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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Miley did a great job answering and anticipating my questions. As a result, I've gained confidence in my decision to start meal service. Thanks Miley.
I've had a couple strange mix ups with the number of meals being wrong, but the customer service is always pleasant and responsive.
I order approximately every other week, there is usually a good variety of dishes on the menu. I love most of them but I have my favorites. Definitely recommend for a quick, healthy meal, especially if you don't cook, like me!
Hi Elizabeth, thank you for rating us!
I'm very happy to hear that our food and service have been a great fit for you! I really appreciate your taking the time to share your experience with us, and it's customers such as yourself that help us continue to grow and improve!
Thank you so much for recommending us, and for being a part of Freshly!
Quick, fast and informative response while using the app chat feature
Hi Krystal, thanks for rating us! I'm very happy to hear this. Thanks for being a part of Freshly!
I've been on a few month hiatus from meal delivery, so when I forgot to cancel this weeks subscription I just let it ride. Only the wake up the morning of delivery day and remember that I forgot to update my new delivery address. I reached out via chat to see what my options were, fully preparing myself to have to camp out at my former residence until the order was delivered so I could retrieve it (which would have definitely been a hassle, considering I don't drive). Pheter was able to get my new address updated in FedEx's system and reroute my package to me! What a life saver!
Very good experience with Peter. Prompt response and he solved the issue quickly.
Hi there, I'm happy to hear that we were able to help you out! Thanks for rating us!
Quick and very friendly! Definitely will use this great Chat feature again.
Hi Teri, thank you so much for the 5 stars!
I signed back up after a hiatus and didn't get my promo code or discount. Rome quickly addressed the issue and applied my discount.
Hi John, thanks for rating us! I'm glad to hear that we were able to help you out, and thank you again for giving us another try! Thank you for being a part of Freshly!
Was helped by Rome in their online Chat service. Very helpful and quick with answers to my questions.
Hi Patricia, thanks for rating us! I'm pleased to hear that we were able to help answer your questions. Thanks again!
My parents gave Freshly to me as a gift. The service has been great, but I had to give the food to them to eat. I'm a vegetarian and find other food services a better option for me. My parents have enjoyed eating the meals.
Hi there, I'm so sorry to hear that our meals are not a great fit for you since we don't have any vegetarian meals, but I'll be sure to pass along your feedback. In light of this, I'm happy to hear that your parents are enjoying. Thanks for rating us!
I kind of made a mess of my first order. I ordered a 6 meal plan for me, and a six meal plan for my hjusband. Then somehow, I didnt realize that the second order had gone through, so I did a third order. But when the price came up, it was more than the first. When I saw that, I decided that I would be better off just doing one 12 meal subscription. When I went to the chat, Bryan asked me for the order number for the second order, and that is when I discovered that I hadn't hit the submit button on the third order. He told me he had cancelled the second order, and when I went into my bank account, I discovered that I had been charged for two $39.00 orders. By the time I figured all this out, Bryan had already cancelled the second order. He finally worked it out that we cancelled the second subscription and changed my future order to a 12 meal onder, with a $30 discount on each of the next two orders for all my trouble. He was very quick and very patient. He deserves a raise!:-)
Thank you for rating us, Carolee! I'm happy to hear that we were able to help you out! Thanks for being a part of Freshly!
I've tried several services. This is the one that works for me! Every day that I know I can just pop a FRESH, delicious meal in the microwave, one that is filling and HEALTHY is a gooood day! I've been a continuous customer for several months and am very very happy!
I was trying to send meals to a relative across the country and supremely messed it up but Freshly went above and beyond to make it all right! Highly recommended!
The meals are ok not great but convenient, I don't like the fact that there barely good for 1 week, I though it was for 2 weeks I was told over the phone, but it's not accurate
Thank you for sharing this Francine. We are happy to hear that you are enjoying our service for the most part and we appreciate your feedback! If you freeze the meals they should last you up to two weeks!
Freshly is mostly good. The proportions are fine -- not too much, and rarely leave you wanting more. The Cauliflower Bolognese is superb! 2 or 3 other dishes, too. I tend to get 6 per week, keeping 4 the same and trying 2 new ones. The coconut chicken was disappointing. So I'll try something else this week. Overall, it's been a very positive experience and far superior to Factor, which I also tried simultaneously for a few weeks. Now I've stopped Factor altogether.
Thank you for the feedback, Brian! We're glad to hear that you're enjoying our meals and service thus far! I would be delighted to pass your feedback along to our kitchen!
Hi, I needed information on delivery services available in my parents area.
Dino was very helpful in getting the info needed to send my parents a care package.
Thank you, DINO
I am glad to hear that we were able to assist you! Thank you for the review, Lynn!
Every time that I've had to interact with customer service it has been a great experience. Thank you Freshly!
I needed help buying a gift for my elderly parents and the chat service was superb!
It was our pleasure to assist! Thank you for the review, Elizabeth!
Nic was able to help very quickly. Started with the Bot (answered "no" to "have you contacted us about this issue") which was not helpful. Re-initiated chat and selected "yes" and was immediately connected to Nic who swiftly corrected the issue.
I apologize for any inconvenience that you've experienced, but I'm glad to hear that we were able to help you out! Thanks for rating us, Kate!
I called to cancel my subscription and Alex was very nice, courteous, and professional
While we're so sorry to see you go, I'm glad to hear that we were able to assist you! We hope you can give us another try soon. Thanks for the rating, Diana!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm happy to hear that we were able to help you out! Thanks for rating us 5 stars, Sky!