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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I am pretty satisfied with Freshly. The food is always good and I like that I can change my options every week. Some of the items could be portioned more equally, and there have been a few meals I've received that don't seem to be prepared fully, but otherwise I've had little issues. I would like to see more lunch-based options, perhaps a plan where you can get meals for both lunch and dinner.
I would like to see many more options that feature a portion of meat with veg on the side such as (Chicken Parm) or, also, large chunks of meat. There seems to be a preponderance of chopped up meat and veg dishes which I don't find as appealing.
Also, I would appreciate more veggies (not chopped up) in the dishes.
Thanks for sharing these suggestions, Marilyn! I'll be sure to pass them along to our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers!
Food is mostly excellent: fresh, healthy if sometimes a bit bland for my taste. I really wish you'd bring back Rustic Chicken!
There is only one thing I don't like about Freshly: disposing/recycling of the ice packs. I wish we could pour the liquid gel down the drain! It is far too heavy to put in the trash. I'd prefer regular dry ice -- which can be left in the sink and just drys up and disappears.
Hi Arthur, thank you for rating us! While I'm happy to hear that you find most of our meals excellent, I do apologize for any inconvenience that you've experienced with the meals that you didn't enjoy as much, but I'll be sure to pass along your feedback as we're always seeking to improve! We do like to keep most of our favorites based on customer ratings and feedback, so be sure to keep an eye out!
We're still looking for out materials that we can use in the future that will be much easier to dispose of, but in the meantime, we encourage everyone to reuse and recycle. If there's anything else that you would like to share, feel free to give me a shout at [email protected]! Thanks!
I pretty much love every meal I've ordered. Of course some more than others, but they are delicious, healthy and perfect portioned. However, I hate peas and there is a meal or two I won't order because the main vegetable is peas. I love meat loaf I just wish there was a way to order it without peas and an alternate for a different vegetable. When will you bring back asparagus?
Thanks for sharing your rating and review, Michael! I'm glad to hear you've enjoyed your meals, and I'll be sure to pass along your thoughts on veggie sides to our kitchen!
Have been pleased with the meal quality and glad I can skip a few weeks without hassle.
We appreciate your 5 star review, Mike! I'm thrilled to hear how you've been pleased by our meals, and the overall convenience! I hope you continue to enjoy!
The first week was great! My next week was so so. By the third week, I could barely eat what I ordered. There is too much sodium in the meals, and some of them gave me indigestion which I don't normally have. I've been skipping the last three weeks, and I'm probably going to cancel my subscription because I have no taste for the meals. I'm disappointed because I love the idea of not having to shop, prep and cook dinners for one.
Thanks for your review, Beth!
I'm so sorry we haven't been successful in continuously satisfy you by our meals. We use a naturally occurring ingredient such as mineral-dense sea salt to season our meals, and by average each meal contains 700 mg with options as low as 400 mg. With that said, I'll be sure to pass your feedback along to our Chefs. Since we're not a low sodium alternative, for any health concerns, definitely speak with your doctor, but feel free to reach out to our Wellness Experts at [email protected] for any questions or concerns!
If there's anything else that you would like to share, and if I can be of any assistance, feel free to give me a shout at [email protected]! Thank you!
Mostly good. I froze several meals ( immediately upon arrival) & thawed and tried to eat them. Some were spoiled...( I ate a few bites of spoiled food.) where the wrap was SWOLLEN. I didn't understand to microwave meals frozen.
I like the simpler meals. Chicken white meat with vegetable etc. I don't care for &dark meat chicken & I don't like the shredded chicken with the vegetables & sauces.
Thanks for sharing this with us, Barbara! I'm truly sorry to hear you haven't been fully satisfied with the current meal selection. I'll be sure to pass this over to our kitchen, and I recommend rating your meals as well. That feedback goes straight to our chefs and is vital when making improvements to our menu. Thanks again, Barbara!
I have been overall satisfied with freshly. I have been eating your meals for a couple years now. I don't like how policies have changed for when food does not arrive on time. I also don't like that there are mushrooms in so many dishes. I wish there was an alternative to these dishes available without mushrooms. I have been very grateful for these meals during covid and overall I am a satisfied customer
Has only been a couple of weeks but I have yet to find a meal that I didn't really enjoy. Portions are perfect for me. I am probably spending about the same as I would if I ordered takeout. I would like to see Seafood in the meal selection.
