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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Love Freshly's meals - they are always fresh, delicious and most of all the price is right. Also, no cooking necessary, just heat and eat. I've been a customer for 4 years and still enjoy these meals. The customer service is exceptional, always friendly and quick response to every question or issue. Highly recommend Freshly!
I needed a code to receive a promotional price. Bella applied that for me. It was easy and pleasant texting with her. Very pleased.
The 3 star rating was due to difficulty navigating the ordering website, not with Bella
Hi Fred, I'm sorry to hear that our website is not user-friendly based on your experience, but I'll be sure to pass along your thoughts to our engineering team so we can make some improvements. In light of this, I'm glad to hear that we're able to help you out in the end! Thank you for your feedback!
I am a wheelchair user and recently moved into my own apartment and living on my own not being able to cook is one of the issues that I have Freshly has been a welcome enhancement in my life I can find the food is good for me and taste very good and it's not outrageously expensive.
Hi Stuart, thank you so much for rating us. I'm happy to hear that our meals are a great fit for you. Thank you for being part of the Freshly fam!
She made it very easy for me and helpful. I recommend her for anyone who needs help
Using the chat was great - got my question answered fast and was provided the correct info in regards to applying a promo code.
Hi Reed, thanks for rating us! I'm glad to know that we're able to help you out with your promo code. Happy ordering!
Hi Wayne, I'm glad to hear that we're able to help you out! Thanks for rating us!
Asked the bot a question and got a person right away. Bella answered my question right away. Great experience.
Hi Amelia, I'm happy to hear that we're able to answer your question! Thank you so much for the 5-star rating!
Jeselle was wonderful in helping me modify my upcoming delivery after the order was placed. The service is great.
Very good meats, heavy on the vegetables which are seasoned well. Limited selections though, I've never been a big fan of Italian dishes with vegetables. Would like to see Chicken parmesan with pasta or salad. Also choices on vegetables.
Hi John, thanks for sharing your feedback. I'll be sure to pass along your thoughts to our chefs. Thank you for being a part of Freshly!
So far my meals have been delicious. Only two that I didn't enjoy 100% but they were still good.
My experience has been great. I am my mom's caregiver and Freshly allows my mom to have delicious meals. It woul be great if you could add some low sodium meals as well! Thanks again for helping me take good care of my mom!
Hi Linda, I'm happy to hear about your experience with us, and we're so happy to be able to cook for you and your mother! Thank you for being a part of Freshly!
I love Feshly food, and have been pleased to learn the customer service is great too. I experienced a delivery delay (no fault of Feshly, parts of my city were shut down) and used the chat feature of the Freshly App to resolve the issue. Bella handled the issue quickly and pleasantly, immediately applying the refund and offering an additional credit. This was the first issue I've had with Freshly (after a year or so of subscriptions), and was very pleased with how easy things were to resolve. It's so nice when a good product (the meals) is paired with good service.
The food looks delicious but I can't eat meat. Christopher was a wonderful help.
Hi Wylisha, while we don't have any plant-based options at this time, it's still great to hear about your thoughts on our meals. I'll be sure to pass along your feedback to our chefs, and let them know what you think. It sure would be nice to have some vegan meals so that you can get to order from us. Thank you for rating us!
I'm so happy to know our team was able to assist you, Eric! I'll also be sure to share your kind words with Jennifer!
I have been a loyal customer of Freshly meals for the past year. Especially now... having Freshly meals delivered. On a weekly basis, to my elderly parents during a time of social distancing has been a blessing. Knowing they are getting nutritional meals delivered weekly and not having to go out, gives anyone "piece of mind". Freshly meals are not only convenient but are also delicious. Just the right portions, with just the right flavors. Thank you Freshly for your great meals and for your great customer service.
So far no real complaints
Freshly is fresh
Thank you
Thanks for the awesome rating and review, Delmar! Keep the feedback coming --we love hearing it!
I'm happy to hear this, Jeff! We're always here and happy to help!
Overall, I am very happy with the food options that Freshly provides. I have noticed that some items are rotated out, the carved turkey for example, which is one of my favorites so I hope it eventually returns to the menu. I find the packaging my six meals comes in to be somewhat cumbersome and all the plastic contained within wasteful. I hope it is recyclable, and obviously I know the meals need to be refrigerated for transport, but I wish in the future a more streamlined and smaller footprint delivery box method can be achieved.
Thank you for sharing this, Robert! We completely understand your concerns in regards to packaging, and it's sustainability. We're always looking for ways to improve, and in this case, for ways to incorporate more eco-friendly materials. In the mean time, we do ask that you use the recycling instructions on the packaging itself.
If there's more feedback you'd like to share, we'd love to hear it! Connect with us over at [email protected].
The food at Freshly is really good and the price is better than all of the other companies I've looked at. The customer service is top notch and they are always on top of things. I'd recommend Freshly to anyone who does not like cooking and wants something fast and tasty to eat.
Thanks for the Freshly love, Todd! This is why we do what we do --customers like you. If you're recommending us, make sure to take advantage of our Friend Referral program as well. That's $20 off each week, for two weeks --for both you and your friend!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Margarita, I'm very happy to hear about your experience with us. We're so happy to cook for you. Thank you so much for recommending us and for being part of the Freshly fam!