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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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We have been ordering meals from Freshly.com for around a year. The food is delicious and the service is efficient. Freshly has an extensive meal selection, with regular new additions. My husband and I are very happy with our Freshly meals.
I love that I can take a Freshly meal to work when I don't have time to cook. It saves me money so I don't eat out and I can see the nutrition value on the package. They have a wide variety of meals so you're definitely going to find something that fits your pallet. Very convenient for anyone out there!
I have been using Freshley for several months now. Not only are the meals really delicious, healthy and low calorie, they make my life so much easier! Having their variety of meals shipped to my home weekly, saves me so much time and stress. And the app is beyond easy to use! They're always adding new delicious menu items so you are always switching up your meals. This beats meal prep any day! I recommend to everyone.
Hi Grayson, thank you for rating us!
I'm very happy to hear that our food and service have been a great fit for you! I really appreciate your taking the time to share your experience with us, and it's customers such as yourself that help us continue to grow and improve!
Thank you so much for recommending us, and for being a part of Freshly!
I have ordered Freshly since I believe Feb of 2020. I am very happy with the service and the food. The meals arrive every Friday and when I get home from work they are on my front stoop. I unpackage them and they are consistently well insulated within the box and iced to keep them cool until I unwrap and put them into the refrigerator. The quality of the food is awesome and well seasoned. There are several meals that do not appeal to me only because of my own issues. I must say I'm not sure where the Chicken comes from but it has to be the best tasting, most plump, and Grissel less chicken I have ever had. This service works well for me since I'm single and it can get very hard to cook a decent meal for one person, unless you want to eat the same meals all week, which I used to do but gets old. Everything about Freshly I'm very satisfied and will continue to order cause it works well for me.
Hi there, Darin! Thanks for sharing this with us. I'm glad to hear you've enjoyed your meals overall, and I'll be sure to pass your feedback along. Customer feedback and suggestions are how we improve, so I do appreciate you sharing this. Thanks again!
The food is well prepared and packaged. The food is consistent and very tasty. There are lots of options each week to choose from. And every once in a while a new dish will pop up, with that said it'd be nice if there were a few more new items on a regular basis rotated in or to provide more variety to those who order every week.
We typically update our menu once a week with one new meal, definitely keep an eye out for more meals you'd enjoy. In light of this, I'll be sure to pass along your feedback as we always seek to improve! Thanks for rating us, Laura!
I love the meals. They are so convenient for me and filling too. I love having a quick but healthy option. I would rather a lower salt content, but I can deal with that. I was a bit skeptical at first, due to reviews about late or missing meals, but I've always received mine on time (so far).
We appreciate your 5 star review, Laura! I'm thrilled to hear how you've been pleased by our meals, and the overall convenience! I hope you continue to enjoy!
We love cooking and eating. We also wanted to find a meal plan to help us enjoy what we ate while being more conscious of how much we were eating. First step was trying Freshly. Our first order was last December. We have been so pleased with the quality, consistency and choices, that we have continued. I personally love that the meals are gluten free with many in the 400-500 calorie range. I notice I feel so much better, and I personally feel this has helped me loose weight by simply making this one change of managing what I eat for dinner. We really look forward to dinner time! I feel we spend about the same, the food is very good, satisfying, and we don't feel like binge eating the rest of the evening (we aren't perfect but it really is a lot less often). Packaging is almost entirely recyclable, and delivery has been so consistent. Freshly has been a home run for us!
We're so happy to hear this, Sandra! Thank you so much for sharing your review!
Freshly saves me time and energy. The food is delicious. I wish you'd bring back your turkey sheperds pie. It was great. Thanks for your service.
We're so happy to cook for you! Thank you so much for being a part of Freshly, Pamela!
There are 2 areas that could use improvement: 1) more meals to choose from. I am one person and eat these for lunch and dinner some days, so I get bored with some of the same meals. 2) I have received several meals that expire too soon after receipt.
For these reasons, I've thought about skipping weeks or cancelling sooner than expected.
Food is very good. I bring them for lunch at work. I save money and enjoy a hot meal.