Hi Roger, thanks for your feedback. I'm happy to hear that you're enjoying your meals! I'll be sure to let our chefs know that we can add more seafood to our menu! Thanks again, Roger!
I like the food quite a bit. It is expensive, though, and I likely will not be able to continue after it becomes easier to begin shopping at the grocery store again once the current quarantine ends. I also am very disappointed in the complete lack of plant-based proteins and vegetarian meals. I also accidentally received dark chicken meat and fatty pork that I did not expect and it was very unappetizing for me. I wasn't able to eat those meals fast enough to know how much I disliked them and stop them from being delivered again so I had to push myself to eat them again and that wasn't great. Overall, the food is very good, with a couple notable exceptions.
Hi Ayesha, thank you for your review! I understand that budgeting is important when it comes to food, and so we've created a friend referral program that can get you $10 off your next 2 orders for every friend that you refer to sign up! While we do like to add 1-2 new meals each week, while keeping most of our favorites on our menu, I'll be sure to pass along your feedback as we seek to improve on our meals. I apologize for any inconvenience you've experienced, but if you can give me a shout at [email protected], I would be more than happy to help make things right!
Professional, on time every week, good quality.
I just wish there was more variety of dishes, and different meat besides mostly chicken.
Hi Jennifer, thanks for your review. I'm happy to hear that you're enjoying our meals and service! We typically update our menu once a week with one new meal, definitely keep an eye out for more meals you'd enjoy. Also, I'd suggest trying our Sausage Baked penne, it's one of our faves. Thanks again, Jennifer!
Nice to open my fridge and have a selection of healthy meals to choose from. They are really good and just need heating for a few miutes. I am eating more veggies than ever without even realizing it!
Hi Jan, thanks for your review. I'm so happy to hear that you're enjoying our meals! I'm glad we're able to cook for you. Thanks for being a part of Freshly!
Always comes on time, boxes are packed well with dinners and ice to keep them fresh. Dinners are concentrated on being healthy and filling meals. I would recommend this company to anyone.
Hi Elizabeth, thank you for your rating! I'm happy to hear that your meals always arrive as expected, and that our meals are a great fit for you! Thank you so much for recommending us, and for being a part of Freshly!
I love this service. The meals are great and healthy, which keeps me away from fast food. I like that I don't have to cook too. They are always adding new meals. I like that I can skip weeks if I need/want to. Would definitely recommend!
Hi Kelcy, thank you for rating us! I'm so happy to hear that our meals are a great fit for you! Thank you for recommending us, and for being a part of Freshly!
Meals are well thought out, Main meat is always tender and sides are nicely seasoned.
I have only found a couple I did not like.
Need more STEW and POT ROAST selections.
Hi Fred, thank you for rating us! I'm happy to hear that you like our meals, but I do apologize for your experience with the meals that you didn't enjoy as much, and I'll be sure to pass along your feedback. If there's anything else that you would like to share, feel free to give me a shout at [email protected]!
I love your bowl recipes; Complex and tasty. The quality is fantastic. I also love the ease of just heating it up.
Like it very much... it's tasty, chewable and the rice that accompanies it is a perfect addition
Sounds like we're a great match! Thanks for being part of the Freshly fam, Geri!
Since we started ordering with Freshly we have been delighted by the variety of meals offered. Everything we have tried so far has been delicious and healthy. It has also saved us money on our food bill. It's hard to cook for just the two of us and not have leftovers piling up in the fridge and eventually ending up being thrown out. That means throwing money down the drain since food isn't cheap. Give it a try for yourself and see!
Thanks for the Freshly love, Cora! I love hearing that you've incorporated our meals into your family's routine!
Freshly does everything they promise and more.My meals arrive each week on time, cold and meticulously packed. They are tasty and very healthy. The web site is intuitive and quick and easy
To use. I am more than satisfied. I will be a lifetime customer.
Thanks for this Freshly love, Ernest! We love cooking for you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, Chris! Thanks for sharing this with us. I'm glad to hear you've enjoyed your meals overall, and I'll be sure to pass this along. Customer feedback and suggestions are how we improve, so I do appreciate you sharing this.
If there's anything I can assist with, please don't hesitate to connect with me over at [email protected]!