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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Thanks for helping me out. It was useful, informative and speedy
Lee was very empathetic and warm. He helped
Me with everything I needed
Alex was great on our chat. He helped me understand what was going on with my account.
Got into a car accident this evening and needed to cancel this week's order since I will be in hospital all week. Deadline had passed but CJ helped me out.
Oh no -- While I'm happy CJ was there to take care of your concerns, I'm bummed to hear about your situation. We hope for your fast recovery, Jennifer! Thank you so much for this awesome review!
I got a message that my PayPal acct had been charged for a freshly delivery for 11/21/20... I did not request this delivery and I chatted with CJ who very kindly sent a refund to my account
She is great, very satisfied. Very easy understanding of the problem, and very easy in help. Saved my time and money.
Thank you so much for the perfect rating, Vigen! We love having you here with us!
He/she very nice and helpful. Had question about billing since I am waiting for the arrival of a new credit card through Barclay Bank; my former card had fraudulent activity - sigh.
So, wanting to sign up I didn't know if I could use my debit card until my replacement card arrives.
Hi LaDonna! Thank you so much for the wonderful review! CJ will surely know how much you appreciate her today!
Thank you for this 5-star rating, Matt! I'm delighted to hear Regine was there to assist you! No worries, your kind words will be passed along to her!
I contacted chat because Fed Ex gave me a delivery date that was in conflict to what was promised me. The rep that I chatted with checked, and all is in order. Fed Ex apparently made a typing error. Kenny did a great job reassuring me, and thank you Freshly for providing a real person for help on a Sunday.
Thank you for taking the time to review us, Jeffrey! I'm so happy you're enjoying our chat feature. And of course, I'll be sure your appreciation with Kenny!
Kenny was my on-line chat person who was able to stop a shipment from Freshly this week on the cusp of the order and payment getting finalized and he answered my questions about Thanksgiving week delivery limitations. He was fast and helpful and got the job done that was needed to work with my schedule these next two weeks. Thankful to Kenny.
Wow! Thank you for sharing your wonderful interaction with our teammate Kenny! We appreciate the 5-star rating! No worries, I'll be sure to let Kenny know how awesome he was today!
Alex was a great customer service rep for me. Alex was very helpful with an order issue I presented.
Awesome! We're always here to make things right for you, John! Thank you so much for the perfect rating!
I placed an order but hadn't gotten a confirmation that it was received so I went to chat & I got Kenny & explained my concerns & in less than a minute he replied with an answer to my question. Kenny was so very helpful.
We always aim to provide an easy, fast, and convenient service to our customers. And I'm so glad Kenny was able to carry out our mission well in helping you, Terry! Thank you for the positive review!
Very quick and to the point responses. Meal sizes were a bit small for me but delicious. Had a bad accident where I broke my leg in numerous places and am unable to work. But just wanted you to know that what I did get to were delicious! Thank you to Jeanine Stewart for purchasing this gift for me.
Hi Catherine! Thank you so much for this amazing review! While we're so happy you've been enjoying our meals, I hope you get better soon!
Lee helped identify an extra account I had set up under an incorrect email address. Very helpful and easy interaction.
Thank you for the 5 stars, Mary! I'm excited to hear Lee was able to assist you with locating your extra account!
I had an issue with the quality of the chicken and Reg was very helpful and credited my account.
Thank you for taking the time to review us, Penny! Im excited to hear Reg was very helpful! I'd be happy to share your wonderful review with her!
This person was very helpful and patient with me. As a senior it was refreshing! Very quick to respond to my questions. Would contact your company again. Thank you. I will be giving your service to my son and family! Thanks again to Nhonie!
Wow --thank you for taking the time to review us, Renee! I'm thrilled to hear Nhonie was very helpful and patient with you! I'd be happy to share your wonderful review with her!
Peter was very helpful in clearing up my questions I had about how to refrigerate the meals; whether freezer or fridge and how long the meals last. Peter also helped me learn how to skip weeks in service should I choose to. Peter responded to my questions very fast. Love the convenience!
I received my order today, as usual, but when I opened it there were only 4 meals, not the 6 ordered. I contacted Freshly about it and Christoper promptly reviewed the problem, issued me a credit and fully resolved the problem. He was prompt and courteous.
Thank you for sharing your 5-star Freshly experience with us, Richard! We're very pleased to learn that Christopher was able to turn things around for you, he's always been one of our best! We'll be sure to share your thoughts with him and the rest of the team. Have a great day Freshly Fam!
I accidentally didn't get my weekly delivery cancelled on time today so called to see if could cancel. Charm took care of it promptly with no issues, good service
Thanks for taking the time and sharing your 5-star Freshly experience with us, Tyra! We're pleased to learn that Charm was able to pull through for you. We'll be sure to share your thoughts with her and the rest of the team.
I received an email about a shipment I did not order. I started a chat with Lee. He took care of everything and got it straightened out immediately. He was professional, friendly and knowledgeable. Thank you
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emily! Thank you for taking the time to review us! While I'm glad Alex was helpful, I'd still love to hear how we can help you further. With that being said, I'll be sending you a private message to gather your subscription details!