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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Better than expected. Great portion sides. Only complaint is that I wish there were more flavorful options that weren't spicy.
Overall the food is very good albeit not as good as it used to be. Recently food has been greasy. Lots of chicken meals, a plus, but no fish & they have deleted all vegetarian meals even though several meals would only require not adding meat to the meal, ie baked penne.
I like the idea and cost, but I did begin to get bored with the menu. Even my favorite Freshly meals were no longer hitting the spot. Most meal choices are based on chicken breast with some kind of sauce. There is no option for vegetarian. I wish the menu get more varieties or add new option frequently. My husband doesn't like chicken and my daughter is vegetarian. It means I still need to cook for her. I really expected to find a solution to not need to cook anymore :)
Hi Eliane, thank you your review! While we do like to add 1-2 new meals each week, and while we keep most of our favorites on our menu based on customer feedback and ratings, this has not been the case for you, and I do apologize about this. I'll be sure to pass along your feedback, but if there's anything else that you would like to share, and if I can be of any assistance, feel free to give me a shout at [email protected]! Thank you!
All Freshly meals come substantially boxed with lots of insulation & extra large freezer packs to ensure the meals stay cold enroute to your refrigerator. They also monitor the deliveries & if anything happens to compromise it they'll let you know that it either won't be delivered or if it is to throw it away. They'll then give you a good discount on your next 1 or 2 deliveries. Good customer service! They're also very conscientious about the quality of the ingredients & utilize lower fat & sugar options without compromising flavor. I really like their butternut squash "pasta" substitute. (My only complaint personally is it seems like a lot of the meals are of the "spicy" variety & I'm not a fan of those but I know a lot of people are. I especially don't like spicy green beans, etc.)
Hi Kathi, thank you for your review! I'm happy to hear that you like our meals! We do try our best not to over-season, but in the meantime, be sure to visit our menu and view indicator tags below the pictures of our meals to know which meals are spicy or not. Thank you for being a part of Freshly!
I started this for my Mom that lives alone and has early dementia. With the Covid 19 stay at home orders I was concerned for her getting out to the stores not fully understanding what was going on. Now I know she is getting much healthier meals and doesn't have to venture out. I have peace of mind too!
Hi Nancy, thanks for your review. I'm happy to hear that we're able to give you peace of mind by provide your mother meals during these times. We hope she's enjoying them! Thank you again, Nancy.
The dishes are very delicious, very convenient and easy to prepare. Also, i am working on my balance of carbs and protein - and great that all the detail is available for each meal. The online and mobile tools to manage ordered are very convenient. I used to eat our alot - think i'll be dining in more with Freshly. Very happy with the meals, service, and digital support.
Hi John, thank you for rating us! I'm very glad to hear that you're enjoying our meals, and I hope you'll continue to order and have a good time with us! Thank you so much for being a part of Freshly!
Delivery as promised, on time for our afternoon supper. Well packaged with attention paid to each package. Instruction's for cooking spot on! Meals were delicious to "wish there were more!" not that we were shortchanged (we were not) but rather we really wished there was more because it was so good!
Hi there, thank you for rating us! I'm happy to hear that you were able to get your meals as expected, and I'll be sure to pass along your feedback!
Thank you for being a part of Freshly!
Very happy with the Freshly meals and service. I would like to see more fish dishes on the menu.
Hi Nancy, thank you for rating us! I'm very happy to hear that our food and service have been a great fit for you, and while we don't have any fish dishes on our menu right now, I'll be sure to pass along your feedback! Thanks again!
My meals arrive like clock work every work. The taste and portion is always consistent. Taste is always delicious.
Some of the meals portions are too small.
Hi Celeste, thank you for your review! I'm happy to hear that our meals are working out nicely for you! Thank you for being a part of Freshly!
I love the convenience and the options. I'm satisfied with the delivery that's always at my door when promised. Overall, I've had a great experience with the service as well as customer service. I'd take away another half star if I had the option: My one "complaint" would be the consistency with some of the meals. I can usually tell that not everyone has the same prepping/packing style, or were possibly in a hurry? Example, the Springtime Chicken Pilaf sometimes hardly has any sauce or it will be loaded with extra sauce. Or the chicken cacciatore will have the chicken "dumped" in the center and have VERY little to no sauce. Makes for disappointing dinners that I can't even finish :( so it's disappointing feeling like I wasted some money. Overall I guess because of convenience for my schedule I can take that risk :/
Hi Meghan, thank you for rating us! I'm happy to hear that you like our meals, but I do apologize for any inconvenience that you've experienced with us. We do try our best to be as consistent as much as possible, but I'll be sure to pass along your feedback as we take these matters seriously. If there's anything else that you would like to share, and if there's anything that we can do to help, feel free to connect with me at [email protected]!
