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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Awesome Service
June 2, 2020

I needed to cancel my subscription as I was leaving town for a few weeks to assist my sister thru illness. I texted Freshly and received an immediate reply. The representative was Jeselle. She could not have been more efficient or professional. I was fortunate to have received such a lovely and helpful rep. I will definitely be reactivating my account when I return. Love you guys.

Date of experience: June 2, 2020
Eli M. — Freshly Rep
over a year old

Hi there, Janice! Thanks for the Freshly love, I'm so happy to know our team was able to assist you, and I'll share your kind words with Jeselle. We hope to welcome you back to the Freshly family soon!

Michigan
1 review
0 helpful votes
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Would like to see more potatoes in some meals, some need more taste, more flavor, but I need to try more dishes also. So I am happy with the product and how it is packaged, So I will continue to test it and go from there. Scale of 1 to 10. I would give it an 8 right now.

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Hi Ricardo, thank you for sharing your feedback! Our menu is 100% customer-inspired and driven, using ratings and suggestions from our customers, so ill be sure to pass this to our chefs!

California
1 review
0 helpful votes
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I am new i am test it and see what's going in latter in few weeks then ill see what it effect

Date of experience: June 1, 2020
Eli M. — Freshly Rep
over a year old

Hi there, Ricardo! Thank you for sharing your rating and review --we hope to hear more from you. You're welcome to email us at [email protected] if you have any questions for us!

District of Columbia
1 review
0 helpful votes
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Easy meals
June 2, 2020

Not a lot of variety, but we have found a couple of meals we like.

Date of experience: June 1, 2020
Eli M. — Freshly Rep
over a year old

Hi Patricia! Thanks for sharing this with us, I"m sorry to hear you're not finding enough dishes to try on our menu. I'll be sure to talk to our chefs and kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers!

Texas
2 reviews
0 helpful votes
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Wonderful food!
June 1, 2020

The Freshley food is so great! Such a nice variety, wonderful flavors! Great for nights I don't feel like cooking! I really loved the Steak Peppercorn and Turkey Meatloaf! Keep those great flavors coming! And Jennifer M. Is so great with customer service! Thank you Freshley!

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Chrystal! I'm happy to hear we're a perfect fit! I'd be happy to share your wonderful review with Jennifer!

Florida
1 review
0 helpful votes
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New2Freshly
June 1, 2020

Delicious food delivered on time! Enjoyed the variety and the ability to just heat and serve!

Date of experience: June 1, 2020
Louisiana
1 review
0 helpful votes
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Great food and service
June 1, 2020

Valentine M is a wonderful service rep

I would not have cancelled if I could have received a bi-weekly service.

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Ernie! I'm thrilled to hear Valentine was able to assist you. I'd be happy to share your feedback with the appropriate team members!

Texas
1 review
0 helpful votes
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Great Service!
June 1, 2020

Bella was quick to understand my problem and quickly resolved the issue. Thank you so much!

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Simon! I'd be happy to share your wonderful review with Bella!

Tennessee
1 review
0 helpful votes
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Freshly review
June 1, 2020

Orders delivered timely. Product is well packed and cold with adequate iced gel packs to keep food fresh

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this wonderful review, Jim! I'm happy to hear you're enjoying our service!

Illinois
1 review
0 helpful votes
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Easy Dinner!
June 1, 2020

I have enjoyed most of my meals. Certainly easy to microwave... and is a Big Deal to me as a busy grandma/worker. Also, the good ones taste like they are chef-cooked and then frozen, so better than a frozen dinner from store.
I had one that did not look good, they should work on its appearance.

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Marcia! I'm happy to hear you're enjoying our meals! I'd be happy to pass your feedback to our chefs!

Pennsylvania
1 review
0 helpful votes
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Complete convient meals
June 1, 2020

Meals are good and quick to prepare. I wish for a better cut of the steak option and more beef, sausage, and shredded beef.

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing your feedback, Joe! I'd be happy to pass it along to our chefs!

Ohio
1 review
0 helpful votes
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Amazing!
June 1, 2020

I was really skeptical about these meal programs. But not only is the food fantastic, it's super healthy and filling! Thankful for them.

Date of experience: June 1, 2020
California
2 reviews
0 helpful votes
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Freshly
July 1, 2020

My son loves Freshly and I love that he is now eating healthy meals rather than fast food. I tried it but found that the meals were hit and miss for me and since unlike my son, I do cook so buying less meals is much pricier for me.

Date of experience: June 1, 2020
California
1 review
0 helpful votes
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Im not someone who has a of time to cook so on those days I don't have the energy to cook I eat freshly. They make it easy to skip weeks to manage the amount of meals you have have on hand so there is no waste. It freezes well and can be heated up in an oven, pan or microwave.

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

I'm happy to hear we're a perfect fit, Kristian! I hope we can continue to cook for you for weeks to come!

Utah
1 review
0 helpful votes
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Hello. New here
June 1, 2020

Used the text option. Whoever helped me was very polite and helpful.

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Brody! I'm happy to hear we were able to assist you!

District of Columbia
1 review
0 helpful votes
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Customer service
June 1, 2020

Gene was very helpful and prompt.
He was able to assist me in the best way possible.
I appreciate his help

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Dena! I'd be happy to share your wonderful review with Gene!

Wisconsin
1 review
0 helpful votes
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Quality
June 1, 2020

I have been pleasantly surprised with the quality of Freshly meals. When I first got them I thought they were just like any other salty frozen meals. They are not. The taste is excellent and they are not salty. They seem to be carefully prepared with attention to flavor and detail. Meals come well packaged with ice packs. I am very satisfied.

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Hi Tom, thanks for your review! I'm so happy to hear that we've been such a great fit for you. I hope you'll continue to enjoy!

California
1 review
0 helpful votes
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Christopher
June 1, 2020

He was delightful, and couldn't have been more professional. I want to hire him and the robot,

Date of experience: June 1, 2020
Megan M. — Freshly Rep
over a year old

Hello Carol, thanks for reviewing us! I'm glad Cristopher was able to assist you with your concerns. I hope we continue to WOW you week after week!

Michigan
1 review
0 helpful votes
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Appreciation
June 1, 2020

Christopher was very helpful and very polite. He had all the answers i needed. He was very helpful

Date of experience: May 31, 2020
Megan M. — Freshly Rep
over a year old

Thank you for sharing this, Peggy! I'd be happy to share your wonderful review with Christopher!

California
1 review
0 helpful votes
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John P was very prompt and able to fix my issue. He issued a credit to my account fur the damaged product.

Date of experience: May 31, 2020
Megan M. — Freshly Rep
over a year old

I'd be happy to share your wonderful review with John! Thank you for sharing the Freshly love, Becky!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States