I have had almost 20 shipments from Freshly. The quality is always first rate, and you can't beat having a fresh dinner ready in a matter of minutes.
Hi Steven, thank you for rating us! I'm happy to hear that you're enjoying so far. Thanks for being a part of Freshly!
Love the meals, Wish protein sizes were a bit bigger.
Hi Justin, thank you for your review! I'll be sure to pass along your feedback, but in the meantime, check out our larger plans at 9 and 12 meals per week! Thanks again!
The food has been excellent both in flavor and presentation.
Thanks for your fantastic review, Linda! We're so glad to hear how you've been please by our meals. We hope you continue to enjoy!
The Good: I love saving time while grocery shopping and no longer having to pre-plan my dinners. I also approve of the ingredients, which are generally healthy and without preservatives. I also found their delivery to be reliable and the skip a week feature is handy. The Bad: Sometimes I skip a week just based on cost. 6 meals for $60 is a good price when compared with eating out, but I find that when I do cook, I can often make my dinners for less. Also, while it sounds counter-intuitive, I sometimes wish the meals weren't so healthy. Too much cauliflower pasta instead of real pasta noodles, opting for baked everything or adding more spices instead of just deep-frying or adding some salt and breading, etc. Sometimes I don't want an alternative but would actually prefer the real thing. (Note: This is most common with their Whole Comfort and Take Out Twists meal categories.) I would also recommend adding a new menu every few weeks to keep things fresh. I find myself eating the same meals over and over again because there were just a few I enjoy. Overall, Freshly is a great concept, but their effort falls a bit short of the mark for me personally. Overall Rating: 6/10
Hi Nicole, thanks for your feedback. I'm happy to hear you're enjoying our meals and service! We appreciate your great ideas, and we'll pass this along to our team for further review. Thanks for being a part of Freshly!
We tried Hello Fresh and loved it, but we needed something more convenient. We are constantly on the go some already prepared meals sounded very appealing but we were concerned about losing the fresh taste. Freshly meals taste like they were cooked that day and they're super convenient to take to work. We absolutely love Freshly!
My husband and I have been enjoying our Freshly meals for a few weeks now! We love the convenience and we love the food choices. I have Celiac Disease so it's wonderful to know all the meals are gluten free! Thanks Freshly for making dinner delicious, easy anc cost effective!
We used many services and felt Freshly was delicious and convenient. The microwave meals can be amazing! My favorite is cauliflower bolognese and it tasted great. I recommended my girl friends too and they all enjoyed it! Thank you, Freshly!
I have two subscriptions - one for me and one that I send to my parents. I got my first set of meals as a gift for my folks and they continue to enjoy tasty selections each week. I have enjoyed my meals as well.
I have also found Freshly's customer service staff to be terrific via their chat feature and over the phone.
If you want some good meals delivered right to your door, give Freshly a try - you won't regret it!
Hi Catherine, thank you for rating us!
I'm very happy to hear that our food and service have been a great fit for you! I really appreciate your taking the time to share your experience with us, and it's customers such as yourself that help us continue to grow and improve!
Thank you so much for recommending us, and for being a part of Freshly!
Generally pleased, but would appreciate some vegetarian (or at least non-meat) options. Good nutrition is a hallmark, which I appreciate.
I'm so happy to hear this, Samuel! Thank you so much for your rating!
I have been purchasing Freshly meals for the past year and a half. The sizes are perfect for me and I generally pack some away for lunch the next day. I have tried 3/4 of the meals and have never been let down. There are a lot of choices.
They are always delivered on time and packed beautifully in the boxes. They come fresh and ready to microwave. Very simple preparation.
I would highly recommend Freshly as it is easy, convenient, healthy, tasty and priced just right. ENJOY!
Hi Debbie, thank you for rating us!
I'm very happy to hear that our food and service have been a great fit for you! I really appreciate your taking the time to share your experience with us, and it's customers such as yourself that help us continue to grow and improve!
Thank you so much for recommending us, and for being a part of Freshly!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


I'm very happy to hear this, Gretchen! Thank you for your rating!