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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I had an informative chat with Hope, explaining to me the possibility to try some meals before I purchase a subscription for my college age daughter. Hope was able to answer all of my questions today. While I cannot purchase a trial, I do not have to continue the subscription if I do not care for the meals. Fingers are crossed that this is indeed the case!
Quick, straightforward, received good and helpful and pertinent information from Mel on 11/17.
Kenny was quick to address my problem and very helpful
Thank you for reviewing us, Hillary! We'll be sure to give Kenny a big shoutout for the job well done!
Kenny was very courteous and handled my issue immediately. I so appreciated no questions asked!
Another job well done from Kenny! Thanks for this amazing feedback, Diane!
I will be receiving my first order from freshly today. I had a question about the shelflife of the food and how quickly I should put it in the freezer if I don't eat it within the next few days. Kenny was able to immediately answer my questions and I didn't have to wait for answers. If only other corporations worked as efficiently as freshly! Thank you!
We pride ourselves on our world-class customer service, and we're beyond delighted to know that Kenny was able to exude that! Thank you for the stellar rating, Rob!
Pheter thank you so much for your tech support help. Freshly has great food and I look forward to further service.
Looks like Pheter left a good impression! We appreciate this feedback, Duane!
Kenny was expeditious, polite and on point in answering my questions re skipping weekly meals. Thank you, Kenny!
We're thrilled to hear that Kenny was quick off the mark in assisting you today! Thanks for this review, Sandra!
Excelent! He went right to my questions and answered them in a knowledgeable and professional manner! Outstanding representative!
Hi James! Thank you so much for sharing your experience. We love to hear that Pheter was able to assist you in a fast and professional manner.
The chat function was helpful (both bot and agent). They were quick and got me what I needed.
Hi Laura! Thank you so much for leaving this wonderful review! We strive to ensure you receive the best customer service!
Been a member for a while and today my meals didn't arrive. Tris has only happened once before through a period of like 2years. Contacted freshly and they took care of the issue immediately.
Echo was extremely helpful coming into a chat that the other person left because I didn't respond within a minute. Echo picked right up and helped with everything I needed.
Thank you for sharing this, we'll be sure to forward this to the appropriate members of our team. We aim to provide excellent service and we're glad that Echo has been able to make it right.
I received my first Freshly order and was missing one of my 4 meals. I got on the Freshly app and CJ promptly took care of it and gave me a $10 credit to use towards my next purchase. It was done within a matter of minutes!
After we had placed an order we found out that a dear friend had already purchased us a week of meals. But we were able to cancel the order we placed and not end up with double of everything.
Awesome! We're glad that it has been resolved quickly and avoided further issues, thanks for sharing your experience and how easy it has been resolved. We hope you'll enjoy your meals and don't forget to rate the meals!
My experience went very well with CJ. He listened to my issue (delivered to wrong address because addresses are so similar) and offered some helpful tips on what I can do to fix it. He then relayed the incident to the group that would be handling it and is making sure it doesn't happen again. While it was a minor inconvenience, to go down the street and pick up my package, I trust that CJ did everything he could in resolving it. For that, I say thank you!
Perfect! We are amazed that CJ was able to handle your situation very well and we'll be sure to share your feedback to him to our team as we always are all ears with our customer's experience, we aim to offer excellent service.
I just got home from a long day at work and heated up my delicious freshly meal to enjoy and rub in my boyfriends face that my meals are better then his. I then went to the website to realize this was a subsription service and I was not aware. I quickly freaked out for I still have plenty of meals and I don't need more so soon. I contacted the live chat and CJ was so helpful and was able to cancel my order. Honesty if CJ wouldn't have cancelled it I would not be coming back even though I love the food because this seemed pretty misleading of a service. I didn't know I was signing a subscription but now that I know I will make sure to skip weeks if needed. Thank you CJ for your help and keeping me a freshly fan.
We're happy to know that CJ was able to turn you to be a happy customer, although we didn't mean to catch you off guard, we'll be sure to share your experience with the team as we always seek rooms if improvement. We appreciate you're feedback and rating!
CJ did a great job solving my issue. I appreciate the quick resolution.
All good. Good quick service. Nothing else for me to say. Food is OK. Shippihg
Thank you for reviewing us and rating with 5-star, we aim to always improve and we hope to continue cooking for you!
Resolved my account in issue within seconds using chat
Thank you for taking the time to review us, Judith! We're excited to hear our customer service was able to resolve your issue quickly!
Food was good. But the meals cost too much. For $65. I could cook my on dinner. I think if you are going to charge that much. You should let the consumer know. He or she may not be interested.
Hello Latham, thank you for taking the time to review us! Im happy to hear you enjoyed our meals! If you're finding our meals too expensive you can click on "Get $40" in your account, then send your link to your friends via email or social media! When your friend signs up you'll receive $20 off of two orders for a total of $40 off!
I had an issue with my order and what was delivered and the agent took note of a suggestion I made and gave me a credit on the meal in question.
While I'm bummed to hear about the issue with your recent order, I'm beyond delighted knowing our Customer Care Team was able to patch things up for you so I'll be sure to share your appreciation with them! Thanks for reviewing us, James!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to be at your service, Colleen! We appreciate you giving us this lovely rating!