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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Thank you, Amy. She understood my issue and helped me with a refund.
Yay, Amy for taking such good care of Anya today. Thank you Anya for being a kind soul and recognizing the assistance you received from Amy! I like you both!
The support staff was super helpful in assisting me with changing my meals and explaining a bit more in detail what Freshly is all about!
Truly wonderful to hear, Marisela. We love helping our Freshly family members, so I'm so pleased you are happy. Thank you, thank you!
Missed the deadline for ordering my meals due to being on vacation. Chatted with Diana S who was able to change my meals for me before they get delivered. So professional and helpful!
Leanna, I'm so pumped up that we still had time to assist you and you enjoyed your interaction with Diana. Thank you for your kind words and please know I'll be sure to share your review with Diana! She'll be very happy.
I recently had to call Freshly to cancel an order because I forgot to skip that week. The customer care specialist that I spoke with - Marge S. Was able to care of my issue very quickly. She was very courteous and professional and was able to cancel that order and made sure I was going to get a refund for that order back on the credit card on file.
Yay, Marge for taking stellar care of Trish today with her service request. Yay, Trish for being such a kind soul to reach out to us today and heap some praise upon Marge for the customer service experience she had! Thank you both.
Quick and professional reply from the freshly agent, she understood and helped me to solve my problem in the best way
Felix, sounds as though you were provided an A+ experience today with our customer service representative. Thank you for sharing some Freshly love by providing your feedback on your interaction with us today!
Twice in a month they have missed delivery. We have been a customer for over two years without incident. Now two missed deliveries. No cares when I call, typical in this climate. No pride of ownership or customer service. Sneds a suvey - complin in the survey and again no one cares or reaches out. We love the service but I'm afaid how they treat customers when there is an issue is terrible.
Kathy, I'm so sad to hear this and I will reach out to you privately to see how I might be of assistance. We take customer service very seriously, so I want to make sure we have satisfactorily addressed any concerns you may have.
Hannah was wonderful. I had ordered meals for my mom who is not tech savvy. Hannah helped me recreate the account into my name so I could order the meals and have them sent to my mom. Hannah stayed on the phone with me until the order was complete. She was patient and knowledgeable. Thanks for the great customer service.
JoAnne, it was heartwarming to hear how you're assisting your mom to make things a bit easier for her. What a wonderful daughter you are! I'm very happy your mom is enjoying the service, and I'm very proud that Hannah was with you during the entire process. Hannah will be touched by your review.
I needed to cancel my freshly, and Diana S was quick and took care of it with polite messages. Much appreciated
Yay! I'm elated to hear that Diana S. Was fast to take care of your concerns. We strive for that 10/10 customer service experience.
I called and spoke with Engrid because I received 2 boxes of Freshly meals today. (I was just expecting 1 box.) I recently re-subscribed and somehow ended up with 2 subscriptions under my name. Engrid listened to my story and was very professional and helpful. The issue was resolved in no time. **I was especially appreciative because my husband just had a heart attack, followed by open heart surgery and has been home for just a week. I restarted Freshly because I'm a little frazzled and the meals are healthy. They are just what I need on the days when I don't feel like cooking. Thank you, Engrid!
Mary, I am so happy that Engrid was there to assist you when you needed us most -- thank you for your very kind review! I'm glad we were able to assist both of you, especially at those times you don't want to cook and need that extra time for you and your husband. Truly, my best wishes to both of you.
Josh was able to empathize and went the extra mile to assist me. Excellent customer service.
Yay! We love receiving this wonderful feedback. I can't wait to relay this over to Josh, we know it'll make his day! Thank you for being part of the Freshly fam.
I had To move suddenly because of a breakup and I couldnt Change the address to receive the order, but Diana helped me by canceling my order and giving me a refund in the form of store credits
Ashley, my best wishes, and I'm happy to hear we could be of assistance in your time of need! Thank you for taking your time to review Diana today! Once you're settled and you're ready for your next delivery, you know where to find us. Thank you for being the best part of Freshly.
Didn't receive my delivery and she processed a prompt refund. She was very courteous and helpful.
Hey Peggy! I'm saddened to hear this, but I'm relieved Diane S was there for you! Thank you for dropping five stars.
I needed to make sure my order for the holiday week was skipped.
Hi Mike! I greatly appreciate you for sharing this hassle-free experience. It's such a pleasure knowing that you got the help you need. Thanks for the 5-star rating!
Agent was very effective. Handled my call with ease.
I'm so glad to hear that we're able to help you out with no hassles! Thank you for dropping us 5-stars!
Great online help. Very responsive and solved my problem immediately.
This is exactly what we always aim for! Thank you for dropping us 5-stars, Cathy!
Awesome help from Hannah! She was extermely helpful. She addressed all my concerns very well.
Hannah's awesome assistance surely leaves a remarkable impression on you, Sharon! We appreciate your review!
Indeed a job well-done for Kit! I'd be sure to let her know these kind words. Thank you for the 5-stars, Dave!
The automated customer service worked great and transferred me right to a person when I needed additional help. Kit was easy to work with and efficient. I explained and she was able to cancel the order and give me a credit for the cost right away. And I was able to get this done via text which was much more convenient than a phone call.
I'm happy to hear how our customer became so convenient for you, Danielle! Thank you so much for sharing your awesome experience with us!
Hi Paula, thank you for rating us! I'm happy to hear that you're enjoying our service. Thanks for being a part of Freshly!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Awesome! I'm happy to know about your customer service experience, Leon -- I'm pretty sure that Mary F will be delighted for your kind words! And I really appreciate you sharing it. Thank you for your review!