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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I needed to cancel my subscription as I was leaving town for a few weeks to assist my sister thru illness. I texted Freshly and received an immediate reply. The representative was Jeselle. She could not have been more efficient or professional. I was fortunate to have received such a lovely and helpful rep. I will definitely be reactivating my account when I return. Love you guys.
Would like to see more potatoes in some meals, some need more taste, more flavor, but I need to try more dishes also. So I am happy with the product and how it is packaged, So I will continue to test it and go from there. Scale of 1 to 10. I would give it an 8 right now.
Hi Ricardo, thank you for sharing your feedback! Our menu is 100% customer-inspired and driven, using ratings and suggestions from our customers, so ill be sure to pass this to our chefs!
I am new i am test it and see what's going in latter in few weeks then ill see what it effect
Hi there, Ricardo! Thank you for sharing your rating and review --we hope to hear more from you. You're welcome to email us at [email protected] if you have any questions for us!
Not a lot of variety, but we have found a couple of meals we like.
Hi Patricia! Thanks for sharing this with us, I"m sorry to hear you're not finding enough dishes to try on our menu. I'll be sure to talk to our chefs and kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers!
The Freshley food is so great! Such a nice variety, wonderful flavors! Great for nights I don't feel like cooking! I really loved the Steak Peppercorn and Turkey Meatloaf! Keep those great flavors coming! And Jennifer M. Is so great with customer service! Thank you Freshley!
Thank you for sharing this, Chrystal! I'm happy to hear we're a perfect fit! I'd be happy to share your wonderful review with Jennifer!
Delicious food delivered on time! Enjoyed the variety and the ability to just heat and serve!
Valentine M is a wonderful service rep
I would not have cancelled if I could have received a bi-weekly service.
Thank you for sharing this, Ernie! I'm thrilled to hear Valentine was able to assist you. I'd be happy to share your feedback with the appropriate team members!
Bella was quick to understand my problem and quickly resolved the issue. Thank you so much!
Thank you for sharing this, Simon! I'd be happy to share your wonderful review with Bella!
Orders delivered timely. Product is well packed and cold with adequate iced gel packs to keep food fresh
Thank you for sharing this wonderful review, Jim! I'm happy to hear you're enjoying our service!
I have enjoyed most of my meals. Certainly easy to microwave... and is a Big Deal to me as a busy grandma/worker. Also, the good ones taste like they are chef-cooked and then frozen, so better than a frozen dinner from store.
I had one that did not look good, they should work on its appearance.
Thank you for sharing this, Marcia! I'm happy to hear you're enjoying our meals! I'd be happy to pass your feedback to our chefs!
Meals are good and quick to prepare. I wish for a better cut of the steak option and more beef, sausage, and shredded beef.
Thank you for sharing your feedback, Joe! I'd be happy to pass it along to our chefs!
My son loves Freshly and I love that he is now eating healthy meals rather than fast food. I tried it but found that the meals were hit and miss for me and since unlike my son, I do cook so buying less meals is much pricier for me.
Im not someone who has a of time to cook so on those days I don't have the energy to cook I eat freshly. They make it easy to skip weeks to manage the amount of meals you have have on hand so there is no waste. It freezes well and can be heated up in an oven, pan or microwave.
I'm happy to hear we're a perfect fit, Kristian! I hope we can continue to cook for you for weeks to come!
Thank you for sharing this, Brody! I'm happy to hear we were able to assist you!
Gene was very helpful and prompt.
He was able to assist me in the best way possible.
I appreciate his help
Thank you for sharing this, Dena! I'd be happy to share your wonderful review with Gene!
I have been pleasantly surprised with the quality of Freshly meals. When I first got them I thought they were just like any other salty frozen meals. They are not. The taste is excellent and they are not salty. They seem to be carefully prepared with attention to flavor and detail. Meals come well packaged with ice packs. I am very satisfied.
Hi Tom, thanks for your review! I'm so happy to hear that we've been such a great fit for you. I hope you'll continue to enjoy!
He was delightful, and couldn't have been more professional. I want to hire him and the robot,
Hello Carol, thanks for reviewing us! I'm glad Cristopher was able to assist you with your concerns. I hope we continue to WOW you week after week!
Christopher was very helpful and very polite. He had all the answers i needed. He was very helpful
Thank you for sharing this, Peggy! I'd be happy to share your wonderful review with Christopher!
John P was very prompt and able to fix my issue. He issued a credit to my account fur the damaged product.
I'd be happy to share your wonderful review with John! Thank you for sharing the Freshly love, Becky!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Hi there, Janice! Thanks for the Freshly love, I'm so happy to know our team was able to assist you, and I'll share your kind words with Jeselle. We hope to welcome you back to the Freshly family soon!