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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I've been ordering these meals for a while now. There's a lot of different options so your not eating the same thing week after week. Very Affordable and much better ingredients then the frozen dinners in the supermarket.
I've been extremely pleased with the consistency of the meals being tasty and health conscious. The different varieties to choose from makes for an enjoyable meal each time. In my particular life (living alone plus being a senior), the Freshly program has been a godsend.
My Freshly order was being delivered to the wrong spot on the campus where I live, and Kenny was super responsive and helpful. He also gave me a $10 discount on my next order. Thank you, Kenny and Freshly!
Hi there, Kathryn! Thanks for sharing this with us. I'm glad to hear you've enjoyed your meals overall, and I'll be sure to pass your feedback along. Customer feedback and suggestions are how we improve, so I do appreciate you sharing this. Thanks again!
I've been using Freshly for at least 6 months or so (I honestly can't remember when we started, at this point). My husband and I are both busy professionals, we have one kid in college and one in high school so family dinners are rarely a thing and Freshly saves me the time I would spend planning, shopping, prepping and cooking - for 2. (Not to mention it's still cheaper than the billion meal kits I tried prior to giving it a go!) The meals are consistently tasty - we have a few favorites and only a few we haven't particularly cared for - and nutritious. I appreciate that I can review the ingredients and nutritional info to aid in my selections and that if we don't get around to using meals, we can throw them in the freezer for later. Here in April 2020, I've been especially glad to have a decent stock in the freezer while stuck in quarantine and both working from home. On busy days when cooking still feels like too much - it's Freshly to the rescue.
We're so happy to cook for you, especially during this time. Thank you so much for sharing your experience with us, Angela!
I have been getting Freshly for over a year now and it just gets better and better. The food is delicious and there is a huge menu to choose from, including vegetarian and seasonal options. Each item has a nutritional content list so if you have dietary restrictions, this will assist you with your selections. I am diabetic so I try to keep my carb count to a minimum, which is easy to do because they offer rice, potato, and pasta alternatives. You can skip weeks easily if you want to without a hassle. Lastly, I love Freshly's earth-friendly packaging; everything is recyclable! I am so happy that I found a meal delivery service that provides fresh food and is a good steward of the environment.
Sounds like we're a great match! Thanks for being part of the Freshly fam, Mary!
I was skeptical at first with this service as I have tried the others where you get the ingredients to cook a meal delivered and I always had spoilage because I couldn't cook every night. My husband had started eating fast food because he always arrived home from work first and didn't want to cook or wait for me to come home and cook and things were getting out of hand. Then I ordered from Freshly and our weekly dinner life changed. Now we have good, tasty food at our fingertips for dinner and I notice even when my husband is having fast food withdrawals he will still heat up a Freshly dinner before going somewhere else for dinner and that is a good thing, healthier. I have lost 6 pounds since starting Freshly 16 weeks or so ago and I haven't done anything different than swap 3 dinners a week for a Freshly meal. The kitchen stays clean and fights about who's cooking dinner have ended. I love this tasty meal delivery service.
We appreciate your 5 star review, Tracy! I'm thrilled to hear how you've been pleased by our meals, and the overall convenience! I hope you continue to enjoy!
It's always impressive to see how simple meals delivered at your door could bring such nice flavors. We were very skeptical at the beginning but we are now at our fifteenth order and the customer service team has always taken care of us very well. Keep it up!
Maybe a bit more changes in the menu would help after a few months :) we have our favorites but always looking for more variety :)
We typically update our menu once a week with one new meal, definitely keep an eye out for more meals you'd enjoy. In light of this, I'll be sure to pass along your feedback as we always seek to improve! Thank you for rating us, Thibault!
Every meal I have chosen has been good. The recipes all have a great flavor and I don't have to cook. Just pop them in the micro and you are set! Especially now when you don't want to go to the store, and a lot of things are not available.
I am and always have been super satisfied by the quality and selection offered by Freshly
I'm very happy to hear this, Ryan! Thank you for being a part of Freshly!
