so I can investigate your delivery delay further. I hope to hear back from you so I can help!
Freshly does exaxtly as they advertise. The meals are fresh packed tighly in a box with packaged sealed ice packs that are reusable. Perfect for since I'm single and I am working during the late evening. Def give it a try.
Enjoying freshly for about a month and Im super impressed with the menu and selection and quality of the food. Can only say that one meal was not my cup of tea but all the rest have been a 3 to 4+. Delivery is always at the same time on Saturdays.
I've been happy with our Freshly dinners. They are nicely prepared and easy to serve. The vegetables are very generous.
Thank you for reviewing Freshly, Deanna!
Overall I like my freshly meals. I feel it's *slightly over priced but I make a good money but I've seen other companies charge their meals for $6-$8/meal vs $10/meal like yours. I also want more dairy free meal options.
Thank you for your review and feedback, Justine!
This helps so much especially on weeknights. It has helped me feel less sluggish and i really look forward to dinner time.
Thank you for your review, Bailee!
We are new with Freshly and find their website easy to navigate and to order meals. We have enjoyed the meals very much as they are simple to warm up for serving and are of quality. The selection of meals is somewhat limited and the meals are bland but I expect this is also the case with the other companies that offer the same service.
Thank you for your review, Miguel. I appreciate your feedback regarding our seasoning and selections, and I'll be sure this reaches our chefs. We're working to add more variety as we continue to grow!
My husband and I both work full time jobs and neither wants to cook when we get home. It is so easy and nice to warm up a healthy and delicious meal. My husband has always resisted healthy eating. He has no complaints about freshly meals! I am glad to have gluten free paleo meals at my fingertips.
Thank you for your review Karen, and I'm so glad to hear that you and your husband have been enjoying the meals!
FRESHLY HAS BEEN THE BEST THING FOR US! WITH BOTH OF US WORKING 60 PLUS HOURS PER WEEK FRESHLY HELPS US EAT HEALTHY WITHOUT HAVING TO SPEND HOURS COOKING
Thank you for your review, Erica!
Not having to come home and cook for an hour is wonderful. The meals are so convenient and easy to heat up. For the most part they're very tasty, however, the chicken tatses the same in most selections. Would like other beef, pork and seafood options with more variety.
Thank you for reviewing Freshly, Michele! I appreciate your feedback about our selections, and I can assure you that we're working to add more variety as we continue to grow!
Some of the food is good, other pretty bland, rarely is it great. I love the convenience. But I wont continue long-term for two reasons: 1. The amount of waste in the form of ice pack + insulation + box every week breaks my heart. 2. $10 per meal is a lot for a single meal and I dont choose, on an ongoing basis, to spend that much on each meal. Its great once in a great while when I anticipate Im going to have a busy week, but once every couple months is all the more I would choose to do that.
The use date was expired on two meals this week. So I tossed them. Also, Id like to see more beef dishes.
Thank you for your review, Marlene! I'm sorry to hear about the trouble with your recent order, and I've reached out to you via private message so I can assist. All of our meals are prepared fresh and are stamped with a use-by date that would generally be 4-5 days from the ship date. I certainly hope to hear back from you so I can investigate further!
The food does taste great; however I'm still trying to justify paying $10 per meal when no discounts are applied. I work in the city, and I love bringing my Freshly's for lunch; however it is the same price per meal as if I was eating out for lunch.
Thank you for your review Gabriel, and I appreciate your feedback!
I've really enjoyed the last 4 weeks of my meals with Freshly, but unfortunately now i'm at the point that I've tried all of the dishes that sound appetizing, so I have no choice but to repeat. With so many other food delivery options, I'm going to skip the weeks until there are new dishes added. I wish they would add 3-4 new dishes a week - I don't mind a few repeats, but not entire weeks.
Also - one suggestion - if you don't change your default menu, it automatically sends you the menu from the previous week. I missed the cutoff date to edit my menu and got sent the same 3 meals from the week before, which was disappointing. At least send 3 new options!
Thank you for your review, Katie! I appreciate your feedback regarding our meal options, and I'm sorry to hear you haven't been fully satisfied with our service. I certainly hope you'll check with us, as we're working to add more variety as we continue to grow!
2 things:
One, the packaging. Oh how I had your packaging for the individual meals. The plastic is almost impossible to take off. And I hate cutting it off. I eat these at work, and don't have a knife (other than plastic) to cut out the plastic. One can't just pull the plastic off, it is stuck on too hard. Yes, I did bring a proper knife to work to remove the plastic, but that is lame.
Two, you need to add the option for the user to buy less than or more than 6 items (let's say 4-8) items per week. Some weeks I'd like to buy more, and other weeks; e.g., when I'm traveling; I'd prefer to buy less.
Thanks for your review Robert, and I appreciate your feedback!
I've reached out to you via private message as well, as we have four meal plan sizes available. Currently our meal plans come in quantities of 4, 6, 9 or 12-Meals per week!
Decent food but great price. Being on the Paleo diet can get expensive. Freshly helps keep those food expenses down. No, I did not get paid for this review.
Thanks for your review Patrick, and I hope you continue to enjoy the meals!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Nicole! I can assure you that our packaging is a top priority for us. We specifically want our film to be strong enough to withstand transit, while being easily peeled. We hope to have a solution available very soon!