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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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This is my first week of using freshly and it has been great so far. I look forward to other meals to be as good as the ones iPad.
Overall a good experience. Dad is 90 however hard to please. Change up that menu more ofter will make him a happier camper.
Hi Cathy, thanks for your feedback. I'm happy to hear your dad is enjoying! We currently update our menu with one new meal once a week!
John P. Was so helpful and straightened out the confusion we were having with our subscription.
Wow--this is awesome! I'm pleased to hear about your experience and how John was able to assist you. I'd be more than happy to share your kind words with him! Thank you so much rating us and for being part of the Freshly fam!
When I heat the food in Microwave at work, hungry coworkers pop up asking what is this?! This is the easiest way for a person who wants to eat healthy with little or no time.
We appreciate your fantastic review! We're pleased to hear that you're enjoying the convenience of our service! Thanks again for the rating and for being part of the Freshly fam!
I live alone and don't want meals for two. I tried the ones where you get the ingredients and have to cook and I didn't care for that. Freshly meals are made for one. Just nuke and eat! Very tasty and quite filling. The only thing I don't like is most of them are somewhat to very high in carbs.
Thanks for sharing this, Leslie! Our meals range from about 16-60 grams. We'll be sure to share your feedback with our kitchen! Thanks again for the review and if you have any other comments or suggestion that you'd like to share with us, I'd be glad to hear them!
My daughter gave me a gift of four Freshly meals for Christmas. I attempted to use the gift code in my Freshly account and expected that my order on Thurs., Dec. 24 would become the gift. This did not work. Instead, I was notified of a $51.95 charge to my credit card on Dec. 24. I contacted support and used the chat feature to report my trouble. Bryan came into the chat, requested my gift code, researched my issue, and recommended a credit for $51.95 to my credit card to resolve this trouble. That satisfied me.
Thanks for sharing this amazing feedback, Michael! We're happy to hear that we're a great fit! I hope to hear more feedback from you soon!
The fresh cooked food is preferred by my husband and me. The only drawback I have is with the packaging. The box of 9 meals is so heavy; because of ice packs, that I cannot lift it. I hope the company reads this experience and makes so sort of change to keep their delicious food cold.
Thanks for sharing this, Kay! We do our very best to ensure the freshness of our meals by packaging them securely and ensuring they are nice and cool during the shipping process but rest assured, we'll be sure to share your thoughts with our team!
Only two weeks in so still getting a feel for the service. Portions are about 15 to 20% smaller than preferred.
We appreciate your honest review, Michael! Our portion sizes are 12 to 15 ounces (averaging 13.6 ounces). I'd be more than happy to share your feedback with our kitchen! If you have any other comments that you'd like to share with us, I'd be glad to hear them!
Always positive customer service interactions and my family of five loves the meals. Great portions as well and healthy!
Wow-- this is what we love to hear! We're delighted to hear that we've been a great fit for your family, Michele! Keep sharing Freshly love!
Excellent meals
However, the second order was not the order I ordered.
It was identical to the first.
Will be gone for the rest of the summer so will reorder in the fall. Thank you
Thanks for sharing this, Sherry! We're happy to hear that you're enjoying the meals and we're thrilled to cook for you again soon! I've also reached out with you through private message. Thanks again for the rating and for being part of the Freshly fam!
The food is delicious and meets my dietary restrictions. The system works so easily and if there is a delivery problem (or any problem), which is very rare, communication from Freshly is immediate and complete.
We appreciate your amazing review! We're excited to hear how our service is working out nicely for you! I hope we can continue to impress you with our meals and our excellent service!
Great meals, innovative, fantastic customer service
It sounds like we're a perfect fit! We'll work diligently to keep this impression. Looking forward to hearing more feedback from you soon!
The service and meals have been very good. Deliver to my college student and very helpful for those with a busy schedule.
We appreciate your 5-star review! We're thrilled to hear how you've been pleased by the overall convenience of our service! I hope you continue to enjoy!
Christopher was so helpful with changing our dinner choice! Very much appreciated his knowledge on how to change order! Thanks
We're so happy to hear that Christoper did a great job assisting you! We'll be sure to share this feedback with him!
The meals are delicious and taste like they were just prepared.
Wow! Thank you for this amazing feedback! We will always do our best to keep this impression. Continue spreading the Freshly love!
We have enjoyed the meal selection at Freshly. The meals arrive on time and are packed nicely! Love the cauliflower pasta! We have tried a variety of meals and have loved them all!
Thanks for the Freshly love, Victoria! I'm happy our meals and meal selection have made an impression. I hope you keep sharing more feedback, because we'd love to hear more!
Freshly is the easiest to prepare of all the delivered meal plans I have tried
This is awesome to hear, Thomas! It sounds like we're a pretty good fit!
Hi. Freshly is the best. Helps me with healthy eating, weight loss, less stress, everything. I wish we could get back to varying the meals a bit more, but I get it, things are moving at a different pace right now. I'll settle for Cod Cakes coming back! Thanks all.
Thanks for sharing this, Jack! We love hearing that you enjoy our meals, and we'll be sure to talk to our chefs on introducing more new dishes soon!
After cancelling after my first order, I realized I was missing the unique vegetable tastes and have reactivated my account and looking forward to more new tastes.
We're so happy to be cooking for you again, Carol! Thanks for being part of the Freshly family!
I'm enjoying these meals so much... and not having to cook. Food is super fresh, with more vegetables than I'd normally eat. Wish I could afford more but my situation will change soon. I tried to get my sister to subscribe but it seems she previously did and tired of the meals. Are they different in California? What she described doesn't sound anything like my meals. Anyway, thanks for real flavor.
Thanks for sharing this, Delia! I'm happy to hear you've enjoyed our meals, and I'll be passing along your thoughts and concerns to our team.
Freshly tip: Make sure to take advantage of our Friend Referral program as well. That's $20 off each week, for two weeks --for both you and your friend!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Looks like we've got another tummy happy! We can't wait for you to try out more of our delicious meals. Thanks for your excellent review, Charlotte!