I've tried over 5 meal delivery services. Freshly is by far the best for the following reasons:
1. Mobile experience.
2. Taste
3. Healthy ingredients
4. Customer service
5. Food variety
6. Flexibility in pausing orders
7. EASE. Just place in the microwave and you're set. NO PREP.
I'm 17 orders in so far and am not planning to stop anytime soon.
And no I was not paid or rewarded to leave this review. Just a happy customer showing some appreciation.
I've ordered several different meals over the last year and most are pretty good! Also, there was never a delivery issue as they were always delivered on time.
The service is great... period!...
Not to sound entitled too much... I am paying ALOT of money for the service and everything has been perfect! BUT, mabye, just mabye, if y'all could give some help putting the previously used boxes to throw away... as my medical condition makes doing this very VERY DIFFICULT! I'm sorry... but there's gotta be a way to get this done as boxes are stacking up!... Any ideas? I'll work with ya... as I've said I'm NOT an entitled disabled person... any ideas or help would be of a huge help...
Thank you for your service,
David Heller
I'll be sure to pass along all of your feedback and concerns. We're constantly looking for alternative packaging methods that are more eco-friendly and easy to dispose of. In the mean time, we appreciate you using the recycling instructions on the package. If there's anything else that you would like to share, feel free to give me a shout at [email protected]! Thanks!
I have tried MANY meal services and freshly by far exceeds expectations in taste, and the length of time the food stays fresh. Ingredients and selection is outstanding!
My wife and I order every week from Freshly, and the meals are delivered right to the door. The meals are ready to heat in the microwave, and are very tasty and nutrisious. We find ourselves eating foods we never would have considered before. Especially in this time of the virus making it more difficult to get out, the meals are very welcome.
We're so happy to cook for you, especially during this time! Thank you so much for being a part of Freshly, Ronald!
My husband and I have had a great experience with Freshly and the meals we have ordered with them.
The food is fresh, the food comes as scheduled, and they are very filling.
Sounds like we're the right fit! Thanks for being part of the Freshly fam, Faye!
I started getting Freshly to have lunches to take to school, then the shut down happened. My local grocery stores had huge lines and the shelves were bare. I have to be particularly careful of being around people because I have a son who is in the high risk category. Freshly solved that problem. The only reason I didn't give it five stars is that we would like more new meal items.
We typically update our menu once a week with one new meal, definitely keep an eye out for more meals you'd enjoy. In light of this, I'll be sure to pass along your feedback as we always seek to improve! Thanks for being a part of Freshly, Lisa!
We have been ordering from Freshly for 4 weeks and are very pleased with the selections, nutritional information and content, delivery and ease of use. I would recommend Freshly to anyone look for a high quality great value home delivery meal service.
Hi Jason, thank you for rating us! I'm happy to hear that you're enjoying so far. Thanks for being a part of Freshly!
We have had a very good experience, from changing delivery addresses to delivery dates, to meal planning
And the meals are good and fresh. The 800 # team have been great! Thank you
I'm very happy to hear this, Nicolina! Thanks for being a part of Freshly!
We've been with Freshly for over a year. Prior to this, we had subscribed to a service which sent us ingredients for meals; even though we did like learning about new foods and cooking together, my husband and I didn't always like the time involved in the preparation. With Freshly, we get the meals already made and ready to heat and eat within 4 minutes. And the food is delish--the chicken breasts are cooked to perfection every time, and the veggies used are a complement to the meals. Pasta dishes rule. Steak peppercorn is a favorite too. We've been impressed with the selection and the convenience.
Hi there, Nancy! Thanks for sharing this with us. I'm glad to hear you've enjoyed your meals overall, and I'll be sure to pass your feedback along. Customer feedback and suggestions are how we improve, so I do appreciate you sharing this. Thanks again!
Always timely and always available to fulfill my requests! Thank you
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Thanks for this Freshly love, Robert! We love cooking for you!