I don't like lots of your meals. I have found 7 dependable meals and if I stick to those, I'm ok. You have way too much chicken and your pork is tasteless and mushy.
Great tasting foods for me as I am not a great cook.
Hi Philip, thank you for rating us! We're so happy to cook for you! Thank you for being a part of Freshly!
I've just received my third set of meals and I'm enjoying it, gives an easy variety to the week!
I like the meals but find that there are too many spicy ones. Also I wish that they would offer some fruits and salads. While there is a good selection of meals, I hope that they will be adding more of a variety in the future. I am super pleased with the delivery person I have. He is excellent. The customer service is also very good. I am very happy to be a client of Freshly and like the fact that you are interested in your client's opinion.
Hi Linda, thank you for rating us! We do try our best not to over-season, but I'll be sure to pass along your feedback. In the meantime, be sure to visit our menu and check the tags below our pictures in order to determine which meals are spicy or not. If you have anything else to share with us, feel free to give me a shout at [email protected]! Thank you for being a part of Freshly!
I've been receiving 6 meals a week from Freshly since November 2019. We have tried most of the meals and have identified approximately 10 we reorder regularly. We're grateful for the seasonal meal changes. The meals make my work week much easier.
All the meals have been great, mostly sized perfect. Impressed with the variety of choices. Have had 3 deliveries, 1st was perfect, 2nd came a whole 24 hours late and threw away, 3rd didn't come when FedEx said they couldn't get here. After begging for delivery, got it delivered same promised date. Not happy about ground distribution. Meals are great.
Hi Michael, thank you for rating us! Though we don't have a guaranteed delivery time since we only use delivery partners to get our meals quicker to you, I definitely understand your concerns, and I'll be sure to pass your feedback along. If there's anything that we can to to make things right and better for you, feel free to reach out to me at [email protected], and I would be more than happy to listen!
I had a delivery that was not delivered to my door, but I spoke to customer service and they were extremely helpful. The next delivery was right to my door right on time. I would recommend them to anyone who wants yummy meals delivered right to your door.
Hi Alex, thank you for rating us! I'm happy to hear that we were able to help you out! Thank you for recommending us, and for being a part of Freshly!
Its filling for about an hour... i just feel like the portions should be 800 calories. Of course, I am a 200 lb male.
Hi there, Matt! Thank you for sharing this with us. I'm sorry to hear you haven't been left feeling fully satisfied by the meals. I'll be sure to pass along your concerns with meal portions, over to our kitchen. Another great way to get your feedback heard is to rate the meals! It goes straight to our chefs!
If there's anything I can personally assist with, please don't hesitate to give me a shout over at [email protected]!
Freshly has been fantastic for me! I'm single and live in Manhattan, so buying groceries and cooking can be ridiculously expensive! But, I found Freshly and they work perfectly for my dinner needs! They ate very affordable, taste delicious, low calorie, healthy AND shipping is free! I highly recommend Freshly for food/meal delivery service!
Hello Gregory! Thanks for sharing this with us --I love knowing that you've enjoyed your meals.
I am truly sorry to hear you've had delivery troubles in the past and aren't fulfilled with the current meal selection. Our entrees are designed to be enjoyed as lunch and/or dinner, though I understand the desire for something a bit lighter earlier in your day. We don't make dishes such as salads or wraps, due to concerns with the shelf life. Of course, I'll be sure to pass along your concerns with meal portions, over to our kitchen.
You can also email us at [email protected] to chat with our Wellness Experts on which meals best meet your goals!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carole, thank you for rating us! I'm so sorry to hear about your experience with us recently, but I'll be sure to pass along your feedback as we always seek to improve! We don't have vegetarian options right now, but we do have some vegetarian-friendly options, and we try to add 1-2 new meals each week so be sure to keep an eye out! If there is anything else that you would like to share, feel free to give me a shout at [email protected]! Thanks!