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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I wanted to change my meals and the person on the chat did a great job, got everything correct and was patient. I appreciate great customer service like that.
I received exactly the information I needed about how much my meal plan costs from Reg. It was simple obtaining the information, she was prompt, and she was friendly.
Wow-- I'm ecstatic to hear that, Johnita! Looks like Reg has done a great job in assisting you with your inquiries and I'd be happy to share your kind words with her!
I was having trouble getting my meals selected for this week in the app, so I went into the chat function, and Pheter was very helpful in getting everything sorted for me.
Hi Katharine, thank you so much for sharing this! I'm elated to hear that our customer service made a great impression and Pheter was an excellent help in assisting you with your concern. I'd be happy to share your awesome review with him!
Kenny was awesome and helped me change my order. I was dumb and thought I had skipped the order but I had just backed out of it. It was going to send me 4 of the same meal. Kenny helped send me pictures of the options for the week and helped me adjust the order.
Thanks for the amazing review, Tasha! I'm overjoyed to hear that Kenny was such an excellent help for you and I'd be happy to share your kind words with him! Thanks again for taking the time to rate us!
Had a small issue with being out of town and forgot to skip delivery. Pheter did a great job of canceling and refunding me with no hassle or issues in doing so. Very timely and kind! It is much appreciated to have service like that, which will definitely keep my service once I'm back in town! Thank you Pheter!
Hi William, thank you so much for taking the time to review us! I'm glad to hear that Pheter went above and beyond in assisting you and I'd be happy to share your amazing review with him. We're looking forward to cooking for you again very soon!
My Freshly order was late and one meal was missing. Chelle was very helpful and credited my account immediately with no hassle.
I received the wrong 4 bowls but they corrected it immediately and were very helpful.
Thank you for taking the time to share this, Morgan! While I'm saddened to hear about your delivery, I'm thrilled to hear that our customer service was a great help!
We have only had two of our dinners, I was so happy to learn the quality was very nice and the flavor was very good.
I have had some customer service moments that have been a little bumpy but not on the part of the representative more on the part of the company procedures. I like 80% of what I order out of the 6 meals per week. I am usually trying 2-3 new items each week and then have my favorites.
Was late cancelling a delivery. Leonah was very helpful in doing that and getting me a refund. She is good!
Wow! She is really is, and we also appreciate your time in sharing your great experience with her.
Pheter is dope. He helped with my delivery that never showed up and was friendly the whole time. He was timely and easy to talk to.
We will be away for a long weekend, and I called Freshly to find out if they could send our meals to a different address. Mark got on the phone, checked to make sure it would work, and made my planning easier. Thank you, Mark.
Thank you for sharing your amazing and smooth conversation with Mark! We'll tell him the good news.
I received a meal with no instructions on the back. Mark was very helpful to contact quality control and process a refund for the meal.
CJ was very helpful and efficient. And kind and quick
Thank you for taking the time to review us, Lynette! I'm delighted to hear CJ was a great help! I'd be happy to share your wonderful review with him!
The food provided was actually of good quality I always really enjoyed it and both times I had minor technical issues the customer service resolution was top notch! I just really wish they offered vegetarian meals so that I could continue subscription with them. Bryan in chat customer service was very helpful and I won't hesitate to use them again if I ever need a meat meal based subscription!
Hello Greta, thank you for leaving this wonderful review! I'm very thrilled to know how you're liking our meals and your feedback will surely get to our kitchen in hopes to offer more varieties in the future. I'll be sure to give Byran a big shout-out for the job well done! Thank you so much!
I've enjoyed the variety of meal selections. The veggies especially are perfectly cooked and flavorful. The service has been very responsive and accommodating. Agent Hope today quickly and accurately made changes I requested for my next shipment.
Hi Carol, thank you so much for your kind review! I know we do our best to assist when we can, and I'm proud that Hope was able to provide great customer service! I'll make sure your compliments are passed along. Thank you for being part of the Freshly family!
Service was fast and great, they were super helpful and got it done instantly
Hi Andrew! You're awesome for the stellar review -- thank you! I'm so happy we're able to assist you!
I noticed I missed the deadline to change my meals by 15 minutes. I chatted with an assistant and they were able to change my order.
Hi Becky! We're here to serve and if we can assist, we always will. Thank you for the 5-star review and know we appreciate you being part of the Freshly family!
I just had some basic questions before joining and CJ was very helpful. I will hopefully be joining soon.
Hi Julie! Thank you so much for the 5-star review! I'm proud that CJ was helpful to you, and I'll make sure to pass along your kind words!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Aw, we're elated to hear that, Sara! Looks like we've done a great job in providing you a convenient service with updating your meals and we're always happy to assist you!